I'm onto my 4th pair of swim shorts in 3 years. The shorts haven't worn out and I swim in them every day. They're like brand new and still fit well. However, the elasticity in the waste band breaks d... See more
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Review summary
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Updated 18th June Initially I had the same experience as other Brits who bought some shorts in May. They were held at UK customs for several weeks. I then had several days of circles between DHL, U... See more
Company replied
This is a follow up to my previous review. After posting my unfavorable review, I was contacted the next day and promised a full resolution, which was replacement of both suits. I have been back and... See more
Company replied
Ordered for GB deivery, so very sceptical considering many of the other GB reviews. However. Absolutely no problems with my order. Order placed on 5th July and arrived today 16th July. No delays and n... See more
Company replied
3.4
Average
132 reviews
Replied to 57% of negative reviews
Typically replies within 1 week
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Bravo Tucann
Bravo! Tucann the colors you see are no exaggeration. Perfect fit just like they were tailored! Don’t take my word for it just read the reviews! The 4 way stretch is awesome and comfortable. And the inner lining helps with the fit. Read the reviews!
10 April 2025
Unprompted review
Package came quickly and the shorts are…
Package came quickly and the shorts are even more comfortable than I thought they would be.
1 March 2025
Unprompted review
Excellent Quality shorts
Was a little bit dubious about buying after reading a few reviews. Bought two pairs of cammo shorts on Feb 23rd. uk customer, the shorts arrived today (feb28th) from america. Very good email communication throughout. FedEx was the courier.
Product is colourful, excellent quality in the materials and great design.
100% will be buying from this site in the near future. I like to wear clothes that are different from the norm, and these totally tick all the boxes.
28 February 2025
Unprompted review
Good for More Than Just Swimming
I ended up wearing these as regular shorts more than I expected. The fabric isn’t that shiny, cheap swim trunk material, so they look fine with a T-shirt. Wore them to grab lunch after the beach, and they didn’t feel out of place.
4 February 2025
The material is noticeably better than
The material is noticeably better than most swim trunks I’ve owned. It has a bit of stretch but doesn’t feel flimsy. Took them on a trip, and they held up great—quick drying too.
15 October 2024
Great Fit, No Adjusting Needed
The fit is spot on. I hate when swim trunks are either too baggy or too tight, but these sit perfectly. Stayed in place while swimming and didn’t get heavy in the water. I’ll probably get another pair.
30 January 2025
Surprised by How Comfortable These Are
Honestly didn’t expect much, but these trunks are actually super comfortable. The liner doesn’t ride up, and the material is soft but durable. Wore them all day at the beach and didn’t feel any irritation.
28 January 2025
The best swimming shorts I have ever…
The best swimming shorts I have ever worn - can’t recommend highly enough
25 February 2025
Unprompted review
Great shorts
Great shorts. Bought a couple of pairs before Bali and was cool to have some designs not seen everythere. would highly recommend. Would wear out to dinner as well as hitting the beach
26 November 2024
Unprompted review
10/10 would recommend
Fast shipping, and great product! I’ve gone and got myself 4 pairs of shorts from Tucann now and I love the fit and quality more than anything. Always get loads of compliments too. My first pair have held up pretty well after 2 years of use as well!!
14 February 2025
Unprompted review
Best on the market
The quality and style of their products is class. I bought the swimmers and the training shorts. They are true to size and fit well. They even come with compression inside lining.
25 February 2025
Unprompted review
Inconsistent sizing poor quality control
Decent quality but way too expensive for the poor sizing and horrible customer support. Ordered the Medium after requesting a sizing chart since the website did not work correctly in order to show it. Was told they were true to size per the chart. Medium in 5” was way too large due to elastic band. Exchanged for small. The small waist fit but they were way too short. Re bought a 7” length in small. This waist was identical to medium in 5”. No constancy in sizing. Wasted lots of time and $30 in restocking fees. Will not ever buy again.
Lastly. Terrible customer service. It’s like talking to a robot. Would not reccomend doing business with such a horrible company.
12 February 2025
Unprompted review
Reply from tucann.com
Thank you for sharing your feedback, and we’re truly sorry to hear about the sizing issues and frustration with our customer support. We take all reviews seriously, and your experience is certainly not what we aim to provide.
Our sizing is intended to be true to size based on the chart, which thousands of customers have used successfully. However, we recognise that inconsistencies can sometimes occur, and we're sorry that you experienced this. We’ll be looking into the 5" Black Medium, 5" Black Small and 7" size small we exchanged for you to ensure that we can address any potential sizing issues.
Regarding the restocking fee, we do charge a $10 restocking fee and a shipping fee this helps us cover handling costs, which is a standard practice for many companies. We also do fully cover shipping and retrun costs on all exchanges. We do understand how the situation became frustrating for you given the volume of exchanges.
As for your experience with customer support, we apologise if it felt impersonal. We aim to assist every customer efficiently and accurately. If there's anything we can do to make things right, please reach out.
Thank you for your honest feedback, and we appreciate you giving Tucann a try.
Horrible customer service
I ordered 2 pairs of shorts Nov 25 thinking they would arrive for Christmas. It's now Jan 2 and they're still not here. Ive contacted Tucann many times since realizing they wouldn't arrive for Christmas. At first when they said they were investigating it and putting a rush on it I thought that was great. Now that it's been so long I've given up on trying to get the package and I just want a refund. Every time I ask them for a refund they just keep saying the same thing. "We're taking this very seriously. We have an investigation underway." But they're not actually doing anything about it. I don't care about the lost package any more, I just want my $200 back. Absolutely terrible customer service.
25 November 2024
Unprompted review
Reply from tucann.com
Hey Cassie, just following up here you're order was delivered according to our system on January 6th! I do apologise for the delay on this order it seems the delay was due to a Labour Disruption in CA around the time of order. I'm glad they got to you in the end!
i am still waiting for my order
i am still waiting for my order
when i try to track my item and enter my info
it takes me back to a different page ive been to 2 post office in my area they cant track it.
it seems like a hack or something not right .
anyone else had this problem??????.
i thought this was an australian site but it gone to the usa ? can someone help me get my money back.
15 November 2024
Unprompted review
Reply from tucann.com
Hey Jane, sorry for the delay in reply here on trustpilot! Sorry for the difficulty you had in tracking, currently all our orders come from our international fulfilment centre based in the USA. It appears your order was made on Nov 15 and delivered on December 2nd, which is slightly longer than usual for our international delivery system however WA sometimes does take longer from the USA.
I trust all was well with the product!
Not a good reputation
They might have their trunk in very good quality and a lot of customer like it, but they are not honest to the discount code they provided and whatever they said $20 off to shared friend, this was disappointing!
10 November 2024
Unprompted review
Reply from tucann.com
Hey Jai! We are honest and clear in this promotion. As per the terms and conditions stated, the person you refer is required to make a purchase for you to be eligible to receive the $20.
"Invite your friends to experience the Tucann lifestyle! Share your $20 discount link, and earn $20 for every purchase they make."
As the person you referred hasn't purchased as yet, the reward has not yet been deployed to you.
Love the fit
Love the fit, quality and style! This is my go to swim trunk! Ended up buying 3 pairs!
1 October 2024
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