The consultant was very helpful and she took time to explain the services provided by Trygg-Hansa and associated prices. She also assisted me in completing the child's insurance. The consultant has an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hi..i was client 3,years.now i want go from then....its imposibile to și.speak with somebody from kund service,... Ist very hard to comunicate with them. I dont know what îs wrong with this company w... See more
Company replied
I called the customer service, I did reach them 1 minute later, the guy gave me all the informations I needed, he was really nice, polite and efficient. Probably the best experience I did have with a... See more
Company replied
I am not sure about assistant name, but I think it was Matias. That was the best help that I have ever had! He helped me with everything, but the most important how he lead the conversation. He was am... See more
Company replied
Company details
- Insurance Company
- Auto Insurance Agency
- Business Insurance Company
- Home Insurance Agency
- Personal Insurance Company
- Pet Insurance Company
Written by the company
Trygg-Hansa har gjort skillnad i människors liv sedan 1828 och ingår i dag i Tryg‑koncernen som är Skandinaviens största sakförsäkringsbolag.
Contact info
Fleminggatan 18, 112 26, Stockholm, Sweden
- 0771-111 110
- trygghansa.se
4.2
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I called the customer service
I called the customer service, I did reach them 1 minute later, the guy gave me all the informations I needed, he was really nice, polite and efficient. Probably the best experience I did have with a customer service since I am living in Sweden. Five stars.
22 May 2025
Unprompted review
Reply from Trygg-Hansa
Hi Olivier,
Thank you so much for your kind review. We're happy to hear that you're satisfied with our service.
Kind regards,
Tommy
The agent told me the car insurance is…
The agent told me the car insurance is canceled yet after half a year it turned out I have unpaid invoices because he cancelled my private insurance instead of car insurance...
12 April 2025
Unprompted review
Reply from Trygg-Hansa
Hi Bartosz,
We are sorry for the confusion and the issues this may have caused. We understand how frustrating it must be. We would like to investigate what happened and make sure we resolve this in the best way possible. Please contact us directly so we can review the situation together.
Best regards,
Emma
Hemförsäkring, badrum, vatteninfiltration
There was a water infiltration in our bathroom in November 2024. Now five months later, no repair has even started. Trygg Hansa sent 3 times a company to investigate if the damages were covered by our policy. The company measured humidity, took down a wall, removed the floor. Three times the company categorically said yes, it is a water infiltration covered by the assurance policy. There is no one at Trygg Hansa handling our case. We need to call every week to make things progress. Now Trygg Hansa asked a third company to prepare a repair quote. The price proposed was 2x under the market price (we asked quotes from 2 other companies), obviously they are dumping the costs. We are absolutely disappointed and unsatisfied by Trygg Hansa, they claim loud to care about customers and their well living but this is just advertisment.
3 April 2025
Unprompted review
Reply from Trygg-Hansa
Hi Patrick,
Thank you for sharing your experience with us, even if it was not a positive one. We're sorry to hear that you're not happy with the handling regarding your claim.
We first recommend you to contact our claims department to sort everything out, you can dial the number 0771-111 500, maybe a conversation can provide new information and the misunderstandings can be cleared up.
If you're not satisfied with the answer, you can fill out this form: https://www.trygghansa.se/om-trygghansa/inte-nojd/formular-inte-nojd-privat
Best regards,
Andy
I am so happy to part of trygg Hansa…
I am so happy to part of trygg Hansa and it's too easy to be part of
25 March 2025
Reply from Trygg-Hansa
Hi Seddiqullah,
Thank you for your wonderful feedback! We're thrilled to hear that you're happy to be a part of Trygg-Hansa and that the process was easy for you.
Kind regards,
Emma
I got help fast and with friendly…
I got help fast and with friendly manner. I was very seticefied with the service.
25 March 2025
Reply from Trygg-Hansa
Hi!
Thank you for your kind words! We're so glad to hear that you received fast and friendly service. Your satisfaction is our priority, and we're happy to have been able to assist you.
Kind regards,
Emma
Excellent service overall
24 March 2025
Reply from Trygg-Hansa
Hi Bilal,
Thank you for your kind review. We're happy to hear that you're satisfied with our service.
Kind regards,
Tommy
Reply from Trygg-Hansa
Hej Bushira,
Tack så mycket för ditt fina omdöme.
Vänliga hälsningar,
Emma
Good service and friendly staff.
10 March 2025
Reply from Trygg-Hansa
Hi Helal,
Thank you for sharing your experience and leaving a review.
Vänliga hälsningar,
Andy
Reply from Trygg-Hansa
Hi DP,
Thank you for sharing your experience, even if it wasn't a positive one.
Kind regards,
Andy
Reply from Trygg-Hansa
Hi David,
Thank you for leaving a review, we'll see over our prices for the future.
Kind regards,
Andy
Uncorrect
Uncorrect. I have only asked online a calculation how much would it cost. Their system made a contract anyway. But no email about it. After 2weeks got a paper letter. Then I asked them to cancel it. And after i got a bill over 400 kronor for nothing. Absolutely not correct.
10 February 2025
Reply from Trygg-Hansa
Hi!
We’re sorry that you're not satisfied with us. It’s possible to just calculate a price through our website, but you’ll need to actively accept the insurance before a contract has been made. But if you don’t want the insurance then you still have 14 days to cancel it.
Kind regards,
Tommy
Reply from Trygg-Hansa
Hi! Thank you so much for your kind review.
Kind regards,
Tommy
Reply from Trygg-Hansa
Hi!
Thank you for your kind review. We're happy that you're satisfied with our service and insurance.
Kind regards,
Tommy
Great staff!
18 February 2025
Reply from Trygg-Hansa
Hi Kenneth,
Thank you for this wonderful review.
Kind regards,
Andy
I live in a high-rise apartment
I live in a high-rise apartment. After my neighbor's apartment caught on fire, the corridors stank of smoke and so did most of the flats about the one that caught fire. My jackets which cost a lot of money, stank so much I couldn't get the smell out after watching them. And after back and forth sending information to the insurance, they sent me 200 kr. I immediately changed Insurance company.
3 February 2025
Unprompted review
Reply from Trygg-Hansa
Hello Henok,
Thank you for sharing your experience. Our claims department always strives to be clear in the reasoning that accompanies our decision in a claims case. If you would like to provide any new information or have questions regarding the case, you can contact our claims department, and together we can take a closer look at your case. You can find all our contact options via the link below:
https://www.trygghansa.se/kundservice
Kind regards,
Emma
Great Service and amazing User Interface
28 January 2025
Reply from Trygg-Hansa
Hi Rohan,
Thank you for your great review.
Kind regards,
Andy
Reply from Trygg-Hansa
Hello Patra,
Thank you for taking the time to share your experience with us.
Kind regards,
Andy
easy as it can be
21 January 2025
Reply from Trygg-Hansa
Hi Carsten,
Thank you for sharing your experience with us.
Kind regards,
Andy
Reply from Trygg-Hansa
Hej,
Tack för ditt fina omdöme.
Vänliga hälsningar,
Emma
Abusive prices
I hired insurance for my car without understanding much of the system and they are charging me stupidly high prices that I can only cancel after a year has passed.
26 December 2024
Unprompted review
Reply from Trygg-Hansa
Hi Diego,
¨
Thank you for taking the time to share your experience and for leaving a review. I hear that you are not satisfied with our handling of your case. We thank you for your feedback and your experience is of great importance to us in our continuous improvement work.
Best regards,
Viktoria
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.