Turo logo
Visit website

Turo Reviews 86,988

•
TrustScore 4.5 out of 5

4.6

Car Rental Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional hospitality, clear communication, and accommodating nature, making the rental process smooth and pleasant. The vehicles are frequently described as clean, well-maintained, and exactly as advertised, often exceeding expectations in terms of quality and performance. Many users highlight the ease of the pick-up and drop-off procedures, appreciating the convenience and efficiency compared to traditional rental services. However, some customers also noted issues with vehicle registration and mechanical malfunctions, such as problems with cruise control or dashboard displays. A few people were dissatisfied with hosts who made unreasonable complaints about car cleanliness or engaged in unprofessional communication. There were also instances where customers experienced significant disruptions, including late car drop-offs or difficulties with replacement vehicles, leading to wasted time and significant inconvenience.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising the easy pick-up and drop-off processes,... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers highlight the hosts'... See more

Product

Clients share positive opinions on product quality and condition. Many reviewers praise the vehicles for... See more

User experience

People report positive experiences with the user experience, describing it as smooth, easy, and convenient.... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the cleanliness and... See more

Based on these reviews

Rated 5 out of 5 stars

The car itself is what made the whole experience great. Renting a corvette and riding around is what my son wanted for his bday and this car did not disappoint. The actual process of renting thru the... See more

Rated 5 out of 5 stars

Car was clean and in good working condition. Owner was very nice and pleasant to deal with. The only drawback was price. If one of the major rental places has a car next time I will likely use them... See more

Rated 5 out of 5 stars

I had a great experience renting a 2022 Tahoe from Miguel. He was professional, responsive, and provided outstanding customer service from start to finish. The vehicle was clean, well-maintained, and... See more

Rated 5 out of 5 stars

Will and Rochelle’s mini van was flawless. It was clean and everything was as pictured in their profile. They communicate well throughout the rental. They gave some great recommendations of places to... See more

Company details

  1. Car Rental Agency
  2. Car Accessories Store

Information provided by various external sources

Turo is a car rental marketplace where travelers can rent any car they want, wherever they want it, from a nationwide community of local car owners. Travelers choose from a unique selection of nearby cars, while car owners earn extra money and help fuel the adventures of travelers they meet along the way.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

87K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The car was clean and everything worked…

The car was clean and everything worked well. It was very comfortable. Jonathan is easy to work with and always responses quickly to messages. Pick up/drop off is convenient to Sky Harbor Airport.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Tiago was very professional

Tiago was very professional; he was very easy to work with; picking and drop off was very easy as well! Tiago answered all my questions effectively and efficiently; I had an outstanding experience with Tiago and will definitely do business again with Tiago!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

This was car rental made easy

This was car rental made easy. The only thing i didn't like was the non adjustable time. 12 pm. They do give you a 2 hour window. I almost missed that. The host was very responsive. The app guided the steps so keep watching.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Incredibly happy

This was the most easy, affordable, and efficient way for me to ever rent a car. My host was wonderful and trustworthy, good communicator, the vehicle was clean, and it was all smooth and easy when it came to picking up and returning the rental. I will definitely be using this service again.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great SUV

Great SUV! Drives smooth with bell’s and whistles and room for the whole family and then some. Easy pickup and dropoff Would rent again!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience with…

I had a wonderful experience with David’s car. The car was clean spacious. David was good in communicating. The car runs very well very comfortable and had no issues. I would totally recommend if you wanted to rent a van.
Thank you again for a great experience

18 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look