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TutorCare Reviews 

1,792
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 267 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the supportive and knowledgeable staff, who make learning enjoyable and clear, ensuring everyone feels confident in their new skills. The service is frequently highlighted for its excellent delivery, with many appreciating the well-structured courses and engaging, informative trainers. Reviewers often mention feeling well-supported throughout their courses, with assessors and tutors providing encouragement and guidance that makes the process manageable. However, some customers also noted issues with communication, disorganization, and a lack of support, particularly during challenging personal times. A few other people also felt that the company's customer service was poor and that they were not supported according to industry standards.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that trainers and assessors are knowledgeable,... See more

User experience

Consumers find the user experience to be positive, with many reviewers praising the interactive and... See more

Service

Customers consistently note positive experiences with service, particularly praising the seamless process for... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Instructions

Users describe positive interactions with instructions, finding them clear and thorough. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really enjoyed this First Aid course. The trainer, Zahra Kidd, explained everything clearly and made the session relaxed and supportive. The hands‑on practice boosted my confidence, and we even had... See more

Company replied

Rated 5 out of 5 stars

I just completed my NVQ Level 3 and it was a great experience. Even though I was knew to this course when I first started and was having some challenges about about assignments format in line with the... See more

Company replied

Rated 5 out of 5 stars

as previous courses, the training course with Carl Smith went very well, he was polite, arrived on time & apparently, made the delegates feel very at home with their course. I have been told he made... See more

Company replied

Rated 5 out of 5 stars

I attended a First Aid course last week run by Esin Odatuwa. He was very friendly, patient (we all had a lot of questions) and had an exceptional amount of knowledge. Every question was answered. He e... See more

Company replied


Company details

  1. Education & Training

TutorCare Training

Written by the company

Why choose TutorCare?
We supply the UK with the workplace training to save lives, prevent accidents, increase productivity and staff wellbeing. All courses are certified and accredited to ensure content is in line with the latest regulations and HSE guidelines so you can rest assured you are in good hands.
Training, tailored to you
Course delivery is flexible, allowing you to work your training around your schedule: be that late night, weekends, or split at home with blended sessions. Plus, with our dedicated account manager service, training support goes beyond ticking the boxes.
Nationwide venues
With over 300 centres around the UK, we have the widest network of any UK training supplier. To find your local centre, call us free on: 0800 781 2041
Training for all sectors
Whether you are looking for healthcare training, construction courses, fire marshalling, or first aid training, we have you covered.
Quality assurance
We offer courses accredited by Ofqual-regulated bodies, such as Highfield Qualifications, ILM (part of City & Guilds), and NCFE. All content has been designed to ensure that you meet training specifications from regulatory bodies like the CQC, OFSTED, and the Health and Safety Executive (HSE).

Contact info

TutorCare For All Training Requirements.

Providing nationally recognised certifications for the UK workforce.

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(1,792)

251 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Aid Training

Very recently completed my first First Aid training course with Steve Robson and cannot praise Steve enough. Steve thoroughly talked us through the theory and provided practical exercises which i very much enjoyed. Overall a great day, thank you Steve.

18 November 2025
Unprompted review
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Reply from TutorCare

Thank you for leaving a review, we are glad you enjoyed the course

Rated 2 out of 5 stars

Be prepared to be hounded into oblivion!

Used them to provide our First Aider with the necessary course, but my goodness, they never stop hounding us! Constant e-mails and phone calls - two this morning and it's not even 11.30! I have told them that we will contact them if we need their help, but they just don't take no for an answer!

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Communication was very good from start…

Communication was very good from start to finish. My assessor was very helpful and always responded in a timely manner. Very understanding of personal circumstances when I needed extensions. Overall it was a great experience.

17 November 2025
Unprompted review
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Reply from TutorCare

Thanks for the review!

Rated 5 out of 5 stars

Another Excellent Training Course Provided.

I have used TutorCare for various training courses over the past few years. From customer service when arranging the required courses, to their professional and friendly tutors, i cant fault them. The course material is great and always informative, even when doing refresher courses. I would highly recommend their service for what ever your training needs.

11 November 2025
Unprompted review
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Reply from TutorCare

Thanks for the review!

Rated 5 out of 5 stars

highly recommend!

I had a fantastic time with Aaron Hughes! He was polite, professional and so friendly. He had the whole experience so fun. He also gave back constructive feedback. I highly recommend him. :)

5 November 2025
Unprompted review
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Reply from TutorCare

Thank you for leaving a review, we are glad you enjoyed the course

Rated 5 out of 5 stars

highly recommend!

had a excellent experience with Aaron Hughes! learnt so much and he had a very friendly personality which made the whole experience so much better. highly recommend!

5 November 2025
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

Rated 5 out of 5 stars

Great service in general.

Great service especially from my assessor. She was very present throughout my course with her consistent check-ins via calls and emails. The motivation she gave every time really encouraged me to put in the most work even when I felt like wouldn’t meet up with my overall target and deadlines. It was a nice experience for me in general, I would recommend them.

3 November 2025
Unprompted review
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Reply from TutorCare

Thanks for the review!

Rated 5 out of 5 stars

It doesn’t get better than this

I was a participant on a recent Emergency First Aid course run by this company. From the very outset it was clear that Jonte, our instructor, was highly skilled in his approach to delivering the course and was a great communicator. It was so engaging, with all of us taking part in the practical exercises which were great fun. That is not to detract from the serious nature of the course which was easy paced but provided a great deal of information within time available. We were encouraged to ask questions throughout the day which helped provide a greater understanding of the processes and procedures required to administer first aid. Overall, a great day and I feel far more confident in delivering the right help at the right time should an emergency situation ever arise

31 October 2025
Unprompted review
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Reply from TutorCare

Thank you for leaving a review, we are glad you enjoyed the course

Rated 5 out of 5 stars

Excellent

The educator Aaron was professional, experienced and made sure we were all learning! Would recommend TutorCare for sure. The educator made it all so interesting and explained everything really well and kept us engaged.

5 November 2025
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

Rated 5 out of 5 stars

Highly recommend!

Recently completed my first ever first aid training and had the most best experience. My teacher’s name was Aaron Hughes. He was extremely supportive in the practical part, detailed in the theory and made the whole experience very enjoyable. Towards the end offered helpful feedback. I highly recommended! :)

5 November 2025
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

Rated 5 out of 5 stars

Fire Marshal Train the Trainer course

Had a full day of training with Rob Lazaro and other attendees. As most would expect I thought "it will be a long and boring day" .. IT WASN'T at all. Rob was giving everyone attention and made the structure of the training so everyone gets involved. All aspects of the training were covered and I ended up the day knowledgeable and confident that I can deliver the training to my colleagues as well as Rob did. Thank you!!!

6 November 2025
Unprompted review
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Reply from TutorCare

Thank you for leaving a review, we are glad you enjoyed the course

Rated 5 out of 5 stars

Fantastic experience

Very easy process to start the course. The instructions and communication are very clear and the the team and tutor are very responsive and cooperative.

10 November 2025
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

Rated 5 out of 5 stars

Rob Lazaro’s Fire Marshal…

Rob Lazaro’s Fire Marshal Train-the-Trainer webinar was excellent—clear, practical, and directly applicable to hospitality operations. The session blended current UK fire safety duties with real-world case studies, giving me robust material to cascade confident, compliant training across multiple sites. Rob’s delivery was engaging and well-paced, with strong emphasis on roles, alarm response, evacuation coordination, PEEPs, and post-incident debriefing. The training resources provided (lesson structure, assessment ideas, and scenario prompts) will help standardise our approach and evidence competence. The Q&A was particularly valuable, addressing hotel-specific challenges such as night staffing, assembly management, and guest communications. I left fully equipped to deliver effective Fire Marshal training in-house and to raise overall fire safety standards. Highly recommended.

6 November 2025
Unprompted review
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Reply from TutorCare

Thank you for leaving a review, we are glad you enjoyed the course

Rated 5 out of 5 stars

Tutor care visited my university in… London Metropolitan University

Tutor care visited my university in October 2025, to provide moving and handing training, and also basic life support. I have attended various trainings over the past 4 years with a variety of companies; however tutor care has stood out the most, in an exceptional manner. The training was engaging, and enjoying. Everyone was engaged throughout the entire course, and I feel even more confident in my skills furthering this training.

17 October 2025
Unprompted review
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Reply from TutorCare

Thank you for leaving a review!

Rated 5 out of 5 stars

Excellent Online Fire Marshal Training

Great online Fire Marshal course with Matt. Well-structured, engaging, and full of practical advice. Highly recommend this training.

4 November 2025
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Reply from TutorCare

Thank you for leaving a review, we are glad you enjoyed the course

Rated 5 out of 5 stars

Very good company

Very easy to book the course with Hamza Chaudhry, he phoned up to check we were still ok for the booked dates, Course took place onsite, Tutor was on time and very nice and knowledgeable, course coverage was very good and first certificates were emailed over very quickly

3 November 2025
Unprompted review
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Reply from TutorCare

Thank you for leaving a review

Rated 4 out of 5 stars

Trainer was great

Trainer was great, made things clear and understandable and kept the groups interest. We had a slight issue with one of our bookings, but TutorCare were quick and efficient at resolving it for us.
Would definitely use TutorCare again in the future.

30 October 2025
Unprompted review
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Reply from TutorCare

Thank you for leaving a review!

Rated 5 out of 5 stars

Best fire marshall training

Matt Kindell was great. Really well explained and clear training with plenty of engaging video clips to make everything real. Best fire marshal training that I've had.

4 November 2025
Unprompted review
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Reply from TutorCare

Thanks for the review!

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