TurboTenant Reviews 

Easy to use!! Lots of features in one platform

Overall great service for both the landlord and tenant.
It keeps track of everything to avoid he said she said.
Payments, Charges, Leases, Background checks - all seamless and efficient. Whoever designed this software deserves a raise!

TT customer service is excellent! Also I like the integration with REI Hub Accounting software.

There are many things that are done correctly
But in recent years it has become more invasive with new options
Collecting rent
Past due

It is hard to do turbo tenant when I can not talk to a live agent on the phone.
I dont like the A.I tech

Am I able to talk to an actual person on the phone?

As a tenant it is terrible. We use them for our HOA for both owners and renters. Can't get anything done, the management never responds to emails or requests. It doesn't even seem the requests are being read I never even get a response. As just one example, there has been a damaged exterior lamp for two years, I've reported it at least a dozen times. Not even a response. Also, there are common area bulbs burnt out, and the AI chat recommends that I "replace the bulbs" myself. Nope. I feel sorry for Nick, our property manager, because the gentleman who owns several units is not supportive (nice guy, though), but that doesn't excuse not getting responses when I put in a request ON THE APP. Not even the courtesy of a reply.

TurboTenant rocks! I really like the new phone call feature too!

Easy to use and setup multiple properties. Price to value is strong and I love how I can market properties and get current leases and background checks done virtually.

She was very helpful.

TurboTenant reviews often highlight its free landlord tools but draw complaints from tenants about unexpected fees, lack of transparent support, generic lease agreements, and a confusing application process where tenants pay for reports that don't always seem to reach landlords effectively, leading to frustration and concerns about scams, according to Better Business Bureau and G2. Landlords also find limited customization and basic maintenance tracking, while general complaints mention difficulty reaching live support, though the platform is improving and offers valuable features like online payments and marketing for a fee or free tier.
This service is not tenant friendly

I sent in an application and never received a response from the "landlord". And there was no way to contact the "Landlord" through their site (except to send an email, that was never responded to)I told turbo about it and their attitude was we don't give refunds. In my opinion the platform makes it too easy for people to post false properties just to collect "application fees".

I received several possible tenants.

My experience with Turbotenant keeps getting better. I had a problem getting a screening report the other day. I called customer service and they had it fixed in a couple minutes. Signed up with TT’s Accounting partner this week.

This is a response to TurboTenant’s reply to my review dated December 1, 2025,
Thank you for responding, but the explanation you provided doesn’t match the facts or the public court record.
The eviction case for this applicant was not dismissed, and it was not sealed. It was an active eviction filing with publicly accessible records at the time the screening report was generated on June 5, 2025. The sealing law didn’t take effect until July 1, 2025, and even under that law, this case does not qualify for automatic suppression.
Your reply also states that “only eviction convictions can be included,” but eviction cases do not have “convictions.” They are civil filings. Standard tenant screening reports routinely include eviction filings and judgments, not criminal convictions.
Your reply stated that my formal complaint was “escalated internally” and that someone would contact me within two (2) business days.
It has now been more than four (4) business days, and no one has contacted me. That follow-up has still not happened.

I love the program, makes it easy to track and collect rent payments. I love the ability to market properties thru one platform. I look forward to interacting REI Hub and doing away with QuickBooks.

Turbo Tenant makes life with tenants really easy.