when i first started this journey they were brilliant and although i dont do the shakes etc full time now, i can still use the app and still get my sachets straight away when ordered
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After signing up with Habitual due to price increases, I thought I’ll give them ago. I’ve had great communication from the team at Habitual after my parcel never arrived due to Royal Mail. Rebecca hel... See more
Company replied
The shakes, soups and porridge are so easy to make, taste delicious and are full of nutrition. The Habitual team couldn't be more helpful! IIf you have a problem and reach out to them they respond imm... See more
Company replied
I cannot praise them enough, so professional, on time and the whole Habitual experience helps you learn and adjust life, it’s not just losing weight it’s changing habits. Rebecca has been a great he... See more
Company replied
Company details
About Habitual
Written by the company
Type 2 diabetes reversal and prevention programmes that combine behaviour change with nutritional treatment.
How does Habitual work?
1. Select a plan. Just visit our website and take a read of our plans to find the one for you.
2. Complete your assessment. To get setup you’ll need to complete a quick 5 minute assessment to check our programme is right and safe for you.
3.Start your health journey. Once your order arrives you’ll be on your way to completing your health journey
What do I get from Habitual?
At Habitual, we understand the importance of a comprehensive approach to health and weight management. That's why we offer a range of plans tailored to meet your needs.
Our TDR (Total Diet Replacement) plans provide delicious and nutritious meals that not only help with weight loss but also support blood sugar control. Alongside this, we have medication programmes that include GLP-1s, which have shown promising results in managing weight loss.
How is Habitual different?
What really makes us different, is that by choosing any of our programmes, you will not only receive the necessary support from our dedicated Patient Support team but also have the opportunity to join our wonderful community.
The Habitual community is comprised of people who are on their own health journeys, allowing you to connect, share experiences, and learn from others who are working towards a similar goal.
We’re all about being with you for your journey, so we don’t just deliver your order and leave everything up to you, we’re always here to help.
Don't wait any longer to take control of your health. Join us at Habitual and embark on a journey towards better health and improved well-being.
Contact info
25 Eccleston Pl, London, SW1W 9NF, London, United Kingdom
- hello@tryhabitual.com
- tryhabitual.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product made it easy to keep to the…
The product made it easy to keep to the diet plan
11 September 2024
Reply from Habitual
Hi Jacqueline,
Thank you for taking the time to write this review. We appreciate your feedback. 😊
Best,
The Habitual Team
The product was great
The product was great. Delivery was time was prompt. But limited in the choice due to being out of stock in certain preferred flavours.
10 September 2024
Reply from Habitual
Hi Greg,
We're really glad to hear you enjoyed the product and that delivery was prompt.
We did want to let you know that all our flavours are currently in stock and have been for the past few weeks. So we'd love for you to check back and see the full range now available!
If you're happy with the updated selection, we’d really appreciate it if you could consider updating your review to reflect that. Your feedback helps others and means a lot to us.
Best,
The Habitual Team
It completely transformed me
It completely transformed me. It was difficult at first but the level of support was brilliant. The app is very helpful and informative and always at hand.
12 September 2024
Reply from Habitual
Hi John,
Thank you for sharing your experience! We're so happy to hear that the journey has been transformational for you. It’s completely normal for things to feel challenging at first, and we’re proud to have been there to support you along the way.
It’s also great to know the app has been a helpful tool for you—our goal is to make sure you always feel supported and informed.
Keep up the amazing work, and please reach out if there’s anything else we can do to help!
Best,
The Habitual Team
Great app to track your weifhr and…
Great app to track your weifhr and habit. They will remind you about taking the injection. The coin system can be pretty rewarding.
29 August 2025
Reply from Habitual
Hi Jessica,
Thank you for taking the time to write this review. We’re so glad to hear you're enjoying our app and services. Keep up the amazing work!
Best,
The Habitual Team
Great online lessons to help you…
Great online lessons to help you succeed and give you knowledge
Track your weight online
27 August 2025
Reply from Habitual
Hi Moira,
Thank you for taking the time to write this review. We’re glad to hear you’re enjoying our lessons and tracking your daily habit in the app. Keep up the amazing work!
Best,
The Habitual Team
very expensive place to buy and…
very expensive place to buy and terrible customer service
6 September 2025
Unprompted review
Reply from Habitual
Hi Pauline,
We’re sorry to hear that you didn’t feel the experience matched your expectations. Our meals are priced at £2.50 each, which is actually more affordable than many similar options you’ll find in supermarkets. We also believe our pricing reflects the full value of what we offer — including not just nutritious meals, but also access to a comprehensive app with progress tracking, daily content, and a rewards system where you can earn discounts, gifts, and vouchers.
In addition, our members benefit from support via a dedicated Clinical and Care Team, a free PureGym or Hussle membership, and a loyalty programme designed to reward consistency and engagement.
We're particularly disappointed to hear you didn’t have a positive experience with our customer service, as this is something we take great pride in. If you’d be willing to reach out to us directly, we’d really appreciate the opportunity to look into what happened and see how we can make things right.
Best,
The Habitual Team
Shop app is not good takes you…
Shop app is not good takes you different products. Delivery hasn’t arrived yet. It should have arrived yesterday. DHL advise it will arrive today.
Reason for 1 star was due to waiting in for a delivery which didn’t arrive.
DHL apparently incorrectly routed the delivery so needed to arrange another day to be at home to take delivery.
Habitual have given the reason why but how do you prevent this happening again?
The box was huge for the product packed.
Due to Habitual staff at least engaging I’m am increasing experience from 1 star to 3.
3 September 2025
Reply from Habitual
Hi Tony,
We can see that your order has now arrived and we've reached out to you directly for more information on the app.
Best,
The Habitual Team
Reply from Habitual
Hi DhirenKumar,
Thank you for the great feedback! We're so glad to hear you're enjoying the product.
If you ever have any questions or need support, we're always here to help.
Best,
The Habitual Team
First class products
Was on the porridges and shakes for 18 weeks, i lost 5 stone in weight and put my type 2 diabetes into remission. Excellent product and does what it says. Thank you
10 September 2024
Reply from Habitual
Hi Stephen,
Wow – what an amazing achievement! Losing 5 stone in 18 weeks and putting your type 2 diabetes into remission is truly inspiring. We’re absolutely thrilled to hear that our products played a part in your journey.
Thank you for trusting us and for taking the time to share your story. We're so proud to have supported you, and we wish you continued health and happiness moving forward.
Best,
The Habitual Team
Reply from Habitual
Hi Karen,
Thank you for taking the time to write this review. 😊
Best,
The Habitual Team
Reply from Habitual
Hi Jessica,
Thank you for your feedback! We're glad to hear you received your order quickly and found the site fairly easy to use.
Best,
The Habitual Team
Reply from Habitual
Hi Phil,
Thank you so much for your kind words! We're really glad to hear that you found our products and support helpful. If you ever need anything else or have questions, we're always here to help!
Best,
The Habitual Team
I’m impressed
I don’t think high protein meal replacements get any better than this. I ordered the tomato and green vegetables soups they both taste amazing.
14 August 2025
Reply from Habitual
Hi,
Thank you for taking the time to share your review. We truly value your feedback and remain committed to providing you with the best possible products and service.
Best,
The Habitual Team
Great service, products and care.
Rebecca in the support team was really helpful and gave me answers to my questions. Respectful and kind, the support team are always really great. They have acted efficiently and in my best interest… to the point a pharmacist called me on a couple of occasions to check in with me following some issues. Habitual is a trustworthy company and I won’t be going anywhere else for my weight loss support.
23 August 2025
Unprompted review
Reply from Habitual
Hi Sally,
Thank you for taking the time to share your review. We truly value your feedback and remain committed to providing you with the best possible products and service.
Best,
The Habitual Team
A very poor start to my journey with…
A very poor start to my journey with Habitual. I only got the pen sent to me without the needles and sharps box. Then after several days the needles arrived, of course this delayed my start on monjaro. And I’m still waiting for the sharps box. So if I’d gotten all of the items together I could have began several days earlier.
14 August 2025
Reply from Habitual
Hi Maria,
Thank you for sharing your feedback . We’re really sorry your journey with Habitual didn’t start as smoothly as it should have. A member of our care team has since been in touch with you directly and arranged for replacement needles to be sent, which have now been delivered.
We’ll continue to work on improving our processes to make sure this doesn’t happen again. We truly appreciate your patience and understanding as we resolved this for you.
Best,
The Habitual Team
Ordering easy and simple and recieved…
Ordering easy and simple and recieved order within 2 working days. Excellent Service
18 August 2025
Reply from Habitual
Hi Mr Malde,
We're thrilled to hear this and thank you for your review.
Best,
The Habitual Team
Help when you need it
Habitual always respond quickly to any problems that you might encounter. Their responses are always useful.
12 August 2025
Reply from Habitual
Hi Mrs Downton,
Thank you so much for your lovely review. 😊
Best,
The Habitual Team
A bit more information
lots of information but wanted to find out about the free membership to gym its a massive bonus and you are not making enough of it. I am a juniper subscriber currently, the prices (ATM) are similar but i like the idea of UK based company and gym access. could somebody tell me how I can speak you about gym and transition over I only have a stone to loose my bmi is 27. something - Ps there are loads of people wanting to change provider but are close to goal and seems like changing is a real issue - either bmi too low or have to start at the beginning - for those of us who have been on this medication journey for a while there needs to be some sensible thinking here on the providers behalf as they are missing out on many new customers.
22 August 2025
Unprompted review
Reply from Habitual
Hi Julie,
We'd be happy to provide more information and answer your questions.
Could you please reach out to us at hello@tryhabitual.com?
Best,
The Habitual Team
Could do with more flavours of soup
Love the soups and porridge but found the shakes still made me hungry. Would of been great if there was more flavours of soup as doesn't seem much of a choice.
27 February 2025
Reply from Habitual
Hi,
Hope you're having a great day!
Thank you for your feedback. We’re delighted to hear you’re enjoying the soups and porridge,
Feedback like yours helps us make our products and services better, so thank you again for taking the time to let us know.
Best,
The Habitual Team
Reply from Habitual
Hi Karen,
We're thrilled to hear this and hope that you're enjoying your order!
Best,
The Habitual Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.