Always been a good service over the years for uniform of excellent quality. Prefer Trutex to any other uniform supplier. The products have stood up to a lot of misuse by a teenager that doesn't pay... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great quality shirts, wash really well! The only problem is that they are definitely not non-iron!! I have followed the washing and drying instructions and they look terrible. So, still ironing the s... See more
Company replied
We’ve been so impressed with the Trutex light blue school blouses for my 13-year-old daughter. The fit is perfect – tailored enough to look smart and feel comfortable without being too tight or re... See more
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Trutex school uniforms are brilliant. In particular the school trousers can't be beaten. Even after a full school year, they looked great- no saggy knees or weird shiny patches after washing. We're on... See more
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Company details
- Children's Clothing Store
- Clothing Store
- Clothing Supplier
- School Supply Store
- Sportswear Store
- Uniform Store
About Trutex
Written by the company
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children.
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Trutex
Written by the company
- Uniform they grow out of, not wear out
Contact info
Jubilee Mill, Taylor Street, BB7 1NL, Clitheroe, United Kingdom
- 01200 421206
- td@trutex.com
- trutex.com
4.3
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Trutex
Hi Kelly
Thank you so much for your 5-star review! We're delighted to hear you were pleased with the service - your feedback means a lot to us.
Kind regards
David
Shirts quality is amazing
Shirts quality is amazing. Good to wear, easy to clean and iron. The slim fit fits my daughter perfectly.
6 October 2025
Reply from Trutex
Hi Clair
Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of our shirts and that the slim fit is a perfect match for your daughter. We take pride in making schoolwear that's both practical and comfortable, so it's great to know it's working well for you.
Thanks again for your support!
Kind regards
David
Reply from Trutex
Hi Colin
Thank you for the 5 star review on delivery and quality.
Your feedback is much appreciated.
Regards
Rebecca
What the kids need for cold weather.
What the kids need for cold weather.
Love the material
Will order some more
6 October 2025
Reply from Trutex
Hi Emma
Thank you for the 5 star review - delighted to hear you will be returning to Trutex for more schoolwear.
Kind regards
Elizabeth
Amazingly well crafted jumper
Amazingly well crafted jumper. Real quality construction which is very hard to find these days at such an affordable price. Superfast despatch and delivery. Top marks from me!
2 October 2025
Reply from Trutex
Hi Bob
We're delighted to hear that you're impressed with the craftsmanship and quality of the jumper; it's something we take great pride in. It's also fantastic to know that our delivery service met your expectations.
Thanks again for your support.
Kind regards
Elizabeth
Reply from Trutex
Hi Clare
Thank you for your kind feedback on price, quality and delivery. We look forward to hearing from you again in the future.
Kind regards
Rebecca
Delivery took forever....
Delivery took forever without helpful updates, so trousers where no longer needed.
2 October 2025
Reply from Trutex
Hi Hayley
Thank you for your feedback, and we're sorry to hear that your order didn’t arrive when expected.
We’ve looked into the communication sent regarding your order and can confirm that the original estimated delivery date was 6th October. A follow-up email was sent to notify you of an earlier dispatch date of 2nd October. This email was successfully delivered to the address used for your review.
We understand how important timely delivery is, and we’re sorry that the item was no longer needed by the time it arrived. We also noticed that there was no contact made with our customer service team or via live chat - please know that we’re always here to help and resolve any issues as quickly as possible.
If you’d like to discuss this further or need assistance with future orders, please don’t hesitate to reach out to us directly at td@trutex.com
Kind regards
Elizabeth
Terrible service
Terrible service - made order beginning of September. Delivery promised within 1-2 business days. Despite numerous followup emails and calls received nothing more than a month later
9 October 2025
Unprompted review
Reply from Trutex
Hi Anna
We're very sorry to hear about your experience.
We understand how frustrating it must be to place an order and not receive it within the promised timeframe.
Please could you contact our customer service team at td@trutex.com with your order details, and we will look in to what happened.
Thank you again for bringing this to our attention.
Kind regards
Rebecca
Reply from Trutex
Excellent feedback - thank you so much.
Kind regards
Elizabeth
Wouldn't buy any other brand for school…
Wouldn't buy any other brand for school wear they wash well don't fade or tear well made quality fabrics stylish and fantastic value
31 July 2025
Reply from Trutex
Hi Susan
Thank you so much for your kind review! We are proud of the durability and quality of our uniforms.
Thanks again for taking the time to leave feedback.
Kind regards
Elizabeth
Slow delivery
I ordered school trousers in July and never received them till the 30th of September. Unfortunately when i did recieve them they were far too small so I have sent them back and hope my refund is speedier than delivery.
2 October 2025
Reply from Trutex
Hi Allison,
Thank you for your review. We're genuinely sorry to hear about your experience and appreciate you bringing this to our attention.
I’ve looked into your order and can confirm that the school trousers were ordered in mid-August. When the delivery date was updated to September, an email was sent to notify you of the change. That said, we completely understand how frustrating the delay must have been, especially when the item didn’t fit when it did arrive. Please accept our sincere apologies for the inconvenience caused.
To help resolve this quickly, we’ve requested a manual refund to ensure it’s processed as swiftly as possible. You should see the funds returned to your account within the next few days.
If you have any questions or would like an update, please don’t hesitate to reach out to our customer service team at td@trutex.com.
Thank you again for your patience, and we hope to provide a much smoother experience in the future.
Kind regards
Elizabeth
Fabulous service
Ordered school trousers for my granddaughter. Trousers are a lovely fit, comfortable and good quality although I wouldn’t expect anything less from Trutex 🙂
The site was easy to navigate and delivery was quick. All in all a great experience
29 September 2025
Reply from Trutex
Hi Michelle
Delighted to hear this and that you and your granddaughter are happy with the fit and quality.
Your continued support is appreciated.
Kind regards
Elizabeth
Reply from Trutex
Hi Janny
Thanks so much for your positive feedback - great to hear on all three counts!!
Kind regards
Elizabeth
The clothes aren’t very good quality…
The clothes aren’t very good quality and there were permanent marks on the white polo shirts which we can’t remove. Also; the sizing is off even though I gave exact measurements. They still didn’t fit my son. Won’t be buying again but a huge fuss to return when you have kids.
29 September 2025
Reply from Trutex
Hi Rebecca
We’re concerned to hear about the marks on the polo shirts and would like to investigate your order further. I can see from your account, that we have not had any communication from you making us aware of this.
Could you please send photos with your order reference to td@trutex.com as soon as possible and we will replace these shirts - please visit our size guide page at https://www.trutex.com/tips-and-tricks/size-guides.html and send the details along with the photos to the above email address.
We would like to rectify this for you as smoothly as possible.
Kind regards
Elizabeth
Reply from Trutex
Hello again Gifty
Thank you so much for your positive feedback.
Kind regards
Elizabeth
Good quality clothing
Good quality clothing - not baggy and 'one-size-fits-all' as some school clothing shops can be. Daughter is very happy indeed. Prompt delivery service too. Definitely recommended!
25 September 2025
Reply from Trutex
Hi David
We’re delighted to hear that your daughter is happy with her uniform and that the fit and quality met your expectations. It’s great to know our prompt delivery service helped make things even smoother for you. We really appreciate your recommendation.
Kind regards
Elizabeth
I'm really picky when it comes to…
I'm really picky when it comes to uniforms and pride myself in making sure my daughter goes to school looking respectable.
I have used Trutex quite a few times over the years and decided to use them again this year, they just offer something a little extra. She has polo shirts, PE tops and we had her airtex style shirts for PE from here too and I have to admit I am still blown away by the quality. The thickness of the tops is greet especially walking into autumn / winter and they are the only brand of school clothing they doesn't go out of shape in the wash, when I'm ironing her tops I've noticed they the seam lines are completely spot on each and every time and it's into October now so we've had a good 4 weeks worth of wearing so far.
With my whites I do use non bio and fine they they have so far stayed incredibly white which is perfect and exactly what I need!! I tend to rub a bit of bleach on white tops if they get any pen / dirty marks that are stubborn and do not come out in the first wash.
Overall the quality and customer service are fabulous and in my daughter's Opinion ( the comfort) is second to none and she skips into school every morning very happy with what she is wearing and it's comfort!
2 October 2025
Unprompted review
Reply from Trutex
Hi Charlotte
Thank you so much for your detailed, positive feedback and for your returned custom. We’re delighted to hear that our quality and comfort continue to impress. From the durability of our polo shirts to the crisp seams and lasting whiteness, we’re proud to be part of your school routine.
Thanks again for your support.
Kind regards
Amanda
Top service
High quality clothing at reasonable pricing. Fabulous customer service who answered any queries I had speedy delivery.
6 September 2025
Unprompted review
Reply from Trutex
Hi Stacey
We're thrilled to hear that you were pleased with the quality of our clothing, pricing, and customer service. It's always our goal to provide a seamless shopping experience, and we're glad we could assist you quickly and efficiently. We truly appreciate your support.
Kind regards.
Elizabeth
Best School Wear around!
Great customer service, easy website, and above all, the quality of their clothes is amazing!
11 July 2025
Unprompted review
Reply from Trutex
Hi Alison
We appreciate your kind words. It's fantastic to know you had a great experience with us. Customer satisfaction is our top priority!
Kind regards
Elizabeth
Stylish, Hard-Wearing, and Hassle-Free Shirts
After a recommendation from a friend who had bought from Trutex, I decided to invest in some quality shirts for my son as he started secondary school in September. Being sporty and always on the move, he needed something durable. I also wanted him to make a good impression, and after seeing the difference in how my friend’s son looked in his Trutex shirts compared to other brands, the choice was clear. The shirts wash beautifully, require no ironing, and still look smart every time. I fully recommend this company and their shirts
29 September 2025
Unprompted review
Reply from Trutex
Hi Holly
Thank you so much for your kind words and thoughtful review! We're delighted to hear that your son's Trutex shirts are living up to expectations. We take pride in the durability and easy-care nature of our garments, so it's wonderful to hear that they're making a difference for your family. Thanks again for the recommendation.
Kind regards
Elizabeth
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