Tudagrass Reviews 

507
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and friendly staff who make the ordering process simple and efficient. Many reviewers noted the superb quality of the products, from artificial grass to composite cladding, often describing them as amazing and robust. Deliveries are frequently fast, with drivers often going the extra mile, providing helpful calls in advance and assisting with placement. However, some people were dissatisfied with aspects of the delivery service, citing a lack of communication regarding expected dates, leading to unexpected delays. A few customers also experienced issues with product accuracy, receiving items with incorrect colors, damaged sections, or missing components, and in some cases, ordered quantities did not match what was delivered.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting fast and prompt... See more

Product

People report positive experiences with product, often highlighting the excellent quality and realistic... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of artificial... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent and fantastic... See more

Order

Users describe positive interactions with order, highlighting an easy and smooth ordering process, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used as a water bar on a concrete floor behind some roller shutter doors. Screwed and sealed down, doing the job superbly, routed a 45° on two sides so vehicle tyres don't "grab" the batten as they pa... See more

Rated 5 out of 5 stars

Laid on top of concrete slab 6 x 3.5m. Glued 20mm underlay to concrete and grass on top. Looks amazing but did have to rotate it so pile was facing the house for a greener appearance. Very life like... See more

Rated 5 out of 5 stars

Found this company online and what a great find they were went to warehouse where a very helpful lady explained about the different grass and gave us samples to take home and compare. We settled on th... See more

Rated 5 out of 5 stars

Fantastic service from start to finish. Visited the showroom, plenty options, got great advice, paid, very good price/value. Arranged delivery, came as planned, driver phoned to say en route, help... See more


Company details

  1. Landscaping Supply Store
  2. Building Materials Store
  3. Carpet Store
  4. Garden Building Supplier

Written by the company

At Tuda, we are a family-owned business with a passion for transforming outdoor spaces. We have established ourselves as a leading provider of artificial grass, composite decking and cladding. Our team of experienced professionals is dedicated to helping homeowners, businesses, and contractors create beautiful, functional, and low-maintenance outdoor spaces. Whether you are looking for a lush lawn, a comfortable outdoor living area, or a durable and stylish cladding solution, we have the products and expertise to help you achieve your goals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

507 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(507)

180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great product and great service but !!

A great product and great service all fast , samples and my order came sooner than expected

On the bad side, when you place an order you get a voucher for free samples , on being the Craft Gin Club.
I got the samples having paid for delivery ( that's the catch)and later found that I had joined the Gin Club for £37 a month, difficult to cancel and could not stop the first delivery that I will need to send back at my expence. So beware of free offers !!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish.

Fantastic service from start to finish.
Visited the showroom, plenty options, got great advice, paid, very good price/value.
Arranged delivery, came as planned, driver phoned to say en route, helps me get the roll to an awkward place, top fella.
Grass superb quality.
Would highly recommend.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely chuffed…

It’s so difficult ordering grass online as the photos are always made to look perfect, and when it arrives that couldn’t be further from the truth! I was never t disappointed I brought 5 x4m roll of Antalya. I was very anxious cause it’s 30mm and thought it may be too thin. Absolutely best decision I could have made, it feels like you’re walking on a carpet, and delivery was only 3 working days. I’m over the moon ☺️

28 May 2026
Unprompted review
Rated 2 out of 5 stars

Sub par

Average quality. Only half the order delivered which was to the wrong house streets away. I had to phone to get my money. Maybe it was bring your kids to work day. Avoid.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

Ordering was simple, the communication excellent and Andy the delivery driver was brilliant, couldnt be more helpful and a credit to the company. What more can you expect want from a company
Decking is in excellent condition and wife is very happy with the outcome.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service from tudagrass

Great service from tudagrass. Couldn't source similar composite boards locally so had to go online and found similar colour boards. Delivered to the Highlands, Inverness. Professional service, Couldn't fault it.

15 May 2026
Unprompted review
Rated 1 out of 5 stars

The seller Tuda Grass maliciously delay delivery

I had my wife buy it on my behalf.
Order # : 026-6784454-8365113

The seller Tuda Grass maliciously cancelled my order at the last minute to avoid Amazon's late delivery penalty. I have found multiple recent reviews showing they are systematically lying to customers about 13th-16th May delivery dates to scam people. Please avoid this rogue seller.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Tuda grass five star company

Cannot recommend Tuda grass enough. Easy to order great communication throughout. Delivery driver was so polite and helpful and received phone call the day before to check delivery time was ok . Ordered Calafornia grass , fixing tape and glue. All were five star quality at a good price.
Thank you Tuda grass.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible experience order…

Absolutely terrible experience ordered last Monday was supposed to be next day delivery phoned Thursday and they said it’s been lost in transit (how can you loose a 6x4 meter of astroturf) they then said they will send another on express delivery again (next day delivery) now 5 days since it’s been “sent” and still no sign or any further forward of where my grass is, they have now said it’s going to take 5 days for a refund absolutely shambolic company and customer service avoid at all costs.update after asking me to remove my bad review Now after 2 weeks they have said the grass has arrived on Thursday and signed for I didn’t receive it or sign for it it then appears on Saturday left lying in my car park, won’t be using this company again.

13 May 2026
Unprompted review
Rated 1 out of 5 stars

avoid choose local one if posssible

I would not recommend this composite decking company at all. Their customer service was very disappointing. When I called about returning 7 items out of my order of 67, they could not even find the correct order details in their system. They also told me there is only a 30 - day return policy. This is not a chair or a small item that can be checked in one day - it is a full garden project that depends on builders and installation timelines.

I paid around £1,500 for the full order, but because of their return policy and delivery charges, I will only receive around £100 back after paying £35 delivery costs. This is very frustrating considering it was only a small part of the order being returned. Today is 30th day so she still is going to add 20% off. Avoid , avoid, avoid. Company is a joke.

I would strongly recommend finding a local supplier instead, where you can discuss everything properly before buying and avoid these kinds of issues.

14 April 2026
Unprompted review

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