The product had a lot of good reviews. After ordering the company kept in touch. The only negative was the hard sell after ordering; on the website a barrage of requests to order more of the same item... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My credit card canceled the purchase, I deleted my information, and yet the sale was still completed. That is suspicious. I had hoped to cancel the transaction.
Company replied
Purchsed as alternative to the usual treatments that dont seem to really work. Only time will tell if effective. Was easy to order, and shipping was fairly quick.
Company replied
Easy to use product, small improvement in nails. Huge problems ordering and ended up with extra items, contacted customer services told unable to change order even though I placed it online 20 minutes... See more
Company replied
3.6
Average
3K reviews
Replied to 91% of negative reviews
Typically replies within 48 hours
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just as I expected
30 May 2026
Unprompted review
Reply from TryOrivelle
Hello Willis,
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We're delighted to hear that your experience was just as you expected. Providing a straightforward and positive experience for our customers is very important to us, and it's wonderful to know that we met your expectations.
If you have any questions or additional feedback in the future, please don't hesitate to reach out to our support team at customercare@tryorivelle.com. We’ll be happy to assist you.
Warm regards,
Orivelle Team
Hopefully this product will work as…
Hopefully this product will work as well as advertised. Tried something similar and it did nothing. Orivelle staff was very pleasant and professional to work with in this process.
30 May 2026
Unprompted review
Reply from TryOrivelle
Hello Rick,
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We're grateful that you've chosen to give Orivelle a try. We understand that it can be disappointing when previous products haven't met your expectations, and we appreciate the opportunity to be part of your nail care journey. It's wonderful to hear that our team has provided a pleasant and professional experience throughout the process.
We hope you enjoy using Orivelle, and we look forward to hearing about your experience over time. If you have any questions or additional feedback, please don't hesitate to contact our support team at customercare@tryorivelle.com. We’ll be happy to assist you.
Warm regards,
Orivelle Team
Repeated Billing Attempts After Confirmed Cancellation
My experience with Orivelle has been extremely disappointing, not because of the product itself, but because of the company's subscription and billing practices.
I purchased a nail care product in March 2026 and later discovered that my purchase had been set up as a recurring subscription. When I attempted to manage the subscription through the company's self-service portal, I received a message indicating that there was no active subscription associated with my account.
Concerned about future billing, I contacted customer support and explicitly requested cancellation. On 10 May 2026, I received written confirmation from Orivelle that my subscription had been cancelled effective immediately and that no further recurring charges or shipments would occur.
Despite this assurance, my bank subsequently notified me of another attempted charge. I contacted Orivelle again and received a second written confirmation on 16 May 2026 stating that all subscriptions had been deactivated, future billing had been stopped, and billing authority had been removed.
Unfortunately, the issue did not end there. After receiving two separate written confirmations that no further charges would occur, my bank notified me of yet another attempted charge of USD 25.07. This was the third billing attempt after I had requested cancellation.
What concerns me most is not the amount involved, but the repeated failure of the company's systems to honour cancellation requests and their own written assurances. Consumers should not have to repeatedly monitor their accounts or contact their bank after receiving confirmation that a subscription has been cancelled.
To be fair, customer support representatives were polite and responded promptly. However, the underlying billing process appears unreliable, and the repeated charge attempts significantly undermined my confidence in the company.
Based on my experience, I would strongly recommend that anyone purchasing from Orivelle carefully review the subscription terms, closely monitor their bank statements, and retain copies of all cancellation correspondence.
I hope the company addresses these issues and improves its subscription management and billing controls to prevent similar experiences for other customers.
18 March 2026
Unprompted review
Reply from TryOrivelle
Hello Michelle,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.
Our support team has sent you an email and is eager to help resolve the issue as quickly as possible. Please take a moment to check your inbox (and spam or junk folder, just in case) for our message and reply with any requested information so we can assist you further.
If you haven't received the email, please feel free to contact us directly at customercare@tryorivelle.com, and we'll make sure your concerns are addressed right away.
Warm regards,
Orivelle Team
i was sent 3+3 extra pens i didnt order…
i was sent 3+3 extra pens i didnt order but still received. i sent them back for a refund and responded to the instructions to send them back . i even ended up tracking my return which they said they couldnt find.i am still waiting to resolve this issue so buyer beware what you order and receive .i am so fed up replying to the emails they send especially the ones about feedback. if i could tick a zero box iwould,
23 May 2026
Unprompted review
Reply from TryOrivelle
Hello Ann,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience wasn't as expected.
Unfortunately, we were unable to locate an order using the details provided in your review. To help us look into this for you and provide assistance as quickly as possible, we have requested additional information through Trustpilot. When you have a moment, please complete the requested details so our team can assist you directly.
Alternatively, you can reach out to us at customercare@tryorivelle.com with your order ID and any additional information related to your purchase. Our team will be happy to investigate and work toward a resolution for you as soon as possible.
Warm regards,
Orivelle Team
Easy to order and fairly quick…
Easy to order and fairly quick international delivery. communications were good. Only time will tell if product works for me
26 May 2026
Unprompted review
Reply from TryOrivelle
Hello Customer P,
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We're delighted to hear that you found the ordering process easy, the international delivery reasonably quick, and our communication helpful throughout your experience. Providing a smooth and supportive customer journey is very important to us, and we're pleased that this was reflected in your experience.
We appreciate you giving Orivelle a try and look forward to hearing your thoughts as you continue using the product. If you have any questions or additional feedback along the way, please don't hesitate to contact our support team at customercare@tryorivelle.com. We’ll be happy to assist you.
Warm regards,
Orivelle Team
Reply from TryOrivelle
Hello David,
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We're delighted to hear that you found value in Orivelle and felt confident in choosing us. Building trust through quality products, fair pricing, and a positive customer experience is at the heart of what we do, so your kind words mean a great deal to our team.
If you have any questions or additional feedback, please don't hesitate to contact our support team at customercare@tryorivelle.com. We’ll be happy to assist you.
Warm regards,
Orivelle Team
Clear explanation of product and resuls expected.
Clear explanation of product and results expected. Easy to order.
25 May 2026
Unprompted review
Reply from TryOrivelle
Hello Thomas,
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We're delighted to hear that you found the product information clear and helpful, and that the ordering process was easy to navigate. Our goal is to provide customers with straightforward information and a smooth purchasing experience, so it's wonderful to know that this stood out to you.
If you have any questions or additional feedback, please don't hesitate to contact our support team at customercare@tryorivelle.com. We’ll be happy to assist you.
Warm regards,
Orivelle Team
Looking forward to getting started.
Looking forward to getting started with their product.
27 May 2026
Unprompted review
Reply from TryOrivelle
Hello Gary,
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We're delighted to hear that you're looking forward to getting started with Orivelle. We’re grateful for the opportunity to be part of your nail care journey and hope you enjoy incorporating the product into your daily routine.
If you have any questions or would like to share your experience as you begin using Orivelle, please don't hesitate to contact our support team at customercare@tryorivelle.com. We’ll be happy to assist you.
Warm regards,
Orivelle Team
They responded to one of my concerns…
They responded to one of my concerns and I believe they have corrected it.
6 May 2026
Unprompted review
Reply from TryOrivelle
Hello Charles,
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We're pleased to hear that your concern was addressed and that you feel a resolution was reached. Providing attentive customer care and listening to our customers' feedback are very important to us, and we're grateful for the opportunity to assist you.
If you have any further questions, concerns, or feedback, please don't hesitate to contact our support team at customercare@tryorivelle.com. We’ll be happy to help.
Warm regards,
Orivelle Team
I wanted to try the product as it was…
I wanted to try the product as it was discounted. I didn’t realise it was a subscription and was charged. I’m hoping to get a refund on the extra which I paid. I have kept the order as I have to give it a go, but not the subscription.
22 May 2026
Unprompted review
Reply from TryOrivelle
Hello Jilly,
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We're glad you decided to give Orivelle a try and appreciate you bringing your concerns to our attention. We understand that subscription terms can sometimes be overlooked, and we want every customer to feel confident and informed about their purchase.
Our customer care team is always happy to help with any questions regarding orders or subscriptions. If you need any assistance or would like us to review your account, please don't hesitate to reach out to us at customercare@tryorivelle.com, and we'll be glad to assist you.
Thank you again for your feedback, and we hope you enjoy using Orivelle as part of your nail care routine.
Warm regards,
Orivelle Team
Products not ordered added and changed for
I can’t commment on the product but I ordered pens, was offered additional ones while trying to complete the transaction, definitely didn’t request them and was charged for them. When I received order confirmation and immediately queried was told it was despatched and couldn’t be stopped! Also they confirmed I had signed up to a monthly subscription and that wasn’t made clear at all. After several emails they confirmed that’s now cancelled. Very disappointing service overall though! Hopefully will see decent results with the product as have extra I didn’t want!
28 May 2026
Unprompted review
Reply from TryOrivelle
Hello Sarah,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience wasn't as expected.
Unfortunately, we were unable to locate an order using the details provided in your review. To help us look into this for you and provide assistance as quickly as possible, we have requested additional information through Trustpilot. When you have a moment, please complete the requested details so our team can assist you directly.
Alternatively, you can reach out to us at customercare@tryorivelle.com with your order ID and any additional information related to your purchase. Our team will be happy to investigate and work toward a resolution for you as soon as possible.
Warm regards,
Orivelle Team
Excellent Customer Service
This company has excellent Customer Service. I had a query about my purchase and Orivelle's CS team replied very swiftly and respectfully.
28 May 2026
Unprompted review
Reply from TryOrivelle
Hello Mrs Chris,
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We're delighted to hear that you had a positive experience with our customer service team. Providing prompt, respectful, and helpful support is very important to us, and it's wonderful to know that our team was able to assist you quickly with your query.
If you have any further questions or additional feedback, please don't hesitate to contact our support team at customercare@tryorivelle.com. We’ll be happy to assist you.
Warm regards,
Orivelle Team
Reply from TryOrivelle
Hello James,
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We're delighted to hear that you found the process fast and straightforward. Providing a simple, seamless experience for our customers is very important to us, and we're pleased that this was reflected in your experience.
If you have any questions or additional feedback in the future, please don't hesitate to contact our support team at customercare@tryorivelle.com. We’ll be happy to assist you.
Warm regards,
Orivelle Team
Product doesn't work
Hi
I will start with the positives the pen is easy to use and shipping of the products was good but that's as far as the positives go
So I've been using the pen for around 4 weeks now 2-3 times a day absolutely no change to the appearance of my nails if I'm honest I was a fool to think it would actually work this company give you 100% guarantee if this product actually worked doctors would prescribe it people don't fall for it when they say stock is low for these pens but we have 70% off if you buy it today let's be honest if we all sold a product that has a 100% guarantee to work we could charge what we wanted not knock 70% off so people you have been warned don't part with your money
30 May 2026
Unprompted review
Reply from TryOrivelle
Hello Mark,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience wasn't as expected.
Unfortunately, we were unable to locate an order using the details provided in your review. To help us look into this for you and provide assistance as quickly as possible, we have requested additional information through Trustpilot. When you have a moment, please complete the requested details so our team can assist you directly.
Alternatively, you can reach out to us at customercare@tryorivelle.com with your order ID and any additional information related to your purchase. Our team will be happy to investigate and work toward a resolution for you as soon as possible.
Warm regards,
Alora, Orivelle Team
n2:
Dear Customer,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.
Our support team has sent you an email and is eager to help resolve the issue as quickly as possible. Please take a moment to check your inbox (and spam or junk folder, just in case) for our message and reply with any requested information so we can assist you further.
If you haven't received the email, please feel free to contact us directly at customercare@tryorivelle.com, and we'll make sure your concerns are addressed right away.
Warm regards,
Orivelle Team
It didn’t arrive yet
It didn’t arrive yet, but I can see everyone is buying, so I ordered and I am quite confident
29 May 2026
Unprompted review
Reply from TryOrivelle
Hello Ksenija,
Dear Customer,
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We're delighted that you chose to give Orivelle a try and appreciate the confidence you've placed in us. We understand that you're still waiting for your order to arrive, and we're grateful for your patience in the meantime.
We hope you enjoy your experience once your order arrives. If you have any questions or would like assistance at any point, please don't hesitate to contact our support team at customercare@tryorivelle.com. We’ll be happy to help.
Warm regards,
Orivelle Team
Its a scam!
Its a scam! First, they lure you in with a special offer: 3 items for €9.90. But if you don't order any other products at the bottom of the page, the price suddenly jumps to €59.94. I canceled immediately, but the goods were still delivered despite my multiple cancellations and explanations that I couldn't accept delivery. I was then charged twice, and the email correspondence seems to be handled by an AI, which is clearly not very intelligent. They stall and delay, only to then inform me that I have to return the goods within 30 days. My requests for a refund have gone unanswered. I strongly advise against doing business with this company.
2 May 2026
Unprompted review
Reply from TryOrivelle
Hello ER,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience wasn't as expected.
Unfortunately, we were unable to locate an order using the details provided in your review. To help us look into this for you and provide assistance as quickly as possible, we have requested additional information through Trustpilot. When you have a moment, please complete the requested details so our team can assist you directly.
Alternatively, you can reach out to us at customercare@tryorivelle.com with your order ID and any additional information related to your purchase. Our team will be happy to investigate and work toward a resolution for you as soon as possible.
Warm regards,
Orivelle Team
The product was exactly as shown
The product was exactly as shown. And worked fast. I can go in to summer with renewed confidence to where my thongs!
30 May 2026
Unprompted review
Reply from TryOrivelle
Hello Craig,
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We're delighted to hear that the product met your expectations and that you're feeling more confident as you head into the summer season. Helping our customers feel good about their nail care routine is at the heart of what we do, and we're grateful to be part of your journey.
If you have any questions or additional feedback in the future, please don't hesitate to contact our support team at customercare@tryorivelle.com. We’ll be happy to assist you.
Warm regards,
Orivelle Team
Hopefully product will improve my nails…
Hopefully product will improve my nails will let you know
29 May 2026
Unprompted review
Reply from TryOrivelle
Hello Mr Roger,
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We're delighted that you've chosen to give Orivelle a try. We hope you enjoy incorporating it into your nail care routine, and we look forward to hearing about your experience as you continue using the product. Consistent use is an important part of any self-care routine, and many customers enjoy tracking their progress along the way.
If you have any questions or would like to share additional feedback in the future, please don't hesitate to contact our support team at customercare@tryorivelle.com. We’ll be happy to assist you.
Warm regards,
Orivelle Team
The product was presented in an…
The product was presented in an informative way.
30 May 2026
Unprompted review
Reply from TryOrivelle
Hello Dianne,
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We're delighted to hear that you found the product information informative and helpful. We believe that providing clear and easy-to-understand information is an important part of helping customers feel confident in their purchasing decisions.
If you have any questions or additional feedback in the future, please don't hesitate to contact our support team at customercare@tryorivelle.com. We’ll be happy to assist you.
Warm regards,
Orivelle Team
Speedy Results
Clear and concise description on how product works. Speed in which improvement happens was impressive.
29 May 2026
Unprompted review
Reply from TryOrivelle
Hello Sharon,
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We're delighted to hear that you found the product information clear, concise, and easy to understand. Our goal is to provide straightforward guidance and a simple, user-friendly experience so customers can feel confident throughout their nail care journey.
If you have any questions or additional feedback, please don't hesitate to contact our support team at customercare@tryorivelle.com. We’ll be happy to assist you.
Warm regards,
Orivelle Team
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