Very good quality clothing, and convenient pop-up at the school. Was able to buy everything as they had full inventory and the staff was very helpful and kind. Amazing customer service in person and o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Exceptional service from Lesther and his team (Rhoda, Bailyn, Agnes and Bheng) at the BSAK branch. Lesther and his team made the whole process seamless and easy from start to finish. They were all so... See more
Company replied
They were very helpful and whole process which is otherwise a nightmare in the malls was a very pleasant experience due to the team present in the school. A big shoutout to Lourdes, Roma, Cynthia, R... See more
Company replied
After struggling to find the right size online to fit my extremely tall son I called the customer service team for assistance. They went above and beyond to arrange for the uniform to be made to fit h... See more
Company replied
Company details
Written by the company
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children. Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world. You can be assured that when you're buying uniform from Trutex, you're buying the best!
Contact info
Dubai , U.A.E.
- 043204848
- infomea@trutex.com
- trutex.ae
4.8
Excellent
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Maricon was very patient kind and…
Maricon was very patient kind and helpful ❤️
17 August 2026
Unprompted review
Reply from Trutex
Hi Nahla,
Thank you for your 5-star review! We’re glad to hear that the team were so patient, kind and helpful during your visit. We really appreciate you taking the time to share your feedback.
Kind regards
Abbie
Excellent service
17 August 2026
Unprompted review
Reply from Trutex
Hi Shushmita,
Thank you for your 5-star review! We’re happy to hear that you received excellent service. We really appreciate you taking the time to share your feedback with us.
Kind regards
Daniel
Beverly was so patient and helpful in…
Beverly was so patient and helpful in making sure we got the right size!
17 August 2026
Unprompted review
Reply from Trutex
Hi Jonathan,
Thank you for your 5-star review! We’re pleased to hear that the team were so patient and helpful in making sure you got everything you needed. We really appreciate you taking the time to share your feedback.
Kind regards
Pippa
The entire Trutex team at ACS were…
The entire Trutex team at ACS were extremely helpful and enthusiastic. Thank you for making uniform shopping convenient.
17 August 2026
Unprompted review
Reply from Trutex
Hi Laura,
Thank you for your 5-star review! We’re pleased to hear that the ACS team were so helpful and enthusiastic, and that they made the uniform shopping experience convenient for you.
Kind regards
Pippa
The staff Maricone & Beverly are super…
The staff Maricone & Beverly are super helpful
17 August 2026
Unprompted review
Reply from Trutex
Hi Daiye,
Thank you for your 5-star review! We’re pleased to hear that the team were so helpful. We’ll be sure to share your kind feedback with them.
Kind regards
Chloe
Jane was very helpful!
17 August 2026
Unprompted review
Reply from Trutex
Hi Kelsey,
Thank you for your 5-star review! We’re pleased to hear that the team were so helpful during your visit. We really appreciate you taking the time to recognise their support.
Kind regards
Daniel
Reply from Trutex
Hi Kasra,
Thank you for your 5-star review! We’re pleased to hear that you had a good customer service experience with the team. We really appreciate you taking the time to share your feedback.
Kind regards
Thomas
Maricon was super knowledgeable and…
Maricon was super knowledgeable and helpful 🙏🏻🙏🏻🙏🏻
17 August 2026
Unprompted review
Reply from Trutex
Hi Luma,
Thank you for your 5-star review! We’re pleased to hear that the team were so knowledgeable and helpful. We’ll be sure to share your kind feedback with them.
Kind regards
Charlie
Jane is amazing
Jane is amazing! Always knowledgeable, patient and courteous.
Nick and Jayson are also great!
17 August 2026
Unprompted review
Reply from Trutex
Hi Sunita,
Thank you for your 5-star review! We’re pleased to hear that the team provided such a positive experience. It’s lovely to know that their patience, knowledge and courteous approach made such a difference.
Kind regards
Pippa
Really an exceptional visit
It was great, and the staff was nice, professional,and very helpful. Jane and Rose was very exceptional in assisting me and family. Truly a stress free experience.
16 August 2026
Unprompted review
Reply from Trutex
Hi Eric,
Thank you for your 5-star review! We’re pleased to hear that you and your family had such a stress-free experience. It’s wonderful to know that the team were so helpful and made your visit a positive one.
Kind regards
Chloe
Great customer service by Ray and the…
Great customer service by Ray and the team 😊
16 August 2026
Unprompted review
Reply from Trutex
Hi Alberto,
Thank you for your 5-star review! We’re pleased to hear that the team provided great customer service. We really appreciate you taking the time to share your feedback.
Kind regards
Thomas
Easy and well organized
Beverly, Jane and Ann were a great help and looked after us well! Thank you
It was easily done!
16 August 2026
Unprompted review
Reply from Trutex
Hi Pallavi,
Thank you for your 5-star review! We’re happy to hear that the team were so helpful and made the process easy and well organised for you.
Kind regards
Daniel
Wonderful Experience
I had a great time shopping here, I didn’t find it hard to find my things. I am very happy with the way we were able to shop as a new family. Shout out to Rai, Jane, and Bher, for a wonderful experience.
16 August 2026
Unprompted review
Reply from Trutex
Hi Mayasa,
Thank you for your 5-star review! We’re glad to hear that you had such a wonderful experience as a new family. It’s lovely to know that the team helped make the process easy and enjoyable for you.
Kind regards
Charlie
Beverly ,jane and nanette were very…
Beverly ,jane and nanette were very helpful
15 August 2026
Unprompted review
Reply from Trutex
Hi Shubhra,
Thank you for your 5-star review! We’re pleased to hear that the team were so helpful during your visit. We really appreciate you taking the time to share your feedback.
Kind regards
Chloe
Thank you ladies!
Nanette, Jane and Beverly helped us. And gave us amazing service. Thank you
15 August 2026
Unprompted review
Reply from Trutex
Hi,
Thank you for your 5-star review! We’re happy to hear that the team provided such great service. We’ll be sure to share your kind words with them.
Kind regards
Polly
Great service by rachna and Itoe !
14 August 2026
Unprompted review
Reply from Trutex
Hi Akash,
Thank you for your 5-star review! We’re pleased to hear that the team provided such great service. We’ll be sure to share your kind feedback with them.
Kind regards
Chloe
Reply from Trutex
Hi Rola,
Thank you for your 5-star review! We’re pleased to hear that you found the team to be kind and efficient. We really appreciate you taking the time to share your feedback.
Kind regards
Thomas
Came in to get new uniform for the kid
Came in to get new uniform for the kid. Staff was helpful and courteous. Thanks Rai for your kindness.
14 August 2026
Unprompted review
Reply from Trutex
Hi Mujtaba,
Thank you for your 5-star review! We’re pleased to hear that our team were helpful and courteous when helping you with your child’s new uniform. We’ll be sure to pass your kind words.
Kind regards
Pippa
Amazing service
Amazing service, very nice people and great customer support
14 August 2026
Unprompted review
Reply from Trutex
Hi Kassem,
Thank you for your 5-star review! We’re pleased to hear that you received great customer support and found our team friendly and helpful. We really appreciate you sharing your experience with us.
Kind regards
Charlie
Rai was extremely helpful with finding…
Rai was extremely helpful with finding us the correct fit. The store is very convenient and clean.
14 August 2026
Unprompted review
Reply from Trutex
Hi,
Thank you for your 5-star review! We’re pleased to hear that the team was so helpful in finding the correct fit for you. It’s also great to know that you found the store convenient.
Kind regards
Daniel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.