TURNLAB Reviews 19

Have worked with these folks for many years. They do a nice job of being helpful and making sure the vintage gear they sell works perfectly. I recently asked for them to switch the power from EU to USA for an item I purchased and they did it free of charge per my request.

The item I bought came exactly as described in the appropriate amount of time.

I made a swap and gave my good old prodigy for a new TEO5. It was a risk, because I didnt know the store and I live in germany. But: The guys are really great!!! very serios and helpfull! They really know a lot bout synths and good service! If I will ever come to belgium, I will visit the store. THX BROS!

Just wanted to share a little frustration on my end as a customer, in regard to a synth that was purchased from TurbLab on Reverb. Firstly, the item shipped a week after the date provided, which I knew there was holiday delay which they mentioned, but it still never shipped after that until I inquired. They said after a specific date it would ship, and one week passed since that date mentioned which was already delayed due to the holidays which I understand.

Secondly, I had to pay around $256 in additional shipping charges + broker fee to receive the item, which made it way more expensive than purchasing in the states. I let that aside as it is what it is.

The most frustrating is with the power cable I received, as it is not for US sockets. No adapters were received in the package and no heads-up was provided that I would need to purchase adapters or a new power cable. Very dissatisfied as a buyer from Turnlab.

Received a response from TurnLab after I shared with them my frustration as a customer; no care was made to actually listen to my message as they responded without caring about me as a customer but with short simple responses that solved nothing; no customer service.

Just sharing an honest review so people can make a decision before purchasing from TurnLab. In summary, they are not transparent and don’t care about you as a customer. I hope there customer support improves.

If something go wrong with them since they sell alot of non-working stuffs you are stuck. They are not here to help you just to take your money and bye. They are very agressive and charge a lot and are not afraid to sell defective units most of the Time with innaccurate description and missing parts of all kind like power supply and so on. So then you Will enter a game full of maliciois behaviour and attempt of manipulation to make it clear that you are a dumb customer even you have 20years experience in dealing with honest ‘normal ? ´ people. They will lie in their description and sell inopérant material on daily basis to suit their thirst of cash flow. It seems also that the main boss has also a temper of his own.
If you used Reverb with them you have a little chance to survive if not good luck…

I had an awful experience with this seller and wouldn't recommend buying from them.

Would you trust a seller who took three weeks to change the status of the shipment, delivered a damaged unit, tried to minimise the problem, and refused to pay for the return shipping?

Firstly, the product took a month to arrive. Two days after the purchase, the shipment was created, but then it took three weeks for the status to change. Despite asking them several times, they always said it was just a delay and that the shipment had left their facilities. However, the tracking information clearly showed that the shipment had not yet reached the transport company.

After this long month, when the product finally arrived, we tested it and realised that something was wrong. We reported it and they denied it, asking us for a video of the fault. After sending the video, they told us that this was normal and that it wasn't broken. We then sent them a video of another unit without the problem so they could see the difference, but they responded that they didn't consider it an important issue and that we could file a warranty claim with the manufacturer, although this would be complicated. We sent the same video to Buchla and reported the same problem, and they responded by asking for the details to activate the warranty in just a few emails.

After these two incidents, having lost all confidence in the seller, we asked them for a return. We did this through Reverb, but they never responded to the request. They sent us a link to a webpage via private message to make it clear that they would not pay the shipping costs.

Have bought from turnlab for +10y. Always great 👍 . Was kept notified by email on schedule and delivery

Turnlab bought my Korg Prologue 16 on an online marketplace, offering me an amazing deal and include the MicroKorg 2 as part of it. They did everything they promised and are even sending me a new power adapter after we figured out that the one that came from Korg factory was malfunctioning. So amazing service and also a quick communication! Would highly recommend checking out their second hand gear as well, great and diverse collection.

A little slow, but overall good experience. Thank you.

Great selection of music gear.. fast service.. thanks...