Truss Financial Group Reviews 58

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Delania was able to provide the amount of money we required in a reasonable amount of time with reasonable broker fees and interest rate. Also, they were able to handle my lien and I obtained the fun... See more

Company replied

Rated 4 out of 5 stars

They worked hard to get my approval. There were some technical issues on their part that took about a week for further feedback. But they got back on track and approval went smoothly. I am a litttle d... See more

Company replied

Rated 5 out of 5 stars

My loan officer was Alicia & she took the time to help in every way to make the process possible & smooth. Most of all she was honest & I felt comfortable that is the reason I chose to go with this... See more

Company replied

Rated 5 out of 5 stars

The persistence, Betty and Jeff were very informative, this refinance was something new and also something I wasn't prepared to do. My bank called one day and said " you have a balloon payment due and... See more

Company replied

Company details

  1. Mortgage Lender
  2. Finance Broker
  3. Financial Consultant
  4. Mortgage Broker
  5. Non-Bank Financial Service

Written by the company

Truss Financial Group helps you secure VA, FHA, DSCR & jumbo reverse mortgages. Expert guidance, low rates & fast approvals. Start your loan today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

58 reviews

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Rated 5 out of 5 stars

Possibly the best mortgage related…

Possibly the best mortgage related experience in my life. Fast, courteous people to work with, thank you Ryan and the gang!
I would highly recommend Truss to anyone looking to refinance, purchase or create a HELOC!

20 April 2026
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Reply from Truss Financial Group

Hi Keith, thank you for the amazing feedback, we’re glad Ryan and the team made it a great experience, and we truly appreciate your recommendation!

Rated 5 out of 5 stars

The persistence

The persistence, Betty and Jeff were very informative, this refinance was something new and also something I wasn't prepared to do. My bank called one day and said " you have a balloon payment due and we'll give you a 3 month extension. That's it. I'm appreciative of the time they took to guide me through the process.

16 April 2026
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Reply from Truss Financial Group

Thank you, Brandon, glad Betty and Jeff could guide you through an unexpected refinance with clarity and support.

Rated 5 out of 5 stars

It was extremely fast to the point easy…

It was extremely fast to the point easy to understand easy to deal with it actually went through unlike sunlanders that drag you on for months and months I don't do anything and just cost you thousands of dollars

16 April 2026
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Reply from Truss Financial Group

Thank you, Caleb, glad we could make the process fast, clear, and hassle-free while delivering where others couldn’t.

Rated 5 out of 5 stars

Great company

Great company , very prompt with the entire process , funding may occur within a week in some instances

16 April 2026
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Reply from Truss Financial Group

Thank you, Marc, glad you experienced our prompt process and quick turnaround, with funding happening as fast as a week.

Rated 5 out of 5 stars

David is unbelievably patient and…

David is unbelievably patient and helped us navigate the fun process that borrowing always is. Highly professional, knowledgelable, and responsive. Wouldn't think of using anyone going forward.

15 April 2026
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Reply from Truss Financial Group

Hi Robert, thank you for your kind words, glad David’s patience, professionalism, and guidance made the process smooth, and we truly appreciate your trust!

Rated 4 out of 5 stars

The over all experience was good

The over all experience was good. Caesar would always respond in a timely manner, was patient explain anything I didn't understand. I enjoyed working with him very professional.

The video sent from management was also helpful. It kept my posted, and explained what to expect.

7 April 2026
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Reply from Truss Financial Group

Thank you for your kind feedback, we’re glad you had a great experience, and we appreciate your recognition of Cesar’s professionalism and our team’s clear communication!

Rated 4 out of 5 stars

Simple

Simple, fast and remote virtual closing. As long as it makes sense its totally doable. Company has a very nice set up to ensure everything is clear and transparent. Even though we closed the reason for the 4 stars is because the loan officer forgot to communicate with my wife and I during the process and towards the end.

14 April 2026
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Reply from Truss Financial Group

Thank you, Christopher, we’re glad you found the process simple, fast, and transparent, and we appreciate your feedback on communication as we’ll use it to improve going forward!

Rated 5 out of 5 stars

Wasn't thrilled with some of the items…

Wasn't thrilled with some of the items missed along the way (appraisal/addendums) by Champion, but from Truss perspective, everything was great. Cesar was great to work with and will be working with him and Truss in the future!

3 April 2026
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Reply from Truss Financial Group

Thanks for your feedback, we’re glad you had a great experience with Truss and Cesar, and we appreciate your understanding on the missed items.

Rated 5 out of 5 stars

This experience was great

This experience was great. My loan officer Hayden and the underwriting team did a super job. The portal showed me every step of the way. I had a unique situation and they solved it.

9 April 2026
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Reply from Truss Financial Group

Thanks, Dan, glad Hayden and the team made everything smooth and clear!

Rated 5 out of 5 stars

Well Done!

Communication was very good.
Timlienes moved quickly.
Amazed at the digital process.
More than we asked.

10 April 2026
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Reply from Truss Financial Group

Thanks, Michele, glad you loved the fast timelines, clear communication, and smooth digital process!

Rated 5 out of 5 stars

Thank you Cesar!

My rep, Cesar, was just fantastic! Efficient but thorough and with wonderful follow through on all details. The rest of the Truss team involved were also very good and kept me apprised of progress all the way through to closing. All said, it was a surprisingly easy process.

1 April 2026
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Reply from Truss Financial Group

Thank you! Glad you had a smooth and well-informed experience, we appreciate your support.

Rated 5 out of 5 stars

Quick easy and fast process

From the start to finish, Truss process is on of the fast and process I have experienced.I will recommend this company to my friends and family.

7 April 2026
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Reply from Truss Financial Group

Thank you, Lindsay! We’re glad you had a smooth and fast experience with TFG. Your recommendation means a lot to us!

Rated 5 out of 5 stars

This company is amazing

This company is amazing , Christian from the first conversation we had we connected . The have the best loan for self employe person . I will recommend them 100% .

31 March 2026
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Reply from Truss Financial Group

Thank you, Edward! Glad Christian could help, your recommendation means a lot!

Rated 5 out of 5 stars

Working with Sergio was great

Working with Sergio was great. Very easy and straightforward. Fast!!

6 April 2026
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Reply from Truss Financial Group

Thanks, Blake! Glad Sergio made things easy and fast, appreciate your feedback!

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient! Truss Rocks!

30 March 2026
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Reply from Truss Financial Group

Thanks for the awesome feedback! We’re glad you had a quick and efficient experience, Truss appreciates you!

Rated 5 out of 5 stars

HELOC

I am extremely grateful for the exceptional service I recieved from Arnold, my loan officer. Thank you, thank you!

3 April 2026
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Reply from Truss Financial Group

Thank you so much, Michael! We truly appreciate your kind words. Arnold will be delighted to hear your feedback, glad we could assist you!

Rated 5 out of 5 stars

Very professional

Very professional

25 March 2026
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Reply from Truss Financial Group

Thank you, Keith! We appreciate your feedback and are glad you had a professional experience with us.

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