I have been using Turno for many years and found the system works seamlessly. The cleaning company, that I choose to use, keeps me informed as to when they accept projects, performing the cleaning and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've experience personal host services from Tate, Adam, Fin, Julia, and others from Turno and have always been so pleased with their white-glove service! I am as committed to continue using the platfo... See more
Juniper was very professional and friendly resolving our Turno queries efficiently and in timely manner. Her outstanding support made everything smooth for us with the Turno Teammates process. Thank y... See more
Julian went above and beyond and answered my question extremely fast. The team at Turno is outstanding and always offers help quickly. Can't say enough good things about this service!
Company details
Written by the company
Turno is a turnover management platform built for short-term rental hosts and property managers who want reliable operations without constant coordination. From guest checkout to the next check-in, Turno helps operators find trusted cleaning professionals, automate scheduling and payments, and maintain consistent quality across every property. At the core of Turno is the industry’s largest marketplace of 67K+ vetted vacation rental cleaners, combined with powerful automation tools that keep turnovers running smoothly. Turno’s platform combines automated calendar syncing, photo-guided checklists, problem reporting, inventory tracking, and in-app communication with seamless integrations across 40+ PMS and booking platforms. Web and mobile apps are available in 9 languages and support 25+ currencies, making Turno easy to adopt and simple to scale anywhere. Founded in 2016, Turno was built on the belief that great hospitality starts behind the scenes—and that cleaners are partners, not vendors. By replacing manual work and guesswork with clear systems and dependable workflows, Turno brings calm to one of hosting’s most stressful moments. That commitment extends to customer support. Turno’s in-house team of 30+ trained specialists provides 24/7/365 live support in multiple languages, backed by a robust Help Center. The result is predictable operations, stronger partnerships, and hosting that feels lighter, more confident, sustainable, and scalable.
Contact info
United States
- turno.com
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 month
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Great service
We have started using Turno this month and thought we had secured a cleaner. Well on the day of the cleaning she did not show and we have to reach out to support for assistance since our back up was also not available. Faye helped walk us through the process and got us up and running again‼️
What are stressful experiences can be made less so with great support. Thank you Turno!
26 May 2026
Unprompted review
Marshall was a great help
Marshall was a great help. He was super fast, and very polite.
26 May 2026
Unprompted review
Adam was great
Adam was great! Super patient! And helped with a technical issue, with reconnecting my calendar and syncing to my channel manager. He followed up to make sure I was able to reconnect, and was friendly along the way!
23 May 2026
Unprompted review
Faye was very knowledgeable and very helpful
Faye was very knowledgeable and was able to fix my issues quickly.
26 May 2026
Unprompted review
Awesome timely support and customer service!
Turno has been a brilliant app to simplify communication with my housekeepers! Such a huge time saver, and it makes accessing all the information super simple for them. I recently had a syncing issue and Adam helped me resolve it and gave me some tips to manage my listings cane calendar. The service is consistently great with their tech support!
26 May 2026
Unprompted review
I’ve been hosting for years and I trust…
I’ve been hosting for years and I trust Turno. Their support is quick and helpful - Claire just gave me great service. Highly recommend
26 May 2026
Unprompted review
Very good and friendly app
Very good and friendly app. The customer service is really helpful
25 May 2026
Unprompted review
Absolutely
Absolutely! You could say something like: “I had a fantastic experience with Marshall on the Turnal app. He was incredibly helpful, patient, and truly understood my concerns. I felt really supported and heard, and he went above and beyond to make sure I was comfortable. Highly recommend!” Does that vibe with what you had in mind?
24 May 2026
Unprompted review
Customer service
The app Torno has one of the best customer support experience that I had, Jules is one of the customers support agent, she has been doing a amazing job every time she brings a solution easy and quick for my issues, thank you
24 May 2026
Unprompted review
I had a connection issue with connecting to a current customer
I had a connection issue with a cleaning owner, and I wasn't exactly sure what to do. I messaged the AI agent and asked for a human representative, and that is when I was introduced to Jules. She was absolutely amazing. She made this process so easy and efficient. There wasn't a question that I asked that she didn't address appropriately and timely. I'm very appreciative that she was able to get everything set up for me and get confirmation out quickly in order for me to be on time for my cleaning this morning, because without her I wouldn't have been able to make it. Thank you so much for your outstanding service, Jules! She is an A+ agent!
24 May 2026
Unprompted review
Great Customer Service
I have been using Turno for two years and always been benefited. Their customer support is the best. Specially an agent Ruby, I needed help from was promp and very professional. Appreciate that and I always recommend Turno to any Host.
24 May 2026
Unprompted review
Adam was great
Adam was great! Proactive and extremely communicative with updates. Thanks again! Turno has the best customer service in the biz
23 May 2026
Unprompted review
The agent Faye is great
The agent Faye is great. She made sure that she exhausted all her resources to help me find what I need.
23 May 2026
Unprompted review
Faye was ABSOLUTELY amazing and…
Faye was ABSOLUTELY amazing and assisted me step by step and was patient and willing to do what it took to solve my problem and answer questions about instant payouts. Thankful she was there along the way!
23 May 2026
Unprompted review
Margot's assistance with payment
Margot assisted me with paying a cleaner who worked for me during the week, but the autopay didn't send a payment. She helped me troubleshoot the issue and walked me through how to do a manual payment. She patiently waited on the line while I went through the steps she provided and successfully submitted the payment. It was refreshing to have great customer service that wasn't rushed from a person who seem to keep up a good attitude and was willing to help.
23 May 2026
Unprompted review
Marshall resolved my issue fast and was…
Marshall resolved my issue fast and was a great help
23 May 2026
Unprompted review
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had an excellent customer service experience with Jules from the Turno online support team. I was having trouble figuring out an issue on my account, and Jules not only helped me understand the problem, but went above and beyond to help me actually resolve it as well.
Professional, patient, knowledgeable, and genuinely helpful throughout the entire process. It’s rare to find support that takes the extra time to make sure everything is fully taken care of, and Jules absolutely did that.
Thank you again for the outstanding support!
22 May 2026
Unprompted review
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