The product had a lot of good reviews. After ordering the company kept in touch. The only negative was the hard sell after ordering; on the website a barrage of requests to order more of the same item... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My credit card canceled the purchase, I deleted my information, and yet the sale was still completed. That is suspicious. I had hoped to cancel the transaction.
Company replied
Purchsed as alternative to the usual treatments that dont seem to really work. Only time will tell if effective. Was easy to order, and shipping was fairly quick.
Company replied
Easy to use product, small improvement in nails. Huge problems ordering and ended up with extra items, contacted customer services told unable to change order even though I placed it online 20 minutes... See more
Company replied
3.6
Average
3K reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is a scam
This company is a scam. I went through the process of ordering the 3 pens for £8.99 and 3 pens for free. Put my details in but didn't press confirm purchase. I closed the website down because I read the bad reviews and found out they took nearly £60 out of my bank so not getting 3 free anyway like advertised. False publicity and taking money without my authorisation.
28 May 2026
Unprompted review
Reply from TryOrivelle
Dear Mark,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.
Unfortunately, we were unable to locate your order using the details provided in your review. To help us assist you as quickly as possible, we have requested additional information through Trustpilot. When you have a moment, please complete the requested details so our team can look into this for you right away.
Alternatively, you can contact us directly at customercare@tryorivelle.com with your order ID and any additional information that may help us locate your order. Our team will be happy to assist and work toward resolving your concerns.
Warm regards,
Orivelle Team
This treatment is absolutely rubbish
This treatment is absolutely rubbish. Avoid. Followed instructions, no difference whatsoever.
Don't waste your money.
1 October 2025
Unprompted review
Reply from TryOrivelle
Hello Gerard,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not been as expected.
Our support team has already reached out via email and is keen to help resolve the issue for you. Please take a moment to check your inbox, including your spam or junk folder, for our message. We hope to work with you to find a satisfactory solution as quickly as possible.
If you cannot locate the email, please contact us directly at customercare@tryorivelle.com, and our team will ensure your concerns are handled right away.
Warm regards,
Orivelle Team
Found the website very informative and…
Found the website very informative and great value for money. Overall very happy
21 May 2026
Unprompted review
Reply from TryOrivelle
Hello Daniel,
Thank you for taking the time to share your experience. We truly appreciate your kind feedback.
We're delighted to hear that you found our website informative and that you feel you received great value. Creating a helpful and positive experience for our customers is very important to us, so it's wonderful to know that you are overall very happy with your experience.
If you have any questions or additional feedback in the future, please don't hesitate to reach out to our support team at customercare@tryorivelle.com. We’ll be glad to assist you.
Warm regards,
Orivelle Team
Came up in my feed
Came up in my feed. Am interested in a dealing with my toenail fungus and decided to give this a try.
26 May 2026
Unprompted review
Reply from TryOrivelle
Hello Helmere,
Thank you for giving Orivelle a try and for taking the time to share your feedback with us. We’re so glad you decided to explore our product as part of your nail care routine.
Our team is committed to creating a simple, natural approach that supports the appearance of healthier-looking nails while being easy to incorporate into everyday self-care. We truly appreciate your support and hope you have a positive experience along the way.
If you ever have any questions or additional feedback, please don’t hesitate to contact our support team at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
It was easy to place the order
21 May 2026
Unprompted review
Reply from TryOrivelle
Hello Mike,
Thank you so much for your kind feedback! We’re delighted to hear that placing your order was quick and easy.
We truly appreciate your support and are so happy you had a smooth experience with us. If you ever have any questions or additional feedback, please feel free to reach out to our support team at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
Website eas easy to use
15 May 2026
Unprompted review
Reply from TryOrivelle
Hello Michele,
Thank you so much for your kind feedback! We’re delighted to hear that you found our website easy to use.
We truly appreciate your support and are happy that your experience with us has been smooth and straightforward. If you ever have any questions or additional feedback, please feel free to contact our support team at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
Everything was so straightforward,I was…
Everything was so straightforward,I was aware when my product would arrive and could follow it,I have just started using it and so far very happy!
27 May 2026
Unprompted review
Reply from TryOrivelle
Hello Mrs Jenkinson,
Thank you so much for your wonderful feedback! We’re delighted to hear that the entire process felt straightforward and that you appreciated being able to track your order and stay updated on its arrival.
We’re also so happy to know that you’ve started using the product and are feeling positive about your experience so far. Your support truly means a lot to us.
If you ever have any questions or additional feedback, please don’t hesitate to contact our support team at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
The processing and extra products…
The processing and extra products offering
27 May 2026
Unprompted review
Reply from TryOrivelle
Hello RWoolley,
Thank you so much for your feedback! We’re glad to hear that you were pleased with the ordering process and the additional product offerings available.
We truly appreciate your support and are happy that your experience with Orivelle has been a positive one. If you ever have any questions or additional feedback, please feel free to contact our support team at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
Reply from TryOrivelle
Hello Marian,
Thank you so much for your kind feedback! We’re delighted to hear that you liked what you saw on our website.
Our team works hard to create a clear, welcoming, and informative experience, so it truly means a lot to receive your support. If you ever have any questions or additional feedback, please feel free to contact our support team at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
***** BEWARE OF MULTIPLE ATTEMPTS TO TAKE PAYMENTS **
Tried to take over £100 in 2 transactions . Checkout process and flow is a mine field on the website with poor 'skip' and 'proceed' elements that are hardly noticeable amongst the continuous add ons they try and sell you. I have blocked card payments from them and have immediately requested my order to be cancelled and refunded .. From reading some of these reviews I dont hold out any hope of my order being cancelled as requested (done within minutes). After placing the order there was a highlighted element that told me my order would be delayed . If that is the case then they have plenty of time to cancel it before despatch .. If these are actually reading these comments then I am happy to alter my response but as I said I don't hold out any hope
27 May 2026
Unprompted review
Reply from TryOrivelle
Hello Martin,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience hasn’t been as expected.
Our support team has already sent you an email in hopes of resolving the issue as quickly as possible. Kindly check your inbox (and spam/junk folder just in case) for our message. If you haven’t received it, please feel free to contact us directly at customercare@tryorivelle.com so we can assist you right away.
We truly appreciate your patience and look forward to helping improve your experience.
Warm regards,
Orivelle Team
My order was dealt with quickly and my…
My order was dealt with quickly and my queries were answered within 24 hours very efficiently. I am looking forward to receiving my order soon.
27 May 2026
Unprompted review
Reply from TryOrivelle
Hello K C,
Thank you so much for your kind feedback! We’re delighted to hear that your order was handled quickly and that our team was able to answer your questions efficiently.
We truly appreciate your support and are excited for you to receive your order soon. If you have any additional questions or feedback along the way, please don’t hesitate to reach out to our support team at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
I placed an order this morning and the…
I placed an order this morning and the payment taken was more than it said and then they tried to take two further payments of a higher amount but my bank stopped then and contacted me and now they have cancelled my card and I'm awaiting a new seemed very suspicious
27 May 2026
Unprompted review
Reply from TryOrivelle
Hello Mr Lee,
We're sorry to hear about your experience, and we appreciate you bringing this to our attention. Unfortunately, we were unable to locate your order using the details provided in your review.
To help us assist you as quickly as possible, we’ve requested a few additional details through Trustpilot. Please fill those out so our support team can look into this for you right away. You may also contact us directly at customercare@tryorivelle.com with your order ID or any additional information related to your purchase.
We’re here to help and would love the opportunity to make things right for you.
Warm regards,
Orivelle Team
Easily understandable process
Easily understandable process, great value. Always professional information and email responses. Thank you!!
26 May 2026
Unprompted review
Reply from TryOrivelle
Hello Jamie,
Thank you so much for your wonderful feedback! We’re delighted to hear that you found the process easy to understand and that you felt supported by our professional customer service and email communication.
Your kind words truly mean a lot to our team, and we greatly appreciate your support. If you ever have any additional questions or feedback, please don’t hesitate to contact us at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
Straightforward webpage
Straightforward webpage. Clear and explanatory about product
26 May 2026
Unprompted review
Reply from TryOrivelle
Hello Amir,
Thank you so much for your kind feedback! We’re thrilled to hear that you found our website straightforward and the product information clear and helpful.
We truly appreciate your support and are happy to know your experience with us has been a positive one. If you ever have any questions or additional feedback, please feel free to contact our support team at customercare@tryorivelle.com — we’ll always be glad to assist you.
Warm regards,
Orivelle Team
I also think this company is good at scams
I also think this company is good at scamming. Took money for more than 3 times that ordered. Immediate email ,too late already dispatched! Took many emails to get an address to return the unwanted items at my cost! 15 th April I started this communication with this company, I am still waiting for the return of my money. 1 minute to remove it from your account !How long to get it back.? I wouldn’t recommend any dealings with this company.18 emails with this company always the same reply from them”they will deal with it” it is 5 weeks since I cancelled the order! I have a reply to Trust pilot telling me to contact customer services! I have done that in numerous occasions and had th3 same ineffectual reply. Beware of this company once they have more of your money than you anticipated they don’t want to give it back!
Yet again I have received another email with totally irrelevant information my 20th from this company. All I require is my £90 returned .
15 April 2026
Unprompted review
Reply from TryOrivelle
Hello Mrs P M,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not been as expected.
Our support team has already reached out via email and is keen to help resolve the issue for you. Please take a moment to check your inbox, including your spam or junk folder, for our message. We hope to work with you to find a satisfactory solution as quickly as possible.
If you cannot locate the email, please contact us directly at customercare@tryorivelle.com, and our team will ensure your concerns are handled right away.
Warm regards,
Orivelle Team
I have been fighting toe nail fungus…
I have been fighting toe nail fungus for years. I have finally found the produet that will clear it up and very reasonly priced. Thank you all for this great product. God bless you all.
25 May 2026
Unprompted review
Reply from TryOrivelle
Hello Richard,
Thank you so much for your heartfelt feedback and kind words. We’re truly grateful that you chose to give Orivelle a try and are so happy to hear that you’ve had a positive experience with the product.
Our team is dedicated to creating a natural, easy-to-use solution that supports the appearance of healthier-looking nails while remaining accessible and thoughtfully made. Your support and encouragement truly mean a lot to us.
If you ever have any questions or additional feedback, please don’t hesitate to contact our support team at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
Reply from TryOrivelle
Hello Marianne,
Thank you so much for your kind feedback! We’re delighted to hear that you found the experience easy and straightforward.
We truly appreciate your support and are happy that your experience with Orivelle has been a positive one. If you ever have any questions or additional feedback, please feel free to contact our support team at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
DO NOT BUY FROM THIS COMPANY!
I am editing my review in response to the company's reply. I haven't got an order number because luckily my credit card company flagged the transaction as fraudulent and blocked my card. My review was not of the pen itself (as I said - I have no idea if it works or not), but of the dishonest means by which the company attempt to make people spend more than they intended. It is not difficult to find other reviewers who have had the same experience or similar!
I would give no stars if I could! I have no idea if the pen actually works or not, but believe all the negative reviews about the company - they trick people into paying much more than they had intended, by not showing a total before you confirm your order. So I had selected the box for 3x the pen, which should have come to £31.95, but by the time I got to confirming the order, the selected box had changed to 6x, and a much higher total. They hope you won't notice. Luckily my credit card company flagged the transactions as suspicious and blocked my card. I was annoyed at the time, but now so pleased they did! DO NOT BUY FROM THIS COMPANY!
27 May 2026
Unprompted review
Reply from TryOrivelle
Hello Anne,
We’re sorry to hear about your experience, and we’d really like the opportunity to look into this for you. Unfortunately, we were unable to locate your order using the details provided in your review.
To help us assist you as quickly as possible, we’ve requested a few more details through Trustpilot. When you have a moment, please fill out the requested information so our team can review your case right away.
You’re also welcome to contact us directly at customercare@tryorivelle.com with your order ID or any additional details related to your purchase, and we’ll be glad to assist further.
Warm regards,
Orivelle Team
Purchsed as alternative to the usual…
Purchsed as alternative to the usual treatments that dont seem to really work. Only time will tell if effective. Was easy to order, and shipping was fairly quick.
27 May 2026
Unprompted review
Reply from TryOrivelle
Hello Chris,
Thank you for taking the time to share your experience with us. We’re glad to hear that the ordering process was easy and that your shipment arrived fairly quickly.
We understand that trying something new can take patience, and we truly appreciate you giving Orivelle a chance as part of your self-care routine. Many customers enjoy the simplicity of our natural approach and the consistency of use over time.
If you ever have any questions or additional feedback, please don’t hesitate to contact our support team at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
Easy purchace good reviews
27 May 2026
Unprompted review
Reply from TryOrivelle
Hello David,
Thank you so much for your kind feedback! We’re delighted to hear that you found the purchase process easy and that the reviews helped you feel confident in giving Orivelle a try.
We truly appreciate your support and are happy to have you as part of the Orivelle community. If you ever have any questions or additional feedback, please feel free to contact our support team at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
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