TrustID Reviews 146

Always had a good experience with this portal.
Cost is reasonable and easy to add on credits. Iwona was a great help, thank you!

The app does not work at all after trying for hours.

I needed some guidance on result checking, so I rang customer services and spoke with Kristine.

She was so pleasant and explained everything, answering any questions that I had. Up until then, there had been some confusion however, Kristine went through everything with me and could not have been more helpful.

Her advice was greatly appreciated and has given me the clarity that I needed.

Great service, they are always super helpful and friendly with any queries.

A speedy response from Iwona Pietrasiuk with helpful advice on how to proceed.

Iwona gave great customer service

I had to download this app for an ID check with DBS for a new job. After reading the reviews, I was pretty skeptical because many people said it didn’t work. However, I found that the key issue (at least on iPhone) is the browser. If you’re using an iPhone, you need to download Google Chrome and set it as your default browser before starting the check.
Initially, my default browser was Safari and the image upload failed every time. Once I switched my default browser to Google Chrome, the process worked perfectly and was completed within two minutes with no issues.
Key takeaway: iPhone users should use Google Chrome as the default browser for this to work smoothly.

Blessing from customer service was super helpful, we had a bulk upload which needed urgent issuing. Blessing kindly managed to this for us especially at such short notice during the festive period.

Blessing was an absolute star and kept going until we got to the bottom of the issue and resolved it.

As a new customer of Trust ID and the world of Digital ID checking this year, we have found this to be an expectational service and company to work with. a simple process that is quick and easy to use from both our end as a customer and our candidate's

Trust ID have helped our business with our Right to Rent and AML processes and compliance - the team are always there to help, and are friendly and quick to respond if there are any issues or queries. Thank you, Trust ID!

Great bit of software to take away the pain of employees having to send passports before their first day. Good customer service as well.

Took 30 minutes for this useless garbage of a website to actually work

Worked as expected took me about 3 minutes

Amy at customer service has been so helpful!

No questions were to much to ask and she provided additional information :)

Thank you!

Our business verifies around 100 new clients every day, and TrustID has transformed the way we handle ID checks.

The process is smooth, reliable, and our clients experience very few difficulties — they trust the system, and so do we. TrustID has dramatically improved the efficiency and accuracy of our ID collection.

The customer service provided by the TrustID team has been excellent throughout: responsive, knowledgeable, and consistently helpful.

Highly recommended.

The software simply doesn't work.
Error "Performing liveness check
"Check could not be verified".
No wonder 54% of reviews give it one star.

Awful smart phone only, why can't I use a computer to do this

An excellent tool for employers to conduct digital background checks. The software is intuitive and user-friendly, with a clean, well-designed interface. The support team truly stands out, providing quick, helpful responses.