Really well built volt slider , perfect for organising tools , saves me time hunting around in a packed van , also its very strong with sturdy runners and lock ,come with fixings and has built-in fixi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Ordering process was easy. Email question replied to within a couple of hours. Awaiting delivery details but so far everything has been excellent
Company replied
Yep, all good. Could do with keyed alike but I guess that's a security thing - alternatively, allow keys to be removed once unlocked so I can have them all on one keyring.
Company replied
What a fantastic bit of kit ! Really well made and with everything you need to secure your tools either on site or in your van. Turns out these work out about £160 cheaper than the equivalent from o... See more
Company replied
Company details
About TUFFBOXES
Written by the company
TUFFBOXES LIMITED is a proudly independent British manufacturer specialising in high-quality security solutions, industrial furniture, and robust storage systems for vehicles, workplaces, homes Established in 1970, we’ve been manufacturing in Britain for over 50 years. Operating from our dedicated facility in Oldham, North West England ideally placed to service the United Kingdom. With our own design team we innovate and provide solutions enhancing security and productivity in the workplace and at home.
Our products benefit from being manufactured in the UK from our dedicated, modern manufacturing facility with a long standing highly trained workforce. From tool storage, site boxes, secure bike lockers and workplace storage, TUFFBOX is trusted across industries for innovation, durability, and dependable British-made protection.
Contact info
Tweedale Way, OL9 8EH, Oldham, United Kingdom
- 0845 313 2752
- info@tuffboxes.co.uk
- tuffboxes.co.uk
4.3
Excellent
146 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still not received lock box mega after…
Still not received lock box mega after nearly a week.
I will always give a lower rating when things are sent by FedEx as they are really bad in my area. Two attempted delivery's over two days with someone waiting in and all i get is a photo of the rear of the property Twice.
9 April 2026
All very quick and straight forward
31 March 2026
Great service and quality
Arrived before estimated delivery date. Great quality and great value compared with more familiar brands and what’s more it’s British.
29 March 2026
Solid product
Solid product! Worth every penny.
Easy to construct and delivered promptly.
8 April 2026
Unprompted review
Perfect service and product is really…
Perfect service and product is really well made.
18 January 2026
Unprompted review
Good value and quality
Good value and quality. Kept updated throughout the process. Thank you
.
24 March 2026
Very helpful and friendly service and…
Very helpful and friendly service and the product was better than expected
16 March 2026
The vault is amazing well worth the…
The vault is amazing well worth the price fits all me tools in perfecto
6 March 2026
High cost phone number and poor service
We had been told that a delivery was due the next two days and someone needed to be in. Waited two days and no delivery. Friday was the second day and when I phoned the company, I found that they only worked Monday to Thursday. I contacted them on the Monday and they told me that it had been delivered and signed for. Fortunately for me they where wrong and it was delivered later that day.
I thought it would be nice to let them know, so I called them with the details. Only to find that I was paying for the privilege, the 0845 number they gave me was a £1 a minute. Total cost to my bill £6.
9 March 2026
Unprompted review
Matt was very helpful and sent me out a…
Matt was very helpful and sent me out a replacement part for my drawers. Great bit of kit, my tools feel secure.
23 February 2026
Unprompted review
Reply from TUFFBOXES
Thanks so much for the kind words! Really glad I could get the replacement part out to you quickly. Great to hear the drawers are doing their job and keeping your tools secure!
We recently ordered a Bike Box and were…
We recently ordered a Bike Box and were extremely disappointed with both the product and the service received.
Due to the late delivery in the evening and poor weather conditions, we didn't open the pallet for 9 days. Upon opening, we discovered that 2 panels were damaged. We called immediately on Monday, as the company was closed for business on Saturday.
We were informed that since we didn't report the damage on the day of delivery and within the 10-day window, the company couldn't claim from the courier, and we would have to repurchase the panel and pay for delivery at a cost of £300.
The customer service from the director was appalling. The email exchanges were unhelpful, and no gesture of goodwill was offered to support with the additional cost.
I would not purchase anything from this company.
Paul
5 February 2026
Unprompted review
Reply from TUFFBOXES
Hi Paul,
Sorry to hear that you are disappointed but your points raised aren't entirely factual. Your bike locker was receipted on the 5th February 2026 you signed for the pallet delivery as all in good order, 10 days after the delivery you phoned and duly emailed to detail damage with your delivery. The photos provided do not immediately suggest that the pallet was receipted in the condition you report and the damage could of well happened after the receipt of delivery. Our terms allow you generously 3 working days to report damage. At the point of your complaint we have maintained good communication with you offering you a replacement panel for the panel reported as damaged at a goodwill gesture price. The panels are very large for our product as it is a large product and the freight charges are appropriate for the size of the panel which was offered at £156.00 as it is a 2.2 metre long part, this price covered the bespoke heavy duty pallet and the courier cost, to save cost of pallet and delivery an option was also made available for you to collect your replacement panel from the factory.
Reply from TUFFBOXES
Thank you for the review! Delivered on time and built solid — just as it should be. Hope it serves you well on site!
Reply from TUFFBOXES
Thank you for the lovely review — great communication and a quality product is exactly what we strive for. Really glad it hit the mark!
I haven't received my site box yet
I haven't received my site box yet, i paid for express shipping and i have not had any shipping details, the service is appalling.
PLEASE LET ME KNOW WHEN YOU INTEND ON SHIPPING MY GOODS?
11 February 2026
Reply from TUFFBOXES
Thank you for your message, and apologies for any frustration caused.
Your order was placed on 16 February 2026 with delivery scheduled by Tuesday, 17 February 2026. As we are not open on Fridays, your order has been processed at the earliest opportunity and is being dispatched today. Delivery is scheduled for tomorrow, in line with the delivery timeframe.
As a goodwill gesture, we have also refunded the premium delivery charge back to your original payment method.
Thank you for your patience, and please let us know if there is anything further we can help with.
I haven't received my items yet despite…
I haven't received my items yet despite paying for express delivery
8 February 2026
Great product,first class service,worth…
Great product,first class service,worth every penny.
3 February 2026
Reply from TUFFBOXES
Thank you for the fantastic review! Really glad you're happy with both the product and service — we think so too, but it's always great to hear it from our customers!
10/10
Fast, on time and great quality.
Very very happy thanks guys
Mark
22 January 2026
Unprompted review
Reply from TUFFBOXES
Brilliant to hear, Mark! Fast, on time and great quality is exactly what we aim for. Thanks for the great feedback, much appreciated!
A good product for site tool security Good product
Good product, arrived on time to the correct location in good condition.
16 January 2026
Reply from TUFFBOXES
Thanks for the review, great to hear your order arrived on time and you’re happy with the product. Much appreciated!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.