Trulydentaluk Reviews 

138
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the entire staff for being exceptionally welcoming, friendly, and extremely helpful during all their initial consultations. Reviewers often note that the professional dental team thoroughly explains every single step of the procedure, successfully helping anxious or nervous patients feel completely relaxed and comfortable throughout. Some reviewers were not happy with unexpected consultation charges or pricing details that differed significantly from their initial expectations. A few consumers also mentioned experiencing specific difficulties regarding promotional price matching offers and ongoing communication issues when trying to schedule further clinic appointments.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that everyone from receptionists to surgeons made... See more

Service

Clients share positive opinions on service, highlighting the exceptionally friendly, professional, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how the team makes... See more

Customer service

People report positive experiences with customer service, noting that staff make them feel comfortable and... See more

Price

Consumers find price to be ambiguous, reflecting a wide variety of experiences. While some reviewers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made a decision to visit after see the online adverts. Appointment arranged and on arrival the staff were happy to engage and provide any answers to my questions. Spoke with co-ordinator who provi... See more

Rated 5 out of 5 stars

Speaking with Chloe burke was really helpful she explained all opinions and answers any questions I had. She was really polite and understanding about my nervous on getting the treatment done. For som... See more

Rated 5 out of 5 stars

I've only had 1 appointment so far but at that appointment I was made very welcome. The girls at the reception desk were lovely. Sergio whom I spoke to about my journey was very helpful and explained... See more

Rated 5 out of 5 stars

I have come off their dental in London. Bilal and his co-helper are wonderful people. They took a 3D CT scan and explained everything clearly and transparently. I'm looking forward to my teeth impla... See more


Company details

  1. Dental Clinic

Written by the company

Welcome to a better relationship with your mouth We focus on our guests (not just their teeth). Our dental teams are truly the best at what they do and we use state-of-the-art technology to offer the best dental care anywhere. And if you’re a little nervous, don’t worry - we get it. We do everything we can to turn down your anxiety by creating a truly different dental experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

138 reviews

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1-star

Asks customers to review

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Replied to 75% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(138)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly staff and environment

Very friendly staff and environment

31 March 2026
Trulydentaluk logo

Reply from Trulydentaluk

Thank you for your lovely feedback! We're so pleased to hear you found our team friendly and the environment welcoming.
Creating a comfortable and positive experience for our patients is really important to us, so it’s great to know we’re getting it right.

We look forward to seeing you again soon!

Truly Dental 💙

Rated 5 out of 5 stars

Very detailed planning

Very detailed planning, Amar was very professional in his explanations as to how he would plan everything.

28 March 2026
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Reply from Trulydentaluk

Thank you for your lovely feedback!

We’re delighted to hear that you found the planning process thorough and informative. Amar always takes great care to ensure every step is clearly explained, so it’s fantastic to know this made a positive difference to your experience.

We really appreciate you taking the time to share your thoughts!

Truly Dental 💙

Rated 5 out of 5 stars

Chloe was 5star

28 March 2026
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Reply from Trulydentaluk

Thank you for your kind words!

We’re so pleased to hear that Chloe delivered a 5-star experience. We’ll be sure to pass on your feedback to her - she’ll be delighted to hear it.

We really appreciate you taking the time to share your review!

Truly Dental 💙

Rated 5 out of 5 stars

You did a plan for me and stuck to it

You did a plan for me and stuck to it. Very friendly people who put terrified me at ease. Great follow up on the day after to ensure everything was good. Shared and recommended you via my social media following my implant journey so far.

28 March 2026
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Reply from Trulydentaluk

Thank you so much for your kind words and for sharing your experience. We’re really pleased to hear that you felt supported and at ease throughout your treatment—that’s always one of our top priorities, especially for patients who may feel nervous.

It’s great to know the treatment plan worked well for you and that our follow-up gave you added reassurance. We also truly appreciate you recommending us and sharing your journey on social media—it means a lot to the whole team.

We look forward to continuing to support you on the rest of your journey!

Truly Dental 💙

Rated 5 out of 5 stars

First Class

Very professional all the team very welcoming, definitely give you the best advice and are not trying to rip you off saw Dr Joe I believe very knowledgeable, would recommend anyone who wants implants to check them out .

26 March 2026
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Reply from Trulydentaluk

Thank you for your fantastic feedback.

We’re really pleased to hear you felt well looked after and found the team welcoming and professional, that’s exactly the experience we aim to provide for every patient. It’s great to know you felt confident in the advice given and never under any pressure, as honesty and transparency are very important to us.

I’ll be sure to pass your kind comments on to Dr Joe and the team. We truly appreciate your recommendation and are delighted you chose us for your implant journey.

Truly Dental 💙

Rated 5 out of 5 stars

Part 2 of my journey

Had my surgery for full dental implants on the 17th march. Dr junaid did my surgery. From entering truly dentist Manchester, I was greeted with politeness and kindness form everyone. I felt so relaxed and at ease by everyone during my surgery. I didn’t feel any pain and was cared for exceptionally. I’ve been home 1 week and had a couple of calls from truly to check up on me. I cannot believe how quick and easy everything was. Still no pain only tenderness and sore obviously around the gums but thanks to everyone at truly , I feel relaxed and so happy.

17 March 2026
Unprompted review
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Reply from Trulydentaluk

Thank you so much for your wonderful feedback.

We’re delighted to hear how comfortable and well cared for you felt throughout your surgery with Dr Junaid and the team. It’s great to know your recovery is going well and that our follow-up care has been reassuring. Your kind words mean a lot to us, and we’re so pleased you’re happy with your experience.

Truly Dental 💙

Rated 5 out of 5 stars

I went to truly dental after searching…

I went to truly dental after searching for a good amount of time. I decided to go with them as they were professional from the start. I had the full work with then, teeth extraction and complete set of implants 6/6. From the start at the initial consultation i felt welcome and well attended, was explained in great details what I could expect following the sugery and following months. My temporary teeth broke while on holidays abroad, they tried to find someone to fix it even though it was between xmas and new year. Just had the final product installed, they made sure it was seating comfortably in my mouth. Overall, my experience was very satisfactory, I highly recommend over going to Turkey or other cheaper destinations.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Chloe was first class

Chloe was first class. Very professional, direct and knowledgable

21 March 2026
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Reply from Trulydentaluk

Thank you for your kind feedback.

We’re so pleased to hear Chloe provided a first-class experience and that you found her professional, direct, and knowledgeable. We’ll be sure to pass on your comments to her.

Truly Dental 💙

Rated 1 out of 5 stars

No follow up after video call

Chloe Burke Irish lady did a phone interview then never followed up with confirmation or indeed the answer to my questions
Not good

19 March 2026
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Reply from Trulydentaluk

Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.

The additional information has now been sent to you, along with an explanation from Chloe regarding the delay. We sincerely apologise that this was not provided sooner, as this is not the level of communication we aim to deliver.

If you have any further questions or need any additional support, please don’t hesitate to get back in touch—we’re here to help.

Truly Dental 💙

Rated 2 out of 5 stars

Too many issues now..

I dont wish to be overly critical, as in the main I have been looked after, with a standout being Sergio the location adminstrator. However, I am starting to lose both my confidence and patience with the number of times that I have had to return to remedy issues, some minor, others more impactful.
I was due to have my final fitting last week, but when tried out, the bite was well out, now I not only have to wait for another final set to be produced, I need to visit the clinic again this week for a further set of measurements. A similar issue arose with the 2nd set of temporaries, where they just didnt fit when tried.
I dont know where the issue lies, but as a customer paying a not unsubstantial fee, I am somewhat dissapointed and concerned.

18 March 2026
Rated 5 out of 5 stars

Perfect!!!

Everyone in the clinic was perfect and extremely helpful. I highly recommend this clinic.

21 March 2026
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Reply from Trulydentaluk

Thank you for your lovely feedback.

We’re delighted to hear you found the team helpful and your experience so positive. Your recommendation is greatly appreciated.

Truly Dental 💙

Rated 5 out of 5 stars

I spoke with Chloe Burk on Friday and…

I spoke with Chloe Burk on Friday and she explained everything I needed to know. She was very informative and a pleasure to talk to I will be calling on Wednesday for a consultation

21 March 2026
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Reply from Trulydentaluk

Thank you for your feedback.

We’re so pleased to hear Chloe was informative and a pleasure to speak with. We look forward to welcoming you for your consultation on Wednesday.

Truly Dental 💙

Rated 5 out of 5 stars

Friendly and professional

Chloe was on time, friendly and there were no sales gimmicks. Hopeful for my next step.

19 March 2026
Trulydentaluk logo

Reply from Trulydentaluk

Thank you for your kind words.

We’re glad to hear Chloe made a positive impression and that you felt comfortable with the honest, no-pressure approach. We look forward to supporting you with your next steps.

Truly Dental 💙

Rated 5 out of 5 stars

I find the staff here really friendly…

I find the staff here really friendly and helpful, they speak to you about ever day things not just dental.
I'm getting an implant done, I've had no issues and my dentist includes me in what she is going to be carrying out, answering my questions if I have any
This dentist was cheaper for my procedure than most of the other Glasgow dentists that I contacted.
That is the initial reason for coming here but glad I did because of the staff now.

17 March 2026
Rated 5 out of 5 stars

Very professional in a nice bright…

Very professional in a nice bright facility, friendly staff including Minnie the receptionist very pleasant, just finished having my implants fitted and really pleased with them. Thank you.

18 March 2026
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Reply from Trulydentaluk

Thank you for your wonderful feedback.

We’re so pleased to hear you had a positive experience with the team and are happy with your implants. We’ll be sure to pass on your kind words to Minnie and the rest of the staff.

Truly Dental 💙

Rated 5 out of 5 stars

the best around

Made me feel very relaxed, I would say they treat you like family, I would definitely recommend truly to anybody. Staff are amazing and helped me through the whole process

17 March 2026
Trulydentaluk logo

Reply from Trulydentaluk

Thank you for your lovely feedback.

We’re delighted to hear you felt relaxed and supported throughout your journey with us. Treating patients like family is exactly what we strive for, and your recommendation means a great deal.

Truly Dental 💙

Rated 5 out of 5 stars

Had my surgery done by the one and only…

Had my surgery done by the one and only DR Jimmy, I have to say the whole experience was pretty dam great ,from the receptionist to the coordinator Moyra .they made the experience and myself feel easy .
The surgical staff were incredible.
I had oral sedation, to be honest it was a lot more easier and im not kidding I only felt one injection and even that wasn't painful
My experience was really surprising, I can honestly say I didn't feel any pain at all.even on my second day ,all I have is a tiny bit of swelling.
DR JIMMY was brilliant, such a nice guy and Dr Blanca and the other surgical staff and assistants were excellent too ,can't fault anything I got done yesterday. First class service.
Yes ,its a little bit more expensive than going to Turkey but and its a big but .
I felt it was worth using Truly Dental knowing they are local to me and worth the extra cost.
It's 5 stars from me ,that's my opinion and its sincere.

17 March 2026
Rated 3 out of 5 stars

Turkey prices match disappointment

After watching your advert saying you'll price match any Turkey quote in the UK, I had an appointment with your Glasgow clinic. The man I spoke to, Sergio, was very helpful and when I said about the price match he said he'd speak to his manager. Next day Sergio told me that the price match was only available in London. That is not what you're advertising. A bit disappointed.

17 March 2026
Rated 5 out of 5 stars

First class from beginning to end. Thoroughly recommended.

Just under a week ago I went in for full mouth implants. I cannot fault the treatment I received or the fantastic and reassuring way I was dealt with. Everything was explained about what would happen and what to expect after treatment. Huge thanks not just to Dr Ross but the whole team involved. Very professional and caring. Top class and at a very competitive price (big reduction if you pay a lump sum on the day) Super happy with results so far and am sure this will continue for further appointments. Did my research and definitely made the right decision going to Truly.

10 March 2026
Unprompted review

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