TT-Line Reviews 

Very nice experience as always. It is very comfortable to sleep the night in the ship's cabins, the bathrooms are nice and clean, and our little one always enjoys playing in the children's playroom during our crossings.

Travelled with my wife and 2 year old daughter. Got an email about some kind of person who would greet the children when boarding and have fun activities. There were no such thing. We got onboard going to our cabins but it was closed off. Staff walked pass us with empty wagons left the wagons and went away. Then they came took the empty wagons moved it abit and went away. 20 min after departure there is a message on speaker that the cabins are not available until 1 hour after departure and we have to leave the cabin 1 hour before arrival. Many people got upset because we paid for these cabins and can't use them for almost half the time. People got compensated with free breakfast. My wife went and complain because she speaks Polish but got no compensation and was treated rudely. German staff called my wife names in german beeing sure she wouldnt understand. Well, tough luck because my wife do speak german along with a few more languages. She told the man to stop insulting her and the man just went away totally ignoring her. I went there to talk to the staff but they didn't understand English or Swedish at all. At least that's what they wanted me to belive. I told them that no one should treat anyone the way they do and that we demanded our cabin we paid for. The staff were super rude. It was poorly cleaned everywhere and food sucked. We won't be coming back to this boat again it was a really unpleasant journey with a tired daughter that wanted to lie down in the expensive cabin we paid for so she could be comfortable. Instead our familly got treated badly and called names in German for being Polish. As a Swedish man I am disgusted by the way they treated us. I wish I could give 5 stars minus but it is not possible.

Everything closed by midnight.
Departure is as latest 23:30 and the only thing you really can do is to drink alcohole. No food.

I don't have problem with ferries or onboard service - all that is great quality. What lacks is some better work or sale strategy on the website. Last time I was booking my tickets, I was choosing from available in the menu offers for my travel(in this case Polenstvåan), just to at the last step get an info, that it is in fact NOT AVAILABLE option, for this period. That shouldn't be possible to choose, if it's not available in the chosen travel dates. I hope these bugs would be addressed, because it happens frequently 😔
Also - the way of using up Club Points to pay for the travel...by contacting someone by email... This is just nonsense, since it could be automated and available as payment method for booking or even part of payment.
Please don't get me wrong, I appreciate everyone's work, but there is field for improvement in this department 😊

I am very unpleased with TT line in general. First, on my journey from Trelleborg to Rostock, we were not allowed to lay anchor in Rostock and were taken to Travemunde instead. Customer service treated it as a delay and offered me spare change as compensation, not a full refund, which would be perfectly normal when you cannot deliver a service you have charged the customer for.

On my way back, I had booked the more expensive flex-ticket since I wanted to have the possibility to change the travel date. On sunday, when the customer service phone is closed, it was impossible to change the travel date online due to a "technical" error - it read: "requested vehicle not available" whenever I tried to edit the booking. This particular crossing cost the same as the original journey and would not have implied any extra costs for me but was impossible to book due to the techincal error. And guess what, on monday, the price had gone up, the change would now cost 50 € instead of 0€ , and the technical error had dissappeard! When I called customer service they just said pay up and file a complaint. Terribly dissapointed.

I spent an hour on booking from my iPad. Very bad user experience. I hope the travel will be better.

We tock the family package and there was no food in THE cafeteria for children. A drink and a bear costs THE same as wather Ore a Coke. Nothing fun for children, just a small play room. THE buffé opened att 14.30 and THE farry ended att 16.00. The reception was opened just a few hours. Small things could have done this 7 ours som much mor confortable. Our cabin was ok.

Everything was much better this time. Specially Customer service answer time and the ferry travel and arrival time was as planned.
Only what wasn't so well was the behaviour of the receptionist in the ferry; she had mean behavior, but I don't want to decreases stars

TT line is the best ferry price compared with their other 2 competitors in this market.

Good ferries, comfortable

Thank you

The ferry (Robin Hood) didn't depart/arrive on time. Expensive trip about 2400 SEK with cabin. The onboarding was a mess like it was the first time they had to do it, confusing instructions all the time and no systematic. 1-2 hours waiting outside and no information, people getting out of their cars trying to figure out why nothing happened. The ferry was quite worn out, not very clean and the drain in the cabin smelled. The shared invironment was not very inspiring. The food was bad and pricy.

Late departure from travemunde, bad info at the dock. All in all, wont take this route anymore.

I have booked and got a discount code and filled all information with a car but unfortunately when I arrived to the gate they told me you didn't book the car!! So 1 way trip costed me 2450 sek + Car 850 sek. I believe it wasn't a good online trick to make me pay 3300 sek for one trip!! Very expensive!!! Please I want to Complain about it.

No personel in the reception during the whole trip Rostok -Trelleborg. Poor quality on internet, no ATM machine ombord, only an old money exchange machine that did not work. Therestaurant had a big sloppy written sign "Cash only" taped on their cashiers glass window. They did not accept Swedish krona nor American dollar, did not accept creditcards, only cash and only euro. We were starving and thirsty the whole trip. The personel brushed us off when we asked for water and pointed to the bottles.

The food was a disgrace, I can’t believe that they serve the buffet and call it food!!

Changes times one the boats without telling the passengers...

Worst experience ever! They locked us in the ferry and delayed departure with 24 hours without any information about anything and we could not leave the ferry! Avoid this horrible company if you like freedome and information!