Trulawn Reviews 

459
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and efficiency, often highlighting their helpfulness and attention to detail. The service is frequently described as excellent from start to finish, with many appreciating the quick and smooth installation process. People are thrilled with the high quality of the product, noting how it has transformed their gardens and made them more enjoyable. The customer service is also highly regarded, with reviewers commending the informative and responsive approach of the team. However, some people were dissatisfied with the after-sales service, citing issues with visible joints, ripples, and unpleasant odors that were not resolved despite repeated contact. A few other people also felt that office staff were rude and unhelpful, and experienced difficulties getting a response regarding damages during installation.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, friendliness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism and efficiency from... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the high-quality... See more

Product

Customers consistently note positive experiences with the product, with many expressing delight with their... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting exceptional support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing job start to finish! From Daniel coming out, running through the best options for us and providing an estimate to Brian and his install team who have done a fantastic job and left the garden... See more

Company replied

Rated 5 out of 5 stars

We originally had a quote from these guys 2 years ago so we were impressed they the price hadn’t increased since! We were lucky that Trulawn had a few days to fill due to finishing a big job early so... See more

Company replied

Rated 5 out of 5 stars

From my initial enquiry through to getting my beautiful new lawn, I couldn’t fault these guys. Everyone I interacted with was courteous and helpful and the installation was quick and painless. They ev... See more

Company replied

Rated 5 out of 5 stars

The guys from Trulawn were excellent. Brian, who led the project was an incredible ambassador for the business -great communicator and when he wasn't happy with one section of the lawn; insisted on a... See more

Company replied


Company details

  1. Landscaping Service
  2. Landscaper
  3. Landscaping Supply Store

About Trulawn

Written by the company

Trulawn Artificial Grass Installers

Trulawn Artificial Grass Installers

Trulawn have been supplying and installing high quality artificial grass nationwide since 2009.

We use the best in materials and methods to make sure your lawn looks great and lasts for many years to come.

All of our grasses are soft and suitable for children and pets to use for everyday play.

With our low maintenance grass you don't have to worry about feed, seed, mud or mowing anymore!

Call 01252 819695 for free quote today!

Soft tick
Durable tick
Quick Draining tick
UV Stabilised tick
Child Safe tick
Pet Friendly tick
Visit our Website

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

459 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(459)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was a really effective progress from…

It was a really effective progress from start to finish. The team worked hard over the two days. I am really pleased with the finish.

15 April 2026
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Reply from Trulawn

Hi Granny Trouble, we're so happy to hear you're pleased with the finish on your lawn! Thank you for choosing Trulawn for your transformation, have a great day!

Rated 5 out of 5 stars

Absolutely brilliant from start to…

Absolutely brilliant from start to finish! Everyone was friendly, helpful and everything laid out step by step!

15 April 2026
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Reply from Trulawn

Hi Lisa. Thanks for your feedback about your experience, we're so glad to hear you found it brilliant. We hope you enjoy your new lawn!

Rated 5 out of 5 stars

The guys from Trulawn were excellent.

The guys from Trulawn were excellent.
Brian, who led the project was an incredible ambassador for the business -great communicator and when he wasn't happy with one section of the lawn; insisted on a 24 hour delay to ensure it was 100% perfect. Very happy to recommend to anyone looking for a fantastic lawn. A real gamechanger - swapped a Somme renactment site for a beautfiul back garden. Dogs, grandkids and adults all very happy. Thank you Ian

7 April 2026
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Reply from Trulawn

Hi Ian. Thanks for this feedback about your transformation. We're so pleased to hear you were impressed with Brian's leadership and are happy with the results. We hope you enjoy, have a great day!

Rated 1 out of 5 stars

High quality premium product but after…

High quality premium product but after sales is nil. No reply to e mails or phone calls despite TruLawn promising to return my calls on multiple occasions.All I want is some advice .

14 April 2026
Unprompted review
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Reply from Trulawn

Hello. Unfortunately you've not provided enough information for us to locate a previous purchase or enquiry. If you need assistance please give us a call on 0800 2100 461 so that we can help further. Thanks

Rated 5 out of 5 stars

Quality team and quality job

I had multiple quotes to have my new build slanted lawn to be built up and made level and then astroturf laid. Trulawn sent over a salesman and came smack bang in the middle of all the quotes, but given the professional nature of the company I decided to go with them. I was not disappointed. Dean and his team arrived early and got to work straight away, by the end of the first day they had already dug out the majority of the old grass and laid the edges ready for the next day. Dean quickly realised they did not have enough base layer so went out the next day and managed to collect 3 more bags to build it up, all at their own cost.

The grass was laid level with my existing decking, which makes my garden look so much neater bigger and the grass is fantastic quality , super spongey and a joy to play football with the kids on.

Cant thank Dean and his team enough, they really were amazing, would not hesitate to recommend this company to anyone. Plus with the warranty it really gives me peace of mind.

4 March 2026
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Reply from Trulawn

Hi Nathan. Thank you for this feedback about your experience, we're really pleased to hear you are happy with the results and the attitude of your team. We appreciate your choosing Trulawn, and hope your enjoy your lawn!

Rated 5 out of 5 stars

100% Efficient and Professional

I contacted TruLawn as well as 3 others and TruLawn came out on top. I chose them based upon the professionalism of Mark when he visited to work out size and pricing but also the quality of reviews and the companies website being professional.

Work started on Thursday 19/3 and the 3 lads Brian, Sam and David arrived ahead of time and made massive head way on the first day. They were friendly polite and also were able to have a laugh. Brian the lead installer was so professional at explaining what they were going to do every step of the way and checking in with me every time a step was completed to make sure I was satisfied.

On the final day the 3 lads worked hard and efficient and the end result has blown me away.

The detail of care they all had was outstanding and the best I've seen from a company in a long time. They took it upon themselves to help me get the garden back to normal with kids toys, hanging baskets and cleaning the patio.

I will be 100% be recommending TruLawn but, especially the team of Brian, Sam and David as collectively as a team as they are by far the best 3 lads and a massive credit to TruLawn.

20 March 2026
Unprompted review
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Reply from Trulawn

Hi Ross. Thanks for this feedback about your experience, we're so glad to hear you were impressed with the professionalism throughout and that you're happy with the work of Brian's team over the couple of days. We hope you enjoy your new grass! Have a great day!

Rated 5 out of 5 stars

Great lawn

Good service

13 March 2026
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Reply from Trulawn

Hi Susan. We're so glad you had a good experience. Thanks for choosing Trulawn, and enjoy your new grass!

Rated 5 out of 5 stars

I would like to say Dean and his team…Your wonderfil

I would like to say Dean and his team came and fitted my lawn and I am so pleased they worked hard amd beyond to make sure my lawn was done very efficiently and with the spare grass they fitted my Patio area it was so lovely to have such good workmen Trulawn should be proud to employ such people. Also to Ben the surveyor who talked me through what I wanted to have for my garden he was so helpful.
WELL DONE TRULAWN
MAUREEN LOUGHTON ESSEX

17 March 2026
Unprompted review
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Reply from Trulawn

Hi Maureen. We're so glad to get this feedback about your experience with the team and that you were happy with workmanship and guidance provided. Thank you for choosing us for your transformation, enjoy your new grass!

Rated 5 out of 5 stars

Our new lawn experience

We recently laid our new lawn. Mr Zia visited for a quick inspection explained the process and helped us choose the right grass. It was a very professionally managed from start to finish . Mr Zia and team went an extra mile to help move my shed and fix a small part of my flower bed. We are thoroughly enjoying our new lawn. We would highly recommend Trulawn if you have an artificial grass requirement .

11 March 2026
Unprompted review
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Reply from Trulawn

Hi Gita. Thanks for your feedback about your experience, we're glad to hear you were happy with the service and results of the team at Trulawn Wolverhampton. Enjoy your new grass!

Rated 5 out of 5 stars

I had an amazing experience with Trulawn

I would give this team six stars if I could! My experience with Trulawn was amazing from start to finish. Tony was incredibly responsive to my initial inquiry, and Ben provided expert guidance during the site visit.

A huge shout-out to Billy’s installation team—they were professional, friendly, and impressively efficient. Because Trulawn uses their own dedicated team rather than subcontractors, the quality control is outstanding. Billy’s experience really shines through; he provided invaluable advice during the install and was incredibly patient. He took the time to answer all my questions and proactively checked in to ensure I was happy with every detail. His customer-focused attitude is truly appreciated.

Since my house lacks a back garden entrance, we were worried about everything being carried through our dining room and front door. However, the team made us feel completely at ease, handling the delivery smoothly and safely. They even performed a thorough tidy-up once finished. I am thrilled with both the progress and the final quality of the work. 100% highly recommended!

5 March 2026
Unprompted review
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Reply from Trulawn

Hi Joe. We're glad to hear you've had such a great experience with all members of the team, and are so pleased to know you're happy with how everything was handled by Billy over the course of the job! Thank you for choosing Trulawn for your transformation, have a great day!

Rated 5 out of 5 stars

Five star service from start to finish

Five star service from start to finish. We are over the moon with the new lawn, as is our dog Cody. Keep Andrew and his team topped up with coffee and bacon sandwiches for extra bonus treatment!

4 March 2026
Unprompted review
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Reply from Trulawn

Hi John, We're so glad to hear you had a great experience and are happy with your new lawn! Thank you for choosing Trulawn for your transformation, have a great day!

Rated 5 out of 5 stars

Outstanding Service and a Stunning New Lawn

We recently had a fantastic experience with Trulawn. From the moment we requested a quote, everything moved quickly and smoothly. We paid our deposit and, within 48 hours, due to a short notice cancellation were offed the slot our beautiful new lawn was professionally laid. It looks absolutely stunning.
The two gentlemen who carried out the installation were exceptionally helpful, polite, and professional throughout. They took real pride in their work and went the extra mile to leave our garden spotless—clearing away every bit of debris and ensuring everything was tidy before they left.
A genuinely impressive service from start to finish.

19 February 2026
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Reply from Trulawn

Hi Marie Rose, we're so pleased to get this feedback from you and are so happy you were impressed with the service and the results! Thank you for choosing us for your transformation, enjoy your new lawn!

Rated 5 out of 5 stars

If there were 6 stars i would give them 6! From the quoting process to the final lay we are thrilled the work carried out and the

If I could give these guys more stars i would.

We are over the moon with service. The workers (Billy and his team) were a great bunch of lads, polite, friendly and professional. Had our fair share of tradesman through our door recently and I've got to say it was a breath of fresh air the vibe these lads brought to the table!

Nothing was to much hassle, always kept me informed of the steps they were taking and making sure throughout i was happy.

Unfortunately there was a small problem with the fence but they came straight back out and corrected it. No hassle no arguments just sorted it!

Honestly if you want to get your lawn done use tru lawn have zero regrets. Thank you so much guys from making our garden looking like the battle of the somme to what it is now!!

Jono and nat 🙂

25 February 2026
Unprompted review
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Reply from Trulawn

Hi Jono and Nat. We're so glad to hear you're happy with the results of your transformation, and that you have such positive comments about the team! We hope you enjoy your new grass and appreciate you choosing Trulawn for your project. Have a great day.

Rated 5 out of 5 stars

Best football pitch ever

Best football pitch ever! The quality is excellent, looks great, installation team very professional, considerate and efficient .

13 February 2026
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Reply from Trulawn

Hi Lee. Thanks for choosing Trulawn for your transformation, we're so glad to hear you're happy with the results and the team that carried out your project. Enjoy!

Rated 5 out of 5 stars

Game changer

Our grass flooded every year and finally bit the bullet and went for artificial. Charles came round to do our quote and he was so incredibly helpful. Didn’t become short when I asked question after question being worried about something going wrong. Quote was £1000 cheaper than another company. The team turned up at half 8 as planned and worked so hard barely taking a break. Put our washing line back in which I know was a pain in the arse for them!! All very friendly which may or may not have had something to do with our puppy!! Anyway, finished product is amazing, no more flooding and much better for the dog. Go for it!!

9 January 2026
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Reply from Trulawn

Hi Mike. It's great to get this feedback about the team, and fantastic to hear what a difference it has made. Thank you for choosing us for your installation, have a great day!

Rated 5 out of 5 stars

The fitters worked so hard and went the…

The fitters worked so hard and went the extra mile with my garden. Top tier gentleman

21 January 2026
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Reply from Trulawn

Hi Bill. Thanks for the feedback about your experience. We're so glad to hear this about the team. We hope you enjoy your new grass!

Rated 5 out of 5 stars

5 star service from start to finish

5 star service from start to finish. We wanted to lay some artificial grass in our playground for children with additional needs. We wanted the area to look nice and be safe, The service from our initial enquiry through to site visit and then installation was highly professional from everyone along the way and the work was of a very high standard. The follow up information was also valuable and well received. I would highly recommend Trulawn for value for money, amazing service and quality workmanship.

22 December 2025
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Reply from Trulawn

Hi Sara. We're so glad to hear you've had a good experience with the team and are happy with the results of your installation. Thank you for choosing us for your transformation, enjoy the new grass!

Rated 4 out of 5 stars

Good

Their workmanship was excellent, they are a really nice with good mannerism and they are extremely tidy, really good and we are very pleased with work. However our Canopy was damaged by the equipment they used, and trying to get a response from the office for a resolve was very poor. The person responsible hadn't advise the office about the accident apparently. I have only just received the compensation for our claim from their insurers, which was an ongoing issue with me having to chase them for a response. I would be happy to recommend them, their work and honesty was really nice, accidents do happen. I just wish their insurers and office acted faster, I can deal with incidents and knowing there will be a resolve but I just don't like having to chase these issues.

11 August 2025
Unprompted review
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Reply from Trulawn

Hi Michael. Thank you for your feedback about your experience. We're glad you're happy with the work conducted, and apologise for any inconvenience caused. We'll take on board your comments for the future should an issue of this nature arise again. Have a great day.

Rated 5 out of 5 stars

Top Job all round.

Top Job all round.
From the initial quote to completion of the job was all absolutely spot on.
Very pleased with the look and finish, would 100% recommend.

4 December 2025
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Reply from Trulawn

Hi Peter. Thanks for your feedback about the job. We're so glad to hear you had a good experience with your transformation. Enjoy your new grass!

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