True Research Labs Reviews 123

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of navigating the website and the smooth ordering process, often noting that payment is straightforward. Many people are consistently pleased with the product quality, describing it as outstanding and effective, with some even performing their own tests to confirm legitimacy. The delivery service is frequently praised for its speed and reliability, with orders often arriving quickly and well-packaged to prevent damage. Reviewers also commend the customer service for being responsive and helpful, contributing to an overall positive experience. However, some customers reported issues with product quality, such as clouded medications or products causing skin irritation, and in some cases, vials arriving shattered. A few other people also felt that customer service was poor, mentioning unreturned emails, unanswered phone calls, or a lack of resolution for issues. There were also instances where orders were significantly delayed or never received, despite promises of quick delivery.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the high quality and effectiveness,... See more

Delivery service

People report positive experiences with delivery service, consistently praising the fast shipping times, with... See more

Order

Customers had positive experiences with order, with many reviewers expressing satisfaction with the ease of... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the top-notch and... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as outstanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website it so easy to navigate and the product arrives quickly. I’ve ordered many times now and have always had a great experience!

Rated 5 out of 5 stars

Ordered twice from this company in April and May without issues. Products arrived well wrapped in bubble wrap as well as box filler to keep them from being smashed or move around the box. Quite happy... See more

Rated 5 out of 5 stars

My experience has been excellent with this company. The customer service and the quality of products have been outstanding. I recommend to everybody to trust true research labs in order to reach their... See more

Rated 5 out of 5 stars

I am always skeptical about ordering from a new company. The ordering was a breeze, payment went smooth, and it was delivered in a reasonable amount of time. The product works well. I will use TRUE... See more


Company details

Written by the company

True Research Labs is a leading U.S.-based supplier of premium research-use-only (RUO) peptides, providing high-purity compounds for laboratory and scientific research. Known for quality, transparency, and reliability, True Research Labs has become a trusted name for researchers seeking lab-tested peptides with verifiable third-party Certificates of Analysis (COAs). True Research Labs specializes in sourcing and distributing research peptides with a strong emphasis on purity, consistency, and accurate labeling. Every product undergoes strict quality control standards and independent lab testing to ensure it meets the highest expectations for research applications. True Research Labs is committed to fast and reliable shipping across the United States, secure ordering, and a seamless customer experience. Their focus on operational excellence, product integrity, and responsive support has made them a preferred choice for those looking to buy research peptides online from a trusted peptide company. As a forward-thinking research supplier, they continuously improve their testing standards, product selection, and fulfillment processes to better serve the scientific and research community. All products sold by True Research Labs are strictly intended for laboratory research use only. Not for human consumption.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

123 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

If you live in Canada please save your…

If you live in Canada please save your money, I got charged $65 customs fees over a thing I bought for $75, if I return item I loose my money entirely.
Please take my advise and save your money.

12 May 2026
Unprompted review
True Research Labs logo

Reply from True Research Labs

We’re sorry to hear about your experience. While we do offer international shipping, customs duties, taxes, and import-related fees are determined by the destination country and are outside of our control. In some cases, international shipments may also experience customs delays or may not clear customs depending on local regulations.

That said, we always want to help where we can. If your shipment encountered a customs issue, please contact us at Support@trueresearchlabs.com with your order details so our team can review the situation and discuss possible reshipment options.

Sophie Bennet
Customer Support
True Research Labs

Rated 1 out of 5 stars

They scammed me

They scammed me, i order it 3 weeks ago and they didn’t even send me my order, i talk with the support and they said sorry and made me a new order, after that it’s been 2 weeks and they don’t answer me or send me nothing, i am order 3923, I expect an answer with a refund or i will pursue a legal case and make sure everyone knows this company is a fraud, answer me with my money and I delete it, ignore me and I’ll make you viral you and all your influencer s

28 April 2026
Unprompted review
True Research Labs logo

Reply from True Research Labs

We’re sorry to hear about your experience and understand your frustration regarding the delays and communication issues surrounding your order.

After reviewing your message, we would like the opportunity to resolve this directly. It appears a replacement order was already issued after the initial shipment issue, but we understand your concern regarding the lack of recent updates. Please contact us at Support@trueresearchlabs.com and reference order #3923 so our team can provide an update and work toward a resolution as quickly as possible.

We take customer concerns seriously and appreciate the chance to address this properly.

Sophie Bennet
Customer Support
True Research Labs

Rated 1 out of 5 stars

Dont order from this place

Dont order from this place, even tho there are massive influencers promoting this shit. Do not order from them, they promise a 2 day delivery n its been over 2 weeks and im still yet to recieve my order or recieve any support. They do not reply on their email either, this shit is just a pure scam.

26 April 2026
Unprompted review
True Research Labs logo

Reply from True Research Labs

We’re sorry to hear about your experience and understand your frustration with the delay and lack of response you’ve experienced.

We do aim to provide timely shipping and support, however delivery times can occasionally be affected by courier delays, customs processing, or high order volumes. That said, we absolutely do not want any customer to feel ignored, and we regret that you haven’t received a reply from our support team.

Please contact us directly at Support@trueresearchlabs.com with your order details so we can review what happened and ensure this is resolved for you as quickly as possible.

Sophie Bennet
Customer Support
True Research Labs

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