The absolute worst! An expensive item was out of stock and they did not deliver. Instead of automatically providing a refund, I had to chase them for two months. When I was finally able to talk to som... See more
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Been using them two years and while there was an issue before, last night's was downright awful where my courier went to a totally different city first, before eventually bringing my now cold food an... See more
Please please do not order from caviar and hey restaurant owner please use other platform for food delivery because caviar is now like scam. They never respond and never returned money back even if do... See more
Food not delivered, guy 6 mins away I called him ,he said he delivered it smoked salmon, hickory smoked 2 orders, crab cakes ,lobster bites, man the dude took my food $over $289.00 and caviar told the... See more
1.2
Bad
144 reviews
No history of asking for reviews
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Crappy web site that does not…
Crappy web site that does not acknowledge gift card balances, late delivery times, many times when they say they can't deliver due to weather or being too busy. Horrible experience!!!!
23 March 2019
Unprompted review
The customer service is actually quite…
The customer service is actually quite good. The thing that bugs me is their aggressive tipping policy. In the app, when placing your order, they put in a $5 tip for bringing something half a mile (on top the $5 delivery fee).
And you are expected to tip before you even receive the service. What are you tipping based on? And Caviar go through like 5 clicks and then manually type in 0 if you don't want to tip / don't trust the tip will go to the delivery person. And then they reset it on the next order back to $5.
How about Caviar just pay the delivery people properly?
13 March 2019
Unprompted review
The worst site ever—took over two hours…
The worst site ever—took over two hours to deliver Valentines dinner. No way to contact site or complain. Will bever recommend or order from them again. Nor should anyone in New York City. Awful, always.
15 February 2019
Unprompted review
no food and no help
Driver gave us wrong order after it was pushed back twice (20 minutes later than expected). Customer support gave us a rubbish canned response, refunded the order but did nothing else to help us with the situation. Still hungry and without food — HORRIBLE!!! after my wife did a bunch of back and forth the gave us credit but honestly for the amount of hassle this has been — rather not give them another shot
24 December 2018
Unprompted review
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