Trulyoffice Reviews 

178
•
TrustScore 4 out of 5

3.8

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Rated 4 out of 5 stars

There's features I'd like to have. For slides, I want to remove the background in pictures. I couldn't find that function. For animations in Slides, I want to change the pivot point on objects and i... See more

Rated 5 out of 5 stars

Amazing product for an affordable price! Truly Office exceeded my expectations with its apps, features and support. You get the complete package and some more in a simple one-time purchase. It works s... See more

Rated 5 out of 5 stars

This is as close to MS Word as any write program can get. Having had MS Word before, it is like coming home. I've tried Word Perfect and Apache Open Office and struggled with both, especially not havi... See more

Rated 1 out of 5 stars

I ordered the Truly Office Family Lifetime License and followed their directions, entering my activation code. That took me to a store where they wanted me to buy it again. No one answers their pho... See more

Company details

  1. Software Company

Written by the company

A full suite of office software that integrates into your life so seamlessly, you’ll actually be productive. Easily access all your documents from anywhere, so you can work where you do your best work whether it’s on a train, in a coffee shop, or even at the office.


Contact info

3.8

Great

TrustScore 4 out of 5

178 reviews

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3.8

All reviews

(178)

20 reviews in the last 12 months

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Rated 1 out of 5 stars

I wanted to tried a trial version that…

I wanted to tried a trial version that I could not load.
After contact with your service, I was sent a link that was not a trial version.

Yous ad seem OK so I decided to buy a version.

Now, it is nothing like Microsoft and the basic you give is not worth the price as there is already free version equivalent and better.

Quite a few bug, and and the answer from you service was You can still used it it should work. It will take a few weeks before we lookat it.

The PDF,does not even print properly, the email tell me that my version is not installed, the excel like to basic for me, in Word, a lot are missing.

Not happy with the purchase, a total lsot of money and time to tried. I needed a good software for pdf and email. Problem with both. The rest are absolutely useless for me.

10 March 2024
Trulyoffice logo

Reply from Trulyoffice

Dear Robert,

I’m truly sorry to hear about your experience with our software. We strive to provide our customers with a product that meets their needs and expectations, and it’s clear we’ve fallen short in your case.

I understand your frustration with the issues you’ve encountered, including the bugs, the printing problem with the PDF, and the notification about the software not being activated. I also acknowledge your dissatisfaction with the features of our Excel and Word equivalents.

Your feedback is invaluable to us as it helps us improve our products. We’re already working on the issues you’ve mentioned, and we hope to resolve them as soon as possible. We understand that this doesn’t change your current experience, but we hope to prevent similar situations in the future.

Again, we’re truly sorry for the inconvenience and disappointment you’ve experienced. We appreciate your patience and understanding.

Rated 4 out of 5 stars

Proposed Slides Features

There's features I'd like to have. For slides, I want to remove the background in pictures. I couldn't find that function. For animations in Slides, I want to change the pivot point on objects and images. Power Point has the first feature I mentioned, but not the 2nd.
Adding both would surpass PP capabilities in image manipulation.
A 3rd thing, allow images to be skewed, adjusting perspective. If you have 4 corner controls, allow each corner to be moved individually. You could resize portions like a forced perspective. I hope I've described it well enough.

10 March 2024
Rated 1 out of 5 stars

Far too many emails

Far too many emails. Once a month would probably be OK, but everyday is just too many.

2 March 2024
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Reply from Trulyoffice

Hello,

Firstly, we want to express our sincere apologies if our emails have been overwhelming. We truly value your time and the last thing we want is to clutter your inbox.

Your feedback is crucial to us, and we’re taking immediate steps to ensure that you only receive the content that is most relevant and valuable to you. We’re also working on adjusting the frequency of our communications.

Again, we’re truly sorry for any inconvenience caused and appreciate your patience as we improve our communication. Thank you for bringing this to our attention.



Best regards,

Truly Office

Rated 5 out of 5 stars

I was really impressed

I was really impressed. The customer service is fast getting back to you, the product was REALLY easy to install and use. The programs are so similar to excel and word there was barely any learning curve. I highly recommend!!!

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Best Customer Service on the planet (Universe maybe)

If I could give 10 stars, I would! There was a slight misunderstanding when I first bought the software... most likely on my part. I wrote to explain that the Family Package was not a good fit for me. I was willing to to make things right from my end but Denis (Operations manager, I believe) stepped in and went above and beyond to rectify the issue. Best customer service I've seen in a long time and I'm an old man...so trust me on that!
I was a Microsoft Office user for many years but the somewhat recent subscription model irked me a little. I Truly needed something new (see what I did there?) and fell upon this product and although I haven't had much time to assess yet, I'm sure there will be no issues and I can almost guarantee that I will never go back.....This company will be successful and I'm happy to be among one of the first customers for this product. Keep up the great work!!!

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Talking to Bryan..

Talking to Bryan... again. He says other people work for the company too, so I'll just have to take his word for it.
Bryan has always been helpful and polite and my problems are always sorted quickly. This past tech support call was an expired license. I just needed to re-input my license key, but I was using the wrong key (the first key I has was problematic, and I forgot there was a second key). Bryan knew right away what the problem was and didn't scold me for idiocy... I appreciate that !!
Catch you on the flip side Bryan :)

4 February 2024
Unprompted review
Rated 4 out of 5 stars

Why I like Truly Office

Truly Office finally has provided me (for a great bargain) Mail which nicely integrates tasks, calendar, contacts, and mail, of course. I've been looking for a mail client like this for a long time and I am glad I found you. This app alone was worth the price for me.

4 February 2024
Unprompted review
Rated 5 out of 5 stars

Truly Office compatibility - excellent

I've been using MS Office for a while, using TrulyOffice is very close to it. Enough so, I've cancelled my MS Office subscription and am now using TrulyOffice exclusively. I'm not finding a reason to go back.

2 February 2024
Unprompted review
Rated 2 out of 5 stars

Cannot install Trulyoffice on other Apple products, i.e. an iPad

I thought that this smaller, simpler version would also work on my iPad so that I could work on documents on the go. But, I doscovered that it’s not possible to use Trulyoffice on anything other than a MAC. A definite disappointment.

23 January 2024
Unprompted review
Trulyoffice logo

Reply from Trulyoffice

Hi Maralyn, we're sorry we didn't meet your expectations, but we never stated our software works on iPad.
However, it is in our plans, so please, keep an eye on the news.
Regards
TrulyOffice team

Rated 5 out of 5 stars

Works like MS Office

So far your product is what I was hoping for. Works as well as my previous office products. Support was extremely helpful as well.

16 January 2024
Unprompted review
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Reply from Trulyoffice

Thank you for your kind words, we're really trying to help our users.

Rated 5 out of 5 stars

Exceptional

Exceptional, swift, professional, and I can go on and on about the service I have received when purchasing and getting help from Truly Office team! Thank you! Spreading the word.

22 January 2024
Unprompted review
Trulyoffice logo

Reply from Trulyoffice

Thank you very much.

Rated 5 out of 5 stars

Works as advertised

Works as advertised. Compatible with all my previous MS Office files.

18 January 2024
Unprompted review
Trulyoffice logo

Reply from Trulyoffice

Thank you for choosing to try!

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