Tuli Reviews 

35
•
TrustScore 3 out of 5

3.1

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Rated 3 out of 5 stars

Just purchased ivermectin but meds never came with information leaflet. In fact, Not sure wether to trust them.

Rated 1 out of 5 stars

Dreadful service...paid £180 for two day2 tests and they were unable to track our results Just read your response.. I gave all my details to the pharmacy, including passport info. I sent the two pa... See more

Company replied

Rated 4 out of 5 stars

I had to wait a week for my result and was very annoyed. Eventually I contacted Tuli and Jiawei the MD kindly phoned me and all was sorted very quickly. The problem was that I had ordered this from m... See more

Company replied

Rated 5 out of 5 stars

Excellent service. I’ve had breathing problems for a few weeks but didn’t want to visit a doctor especially since I’m not very comfortable speaking English. I used Tuli Health and was paired with a Ch... See more

Company details

  1. Medical Group

Written by the company

We’re making key services like blood testing available on every high street, so that everyone can get the care they need in their own neighbourhood.


Contact info

3.1

Average

TrustScore 3 out of 5

35 reviews

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3.1

All reviews

(35)

1 review in the last 12 months

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Rated 1 out of 5 stars

Paid for Medichecks blood draw through…

Paid for Medichecks blood draw through Tuli .. no instructions/ contact to explain how to book draw at local pharmacy selected

16 December 2024
Unprompted review
Tuli logo

Reply from Tuli

Thank you for taking the time to share your feedback. We're sorry to hear about your difficulty in locating the booking instructions for your blood draw. While the booking links are included in the Medichecks confirmation email, we understand this wasn't clear enough for you to easily find and use.

If you ever need assistance with booking your blood draw with Tuli, our friendly Customer Service team is here to help. You can reach us through the live chat on our website (https://www.tuli.health/) or call us directly on 02036502146 between 0900-1730 Monday to Friday.

Your feedback helps us improve our service, and we're committed to making your experience with Tuli as smooth as possible.

Rated 5 out of 5 stars

I was called by Jiawei

I was called by Jiawei. She guided me honestly about weight maintenance and the importance of a healthy diet. I was so grateful for her honesty and experience. Thank you so much xx

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Simple booking and quick turnaround of results

Very positive experience using Tuli Health's blood test service. There were many different tests to choose from. The process was very efficient and streamlined. I was very impressed to receive my test results the same day. I definitely recommend using this service, especially since it is simple to book and the turnaround of results is quick.

3 January 2024
Unprompted review
Rated 1 out of 5 stars

I am not happy with tuli health…

I am not happy with tuli health clinical people they said I had covid 8 was suppose to travel to go to my sons funeral after he was murdered in 🇯🇲 Jamaica and they said I was positive and my partnar negative how we all took a separate test me him my son all negative nothing was wrong with me fit and healthy tuli sent a courier out on the 4th of January he waited I gave him back the test I paid £200 prior to that through the Westbury chemist in streatham that second test came back negative then I saw on my Gmail a certificate of the first one that said I never had covid I want compensation for the loss of my money I spent and my ticket I bright to go to my sons funeral the inconvenience and upsets this has caused me feeling emotional everyday high blood pressure affected my health anxiety and depression and getting agitated regular 😢💔😭and all the disappointments not corresponding with me calling over a dozen times leaving messages staffs names I have on record revert to me ASAP THANK YOU

11 January 2022
Unprompted review
Tuli logo

Reply from Tuli

Dear Mrs Mcbean,
Thanks for taking time to comment on the services you received from us recently and we are sorry about your recent loss of your son. We have replied every single email you sent to us diligently with clinical advice as well as lab statement about your result to reassure you the result is accurate and reliable. We also included bereavement counselling resources in one of our emails for you to access to and offered you a free re-testing COVID-19 PCR test. We are sorry about your negative experiences with our customer service and we will reflect and work on improving our communications in the future. Thank you for accepting the telephone conference call we offered you on the 12/1/2022. We hope you felt much more reassured about the accuracy of your initial PCR result and less angry about the whole experience as you seemed to have accepted our clinician's explanation about your result. Should you have any further questions, please do not hesitate to get in touch with us.

Rated 4 out of 5 stars

Personal call was appreciated

I had to wait a week for my result and was very annoyed. Eventually I contacted Tuli and Jiawei the MD kindly phoned me and all was sorted very quickly. The problem was that I had ordered this from my chemist while abroad and I assumed all the registration had been done as all details had been sent through. Jiawei has noted this problem area and they hope to redesign their website including making the 2 crucial reference interlinked.
The personal call was certainly appreciated.

14 December 2021
Unprompted review
Tuli logo

Reply from Tuli

Hi Mrs Price. Thanks for your feedback. We're currently investigating into this. We do not have text messaging services. We do have email and online chat, but we've checked our logs, and there seems to be no communication with us. Could you kindly email us on info@tuli.health or call us on 020 3650 2146 please? We can look into the issue for you.

Rated 5 out of 5 stars

Above and beyond customer service

Above and beyond customer service. They answered their phone at 10:45pm and helped solve my problem within a couple of minutes despite my worry that it wasn't all that trivial. Better than I could have imagined!

11 August 2021
Unprompted review
Rated 1 out of 5 stars

Dreadful service...paid £180 for two…

Dreadful service...paid £180 for two day2 tests and they were unable to track our results

Just read your response.. I gave all my details to the pharmacy, including passport info. I sent the two packages registered post, with a reference number. I also provided our details on the packages as requested, and you still can't track our results... you must have ISO standards to be in business...

9 August 2021
Unprompted review
Tuli logo

Reply from Tuli

Hi John, thank you for your review. But may I point out that you have purchased your test kits from your local pharmacy, not directly from us. We did not charge you £180, it was the pharmacy. We supply test kits wholesale to the pharmacy as well. Also, the confirmation email and the instruction in the test kit have clearly stated that you would need to register on the website and retain your barcode for reference. We always strive to assist anyone coming to us as much as possible, but without the barcode, we cannot track the result for you. May I suggest you take this matter to the pharmacy that sold you the test kit please? You did not obtain the test kit from us. Sorry, we cannot help you more. Thank you for your time.

Rated 5 out of 5 stars

Excellent Customer Service

I read many reviews of providers of Day 2 and 8 testing before deciding to use Tuli Health.
If you have queries or need help you want good Customer Services, I did not get good CS from Tuli, I GOT EXCELLENT CUSTOMER SERVICES.
The response and help I received mean I have no hesitation in recommending them and will certainly use them again myself.
Very well done and thank you.

9 May 2021
Unprompted review
Rated 5 out of 5 stars

Thank you very much for tuli's…

Thank you very much for tuli's help.They recommended Dr Anthony to me professionally and quickly. He is just what I need, very professional and reliable.Trustworthy service, we will continue to choose next time!

2 April 2021
Unprompted review
Rated 5 out of 5 stars

Online GP on the website of Tuli Health is so convenient!

I got a stomachache last week and booked the Online GP on the website of Tuli Health which is soooooo convenient. I met the GP using video call and she diagnosed my condition in time as well as prescribed some medicine. Tuli arranged a driver to deliver the medicine to my home on the same day. Online GP is so useful and convenient to everyone!

2 April 2021
Unprompted review

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