Tudagrass Reviews 

509
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company, praising the smooth and seamless process. Customers frequently highlight the exceptional product quality and mention that items arrive quickly, often ahead of schedule. Consumers consistently note that the support staff and delivery drivers are remarkably helpful, polite, and a pleasure to deal with. However, some customers also noted occasional issues with delivery delays, tracking difficulties, and poor communication regarding arrival times. A few reviewers experienced problems with incorrect product measurements, missing parts, or noticeable color mismatches on their subsequent deliveries. Others mentioned difficulties when attempting to handle returns or resolve disputes regarding their specific order requirements.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast shipping times and... See more

Product

Customers consistently note positive experiences with product, highlighting the great quality of items like... See more

Quality

Reviewers mention positive feedback about quality, expressing widespread satisfaction with the excellent... See more

Service

Consumers find service to be positive, highlighting a smooth experience from start to finish. Reviewers... See more

Order

People report positive experiences with order processes, highlighting that it is very easy to order online or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Tuda 3 times now , twice for artificial grass . Then just recently for composite balustrades. Every purchase has been excellent, good quality products and excellent customer service and comm... See more

Rated 5 out of 5 stars

Used as a water bar on a concrete floor behind some roller shutter doors. Screwed and sealed down, doing the job superbly, routed a 45° on two sides so vehicle tyres don't "grab" the batten as they pa... See more

Rated 5 out of 5 stars

Fantastic service from start to finish. Visited the showroom, plenty options, got great advice, paid, very good price/value. Arranged delivery, came as planned, driver phoned to say en route, help... See more

Rated 5 out of 5 stars

Found this company online and what a great find they were went to warehouse where a very helpful lady explained about the different grass and gave us samples to take home and compare. We settled on th... See more


Company details

  1. Landscaping Supply Store
  2. Building Materials Store
  3. Carpet Store
  4. Garden Building Supplier

Written by the company

At Tuda, we are a family-owned business with a passion for transforming outdoor spaces. We have established ourselves as a leading provider of artificial grass, composite decking and cladding. Our team of experienced professionals is dedicated to helping homeowners, businesses, and contractors create beautiful, functional, and low-maintenance outdoor spaces. Whether you are looking for a lush lawn, a comfortable outdoor living area, or a durable and stylish cladding solution, we have the products and expertise to help you achieve your goals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

509 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(509)

182 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Wrong size delivered but was fixed

Ordered a 10.5m roll and 9.5m arrived. I sent a message to the head office and they acted quickly to get the issue resolved. Within a couple of days the roll was collected and a new one dropped off. No issues since. Not too sure if I would order with them again as it's not worth the hassle if they are cutting rolls short. Also the roll arrived with grass facing the outside making it more difficult to roll out. Normally it's facing in so you can roll it straight out.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Definitely recommend this company

Needed some new edging for my decking and Tudagrass were extremely helpful, sent out samples for me to choose the correct colour, then when I placed the order I was contacted to let me know when they would deliver and safe place to leave.
Thank you Tuda

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Tuda grass are an amazing company to…

Tuda grass are an amazing company to deal with absolutely fantastic from start to finish there product is very high quality and there customer service is outstanding I will definitely be using them again
Thank you Tuda grass
Martin Carter

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Really good Quality Artificial grass

Was optimistic of buying this product initially because of the price it seemed to good to be true ,but was 100% happy with the grass when it arrived , it was really good value for the price paid, the grass was as described on their website and the customer service I received was also 100%

I chose the Crete, the quality GSM of this Grass is fantastic, I would recommend this product for its quality & this company for its helpful service.

Gerry P.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend it

I highly recommend it. My grass looks great and is of high quality. Delivery was fast. I'm very satisfied and will definitely shop at this store again for future garden projects.

16 September 2025
Unprompted review
Rated 1 out of 5 stars

Late delivery and no communication

Total lack of communication after email saying “order on its way” under “tracking information”, with 3-5 working days delivery. On 5th working day I phoned to see if the artificial grass would arrive that day as builder had arrived to lay it. It hadn’t even left their warehouse in Manchester because they were waiting for “a full van”! I thought it would be sent by courier as all of my other garden products have been. Very disappointed with the lack of delivery information. It’s untrue to send an “on its way” email on a Monday and it still not have moved one inch by the Friday. I expect better in this day and age.

12 September 2025
Unprompted review
Tudagrass logo

Reply from Tudagrass

Hi Lorraine,

Thank you for your feedback. We’re very sorry to hear about the frustration this caused — especially as we appreciate you had a builder ready to lay the grass.

Your order was placed on Sunday 7th September while our offices were closed, so it was processed on Monday 8th September. Large artificial grass orders are delivered via our own transport network rather than with a courier, as the rolls are too large and can easily be damaged in transit if sent through standard courier services. This does mean we occasionally group orders onto the next available delivery route.

When you contacted us on Friday 12th September, it was the 4th working day (weekends not included), and your order was successfully delivered on Monday 15th September — within the stated 3–5 working day timeframe.

That said, we do take on board your comments about our dispatch email. We understand it can appear misleading when the goods have not yet physically left our warehouse, and we are reviewing this process to improve clarity for customers.

We truly value your feedback and are sorry again for the inconvenience caused.

Kind Regards
Tuda Grass

Rated 5 out of 5 stars

So many to choose from

So many to choose from, made use of the samples. Very easy to order fast delivery, very pleased with the artificial grass it looks really nice. Delivery guy was lovely and very pleasant. Would definitely recommend.

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish comms and service


So original delivery was 7-9th.. then delivery changed to the 10th. I then cancelled as missed estimated delivery time, product then arrived 4 hours later (by which time I had collected another carpet instore locally!)
So original delivery was 7-9th.. then delivery changed to the 10th. I then cancelled as missed estimated delivery time, product then arrived 4 hours later (by which time I had collected another carpet instore locally!)

10 September 2025
Unprompted review
Tudagrass logo

Reply from Tudagrass

Hi Ian,

Many thanks for your feedback. Upon investigating your order on Amazon it states once the order was placed it was to be dispatched between 5th-8th September and delivery window is 8th September - 11th September. We have therefore delivered this within the specified timeframe on the 9th September.

I can see no details on Amazon showing the delivery should have been made between the 7th - 9th September, I believe this may have been showing possibly before our cut off period for the day. I will investigate this further to ensure there are no errors and this doesn't happen for future customers.

Apologies for any confusion / inconvenience caused,

Regards,
Tuda Grass

Rated 5 out of 5 stars

Beautiful

Laid on top of concrete slab 6 x 3.5m. Glued 20mm underlay to concrete and grass on top. Looks amazing but did have to rotate it so pile was facing the house for a greener appearance. Very life like for artificial grass. Easy to trim and lay and so far no evidence of shedding. Still to stretch and glue. Would recommend speaking to company on the phone to ensure adequate underlay and aquabond for your project. Very helpful

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Julie

Really pleased with the grey composite decking delivery was on time the staff Really helpful would highly recommend tudagrass

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing realistic quality

Really good company to deal with ordered three free samples, which I must say was substantial enough to make informed choice. Delivery was within 3 days and now laid looks amazing. Would definitely recommend this Company with no hesitation.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Was a little wary buying landscaping products online but was swayed by other reviews and took the plunge. The product is amazing and cannot fault the delivery service either. Phone call the night before to advise of delivery time (which was around 48 hours after placing the order) and really cheerful and helpful delivery guy turned up as promised with the product well packaged and eager to help. Would definitely recommend this fantastic local company.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

The entire Tudagrass experience was…

The entire Tudagrass experience was excellent. The samples we ordered arrived quickly, were good sized and helped make an informed choice. From ordering to delivery, Tudagrass were exceptional. The delivery driver called with an estimate time for delivery and was very prompt. Quality of the grass is exceptional and the grass brush is a perfect addition. A great company, highly recommended.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Found this company online and what a…

Found this company online and what a great find they were went to warehouse where a very helpful lady explained about the different grass and gave us samples to take home and compare. We settled on the California 38mm it looks fabulous and very realistic a great choice at a competitive price. Customer service and delivery was spot on . Very pleased would highly recommend

31 July 2025
Unprompted review

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