Fantastic customer service! I'm slow in using my product so the auto-refill came a bit too soon. I reached out to Spartan to cancel the order. Patrick responded within a day, cancelled the order, sent... See more
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Company details
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At Spartan, we understand that hair loss is a common yet deeply personal issue. It's a journey that many of us will face, with statistics revealing that up to 68% of men experience hair loss sooner or later. But in a world where options are often limited and laden with unfulfilled promises, we stand apart. Spartan isn't just a brand; it's a commitment to revolutionizing hair care with the gifts of nature.
Contact info
United States
- support@try-spartan.com
- try-spartan.com
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Many thanks to VERONICA for her…
Many thanks to VERONICA for her assistance and support to my requests. Great and fast service!!!
5 Star Support Team
The support team at Spartan is always amazing. They respond quickly and are very helpful. Mat and Marbella specifically got the job done this last time, and my issue was resolved within 24 hours (waiting on me mostly).
Great Customer Care
Joey assisted me in interaction with Customer Service. Pretty helpful. Overall, had a great experience. Well recommended
You sent me more products than I asked…
IYou sent me more products than I asked for
I ordered 6 shampoo 3 conditioner and 1 root activator spray..
And I also added the two passwords black 25 and the other one and I was charged 37+dollars and no discount.370.00$ plus

Reply from SPARTAN™
Bundle
Marinella hooked me up with a nice bundle and I thank you for that.
This online company try-spartan…
This online company try-spartan illegally takes money from people for products that have no effect. First, when you buy an item, it doesn't say anywhere on the checkout or have you click for subscription or auto/reorder, but they force you to watch a video because if you don't watch it, they will charge you twice, after that another video, only after 2 months do you get an email that your order has been sent even though I didn't order anything. I sent several emails, I never got any response about it, I went to the bank and stopped the payment and changed the credit card to another account, they took the money from my account again and sent another order. I have already sent several emails, and the last one was from my lawyer who gave me advice on how and what to do, if they don't respond within 48 hours everything will go to NETSAFE for investigation for illegal operation and illegal taking of money. Someone will pay big for this.
My advice is that you don't buy anything from them because you will have the same problems, I will not send emails anymore, I have accumulated enough evidence that I asked them to cancel my subscription, which I never clicked or selected. For the rest, whatever happens, they are guilty of their own actions...
This is how operate
What’s actually linked to this company
I found a complaint report that directly connects EVERYTHING you gave:
Same phone: +1 (213) 277-6464
Same website: try-spartan.com
Same email: support@try-spartan dot com
And importantly:
📍 Reported business address:
30 N Gould St, Sheridan, Wyoming, USA
⚠️ Why that address is a red flag
That specific address is very commonly used for “shell companies”.
👉 Meaning:
It’s often a virtual office / company registration address
Thousands of online businesses register there
It does NOT mean they physically operate from there
🚨 Real pattern (this is the key insight)
Across multiple sources:
People report:
Hidden subscriptions
Charges without clear consent
Difficult or impossible cancellation
No response from support
👉 Example complaint:
“They induce you to buy… subscription… difficult to cancel”
👉 Even mixed reviews mention:
“didn’t realise I was on a repeat order system”
🧠 What this tells you (very important)
You’re not alone — this follows a known business model called “negative option billing”:
They don’t clearly show subscription
Then charge later automatically
Make cancellation difficult or ignored

Reply from SPARTAN™
Great customer service with my orders
Great customer service with my orders. Was so seamless and not frustrating. Awesome job!
Excellent support team
Mat was great and very helpful in adjusting my subscription! Thanks again!
Thanx's JeAnne’s for you prompt response
JeAnne’s prompt response gave me confidence that she would help me resolve the issue with receiving my package.
I want to thank Marinella
I want to thank Marinella, Diana & Mhyca for the help 😀
Very prompt and courteous response.
Great fast efficient customer service…
Great fast efficient customer service from JeAnn
Cecille
Cecille, Diana & Mhyca We’re very helpful to me in making sure my experience with their customer service and product was exceptional. I will definitely continue to do buisness with Spartan thanks to them!
Discrepancy with order
I had a discrepancy with my order..I emailed right away and Joey was quick to review bmy issue..it was quickly fixed and refund was issued.it was handled professionally and with courtesy..well done Joey
Kudos to Marinella for a nice customer…
Kudos to Marinella for a nice customer reach-out. This gesture, more than anything else, will make me a consistent customer of the product
Great help and super quick responses…
Great help and super quick responses from Roy, Joan and Mat. A+++
I really hate this company
Besides the fact that this thing is a scam
The fact that the advertisement in YouTube is the mos fake I've seen
An afroamerican man crying because is too expensive.
A bunch of young guys with natural hair walking and girls turning heads.
It should be an institution to check these companies scamming people with their B.S

Reply from SPARTAN™
Exceptional service levels
Exceptional service levels provided by Marinella, Diana, Joseph & Glisson. Fast and easy responses with great quality.
Joan and Mycah were wonderful helping me
I did not receive my conditioner with my order of shampoo. After explaining the challenge with Joan and Mycha they reached out and resolved the issue. They were wonderful in their response.
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