Trulytravel Reviews 

I booked this holiday in 2019 with Teletext and paid in 2020. I now need to cancel the holiday due to a heart related condition (See attached) . I am due to fly this coming Monday the 25th April
I have checked in online and packed my suitcases as this is something that was not expected.
All I need is for the company to do a simple thing and that is to issue me with a tour operator's cancellation invoice for the £2259.44 that I paid to Teletext holidays, so I can pass this onto AXA insurance. I dont need a refund
I have sent over 50 emails and made 4 phone calls, for something that any other travel company would find a simple task

Booked holiday through teletext they transferred it to trulytravel. They won’t reply to email when I spoke to them they said they would call back. I am still waiting had no details confirming my holiday and I am due to go in three weeks. Nightmare company do not use them

This company took over from teletext Holidays, then they told us the hotel had cancelled and had placed us at another hotel which we found to be in a completely different area to where we wanted. Trying to get hold of them is a waste of time they either hang up, or say they will ring u back and never do. Emailing them we had no more luck they just repeated the same things not even answering your question. We were eventually told that it's that hotel or a refund which we agreed to then to be told via email we wouldn't be getting any refund

The worst experience I’ve had with any sort of customer service based business. I am waiting for a refund for a holiday cancelled all the way back at the beginning of the pandemic worth £2k Every-time I email they just say it will be done in due course. I have emailed to make sure my bank account details are correct for when they do finally refund me as it was that long ago but they just ignore my question… Probably because they have no intention of refunding me my money.

Can anyone explain to me what I have to do to take this further as I am not getting anywhere with the company.

Thanks

This is an appalling dishonest company. I booked with teletext had it cancelled re covid. TT travel took over when they went bust and not had a penny refunded despite numerous emails .. website looks fake ..I saved up for years to take my daughter to new york for her 18 th birthday .. paid in full abs now in ruins .. NEVER BOOK WITH THIS COMPANY !!

TTA taking over from TELETEXT HOLIDAYS I’m still waiting for my refund I’ve been waiting since august 2021 no one can give me answers or tell me where my money is !? Who is holding it. They have all my details proof of payments and dates but still nothing has been sent back to me. I’m told month by month to wait and wait and wait ! For what .. NOTHING. I will be taking it further

WHAT AN ABSOLUTE DISGRACE OF A TRAVEL COMPANY !!!!!
Myself and my wife and four-year-old daughter are disgraced by this what they call a travel company.
TTA TRAVEL OR TRUELY TRAVEL whatever you want to be called allowed my family to travel to Lanzarote get there and find out that our transfers and Hotel had been cancelled. As you can imagine my wife and four-year-old daughter was in so much distress and panic I am now worried about the next time we go anywhere what effect and damage that it has done on my four-year-old daughter.
Not only did we have to sleep rough on a bench the first night we was there we also spent money that we didn’t really have taxis food an drink etc.
When all along we was on an all-inclusive holiday.
Then it only takes as they say 24 to 48 hours to get the money back in my account it actually took 36 hours which is an absolute disgrace for what this company has put my family through I urge you to take this to the top.
Me and my family want some compensation for what your company has put my family through this is not humanly right.
I will be taking this further if nothing is rectified.

Mr C S Pickersgill

Has anyone had anyone had a good outcome from these people?. We are due to pay £4000 soon to these lot and I am not getting any replies from my emails or calls regarding an amendment we need to make !. The reviews I'm reading are worrying and don't really want to pay our balance and happy to loose our deposit rather than go with them.

Truelytravel are a fraud company they iwe me near 2000 pounds my holiday was January 2022 I was stupid enough to pay the my balance of 944 they rang me when they wanted paying loads of emails telling lies every time today I rang 4 times they cut me off couldn't understand what I wanted I am making myself ill by this if you owe a balance please don't pay contact me if you want ruthless people I have threatened everything but the police

This company Is a fraud I beg you everyone please do not use!

I booked holiday with teletex for June 2022 I have paid 1300 there is a further 3000 to pay I don't know what to do they say if I cancell I will have to pay them more to cancell it HELP

Does anyone have a phone number for these people?
I was promised a response within 21 days of submitting my claim on December 1st 2021. As yet, no response despite chasing via email.

This company are also robbing lying thieves, I think these are teletext and not tta that I'm phoning everyday trying to speak to get my Money back, disgusting company, everytime I phone they can't answer my questions and just hang up, so I will be taking these b#####ds to court

Been waiting over a year now for a refund. Disgusting how they’ve getting away with it. As far as I’m aware it’s theft.

I booked with jet2 before I booked this holiday and that one got cancelled to. I had a refund within a week. No exscuse.

If I could give 0 stars or minus I would. I have been waiting for a refund long before this company had taken over teletext holidays. Again, this company is full of lies and false hopes. They are scammers

Booked to go to New York, and I'm writing this from there... From a room we had booked separately after seeing reviews on this site.
We noticed these reviews about two weeks prior to travel, so contacted the hotel to check the details. It's lucky that we did so as we were informed that the room had actually been cancelled by TTA!
After calling TTA to discuss this I was told that this was done in error, had been rebooked, and we would receive confirmation within 24 hours - which it obviously didn't - so took a chance and booked a room ourselves directly as a backup at the very least. Further phonecalls were made to TTA and they fobbed us off every single time, being left on hold for long periods, 'accidentally' cut off, and told multiple times that everything was fine and booked (they didn't even know the flight times had changed, which we found out when booking Covid tests!!).

Ultimately when we arrived at the hotel and checked in I asked them to check for other reservations, only to find the recorded cancellation for the TTA booking complete with name and reference number of the person responsible. We will be using this when we seek the costs for the room we had to pay for as an additional expense to the holiday we had already booked through Teletext originally, and I suggest anyone with an outstanding holiday contact the hotel prior to travelling as I expect you may find yourselves in the same situation.

TTA are so scammy that I'm surprised they didn't tell me my computer had a virus or try to get me to pay using Apple gift cards.

Avoid like the plague.

This company are a shower with little or no respect for people who have handed over money in good faith and expectation they would get a holiday. When you ring and speak to Paschal, Deborah or Nancy (if that is their real names!!!), you are simply fobbed off with a promise of a call back. This never happens. Credit card companies are not much better. They hide behind the fact that holidays are covered by ATOL who are also useless.

Booked to go to gran canaria 20th DEC 21, paid in November, got to hotel, reception said no such name or booking, truly never paid hotel, had to pay hotel again, disgusting, hope to claim from credit card

As what everyone has said email saying contact in 21 days months later still no joy but worse of all my credit card with Lloyds Bank refunded me and just before Christmas they sent a text saying they are debiting my account by the amount and I must put in a claim eventhough I had told them that I did and did not get any response over 21 days later

I booked a holiday in June 2020 to go on holiday in October 2020, we paid £1858.37p TT cancelled my holiday and said I would receive my full refund within 14 days, I’m still waiting, and I’ve been fighting for my refund since then. I have filled in 2 request for refunds with all my paperwork attached to the email, again I was sent an email both times to say I would hear from someone within 21 days, and I’m like other people still waiting. I’ve been in touch with which, citizens advice and the CMA, no one is willing to help me, we all work hard for our holidays and then get this, I’m 68 years old pensioner and I still go to work for my holidays, it’s not fair on us all. I wish there was something we could all do together to get our refunds back.