TuGo Reviews 217

The service, from the help we got from the agent on the phone to fill out the claim, to the quick settlement is the best I have ever had for insurance claims.

Quick turn around with the submission for coverage; claim completely and fairly addressed; deductible was reasonable. Would definitely use TUGO again!

Claim was processed quickly, no questions asked. Payment was received within a reasonable amount of time.

The agent who spoke to me was excellent and very helpful. She is personable and knowledgeable which meant that we got exactly the policy we needed.

The price for seniors is excellent.
We don't need a medical.
There was no hassel to get reimbursed for my ambulance bill.

We had a positive experience with TuGo when we had to cancel our trip due to a serious health issue. The people who dealt with us were compassionate and helpful. Our claim took about two months to process. I felt this was reasonable.

Prompt attention to the situation

Helpful and very informative

The service who answered the phone ,I din't understand what they were talking about.

Great service. Thank you so much.

Tugo your policies are so bad for supervisa insurance and you only want to not pay the claims.
DO NOT BUY Supervisa insurance via Tugo.
You want Visitor to talk in English even tho they come from asian country. Your agent are very rude and racists to consumers. Claims opened on time and hospital fax you and never send bill to travelers as they might just stay in AirBnB for week but you want the bill to be sent in written when consumer will never get bill before they travel. After send the bill and reason you deny simply as it took more time.

Have something called as good faith.

quite effective and friendly

TuGo was so helpful when I was injured while out of the country. They guided me through what steps I needed to take and what documents I needed to gather in order to make my claiming process smooth and easy. Once I was back in Canada I reached out and spoke with an agent who helped answer some questions. My claim was processed quickly and efficiently. Thank you TuGo!

I broke my shoulder on the first day of a non-refundable prepaid ski vacation during the recent Christmas holidays. TuGo's claim process was straight forward and TuGo settled my claim promptly, even paying a bit more than I had requested.

This experience was identical to a claim my wife made about 10 years ago following a knee injury two days before we were to leave on a prepaid ski trip to Japan. Tugo processed that claim flawlessly as well.

We will happily use TuGo to insure future travel and can recommend their services without reservation.

Communication from TuGo was thorough and timely. They did their homework very well. The results (a refund) was exactly what was expected by us, based upon the details of the claim.

I invited my mom and dad to visit me in Canada and as elderly tourists, they were worried about their coverages and expenses,but Tugo proved them wrong! They can rest assured next time they visit me.

I ended up in the hospital in Oahu, Hawaii. The attending physician was not certain the recommended procedure would solve the health issue so we did not contact the insurance provider prior to the operation. The entire treatment was completed & the hospital sent the billing to TUGO, which was paid directly by the insurance company within 2-3 weeks. Amazing service by TuGo & I recommend many of my friends to use TuGo first & foremost. Very highly recommend them.

The customer experience from Tugo was beyond amazing. The whole process was seamless and reassuring. From the application process, Nicole Apolstolidis (HUB Account Manager) was super responsive, patient and explained all the benefits, limitations and contact details. Her detailed explanation of how the reimbursement worked and hospital payment structures were beneficial to our decision making.
Once I found out that I was not feeling well, I called the assistance number and did not even have to wait too long, someone immediately attended to my query and the instructions were clear and in a customer friendly tone. That was even followed up in the next few days by a letter from the Claims Examiner, Paul Kagambe (sympathizing with my condition) and instruction to fill up a claim form.
My claim was processed within a month, which was impressive. The whole experience with the Tugo team was prompt, super helpful and delightful to deal with, I commend Nicole for her professionalism and would highly recommend Tugo to all my friends.

Waited 2 hours after latest expected time