I rang the office today and spoke to Mathew scorer who went through everything with me and sorted everything out for me. his manner was excellent professional and polite. Mathew is a credit to true po... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Finance especially pension talks leave me in a muddle. Rebecca was great. She was helpful, concise and made me feel more in control about my situation. I would heartedly recommend True Potential to an... See more
Company replied
Phoned TP today needing help with some forms. Natasha guided us through them, such a pleasant experience to a very puzzling way to supply information. Thank you Natasha for taking your time today, you... See more
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Staff member rang soon after online request. Angel took time to explain in an easy to understand way what details and questions she needed from me. She answered all my queries professionally and in a... See more
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Company details
- Financial Consultant
- Financial Institution
- Investment Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About True Potential
Written by the company
With over 500,000 clients, £30 billion of assets on the platform and a decade of success, we’re experts in helping people reach their financial goals. Whether it’s planning for retirement, investing for growth or simply taking control of your finances, we’ve got the expertise to help.
The True Potential approach aims to help you do more with your money by providing expert financial advice (True Potential Wealth Management), innovative investments (True Potential Investments), dedicated support, and award-winning technology.
Once we’ve set up your personal financial plan, you can track every aspect of it by app and online. If you ever want to make a change, add some money or make a withdrawal, it’s only a few taps away. Plus, whenever you have a question our friendly Relationship Management Team are here for you.
If you’d like to find out if our service is right for you and how we can help you do more with your money, please get in touch. There’s no obligation and our friendly team will talk you through your options.
With investing, your capital is at risk. Investments can fluctuate in value and you may get back less than you invest.
True Potential Wealth Management LLP is authorised and regulated by the Financial Conduct Authority, FRN 529810. www.fca.org.uk
True Potential Investments LLP is authorised and regulated by the Financial Conduct Authority, FRN 527444. www.fca.org.uk Registered in England and Wales No OC356027
How we offer you more.
Written by the company
- Expert financial advice.
- Long-term goals are unique to you, which is why we’ll design a financial plan that’s personalised for your circumstances and aspirations. Our highly qualified financial advisers take a holistic approach to creating, supporting and reviewing your plan.
- Access to innovative investments.
- We understand that you want two things from your investments, to maximise your returns within your chosen risk profile and reduce the risk of volatility. Our chosen investment solution, the True Potential Portfolios, aim to achieve both these goals whilst driving down costs.
- Dedicated video, phone and email support.
- When it comes to finances, having someone to talk to is essential. Our friendly customer care team are on hand to answer any questions you may have – whether it’s about your financial plan, your account, or money in general.
- Award-winning technology.
- As part of our service, you have 24/7 access to your whole financial plan with our mobile app and desktop site. This unrivalled view of financial life puts you in control and empowers you to do more with your money.
Contact info
Gateway West, Newburn Riverside, NE15 8NX, Newastle upon Tyne, United Kingdom
- 0191 625 0350
- contact@truepotential.co.uk
- truepotential.co.uk
Reach your true potential.
4.9
Excellent
21K reviews
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Hamish was super helpful
Hamish was super helpful, professional and friendly - I couldn't have asked for any more from him. Thank you.
23 April 2026
Reply from True Potential
Hi Ian, we're delighted to hear about the help you received from Hamish. Thank you for leaving a review.
Very helpful
Very helpful, sorted the issue out immediately and booked a follow on call for Tuesday/ Wednesday - very proactive
11 May 2026
Reply from True Potential
Hi Graham, thank you for letting us know about your positive experience.
All the staff seem knowledgable and…
All the staff seem knowledgable and friendly and eager to help help. Both Matthew (Today) and Jessica whom I spoke to on Friday were very helpful.
Highly recommended!
11 May 2026
Unprompted review
Reply from True Potential
Hi Pete, thank you for taking the time to share your positive experience with us. We're pleased to hear about the help you received from Matthew and Jessica.
Went through my annual review today
Went through my annual review today , and whilst it was very thorough, Anita was excellent at understanding our views and explaining everything in full.
8 May 2026
Reply from True Potential
Hi Keith, we are delighted to hear about the help you received from Anita.
Madelaine was very patient in helping…
Madelaine was very patient in helping me navigate the TP site and upload documents.
8 May 2026
Unprompted review
Reply from True Potential
Hi, we're delighted to hear about the help you received from Madelaine. Thank you for leaving a review.
Amazing Professional
Had a phone call from Jo who was polite friendly and very helpful with my enquiry.
7 May 2026
Reply from True Potential
Hi Kenny, we are happy to hear about the help you received from Jo.
Lucy Davidson and Ross Basskind
Lucy Davidson and Ross Basskind were both very courteous, knowledgeable and very clear in explaining matters.I felt I had known them for years!
8 May 2026
Unprompted review
Reply from True Potential
Hi Daniel, we're pleased to hear about the help you received from Lucy and Ross. Thank you for taking the time to leave a review.
Alice
Alice was polite, knowledgeable and friendly. She answered my questions and arranged a further appointment at a time to suit me. I couldn't ask for more.
9 May 2026
Unprompted review
Reply from True Potential
Hi Terence, we're delighted to hear about the help you received from Alice. Thank you for leaving a review.
Great customer se
7 May 2026
Unprompted review
Reply from True Potential
Hi, thank you for leaving a review.
Very helpful and friendly service
The response time to phone calls was quick and the advice received was clear and helpful. They were patient in repeating and clarifying details, so I felt comfortable and supported in making decisions about my investments.
1 May 2026
Reply from True Potential
Hi Noelle, thank you for taking the time to let us know about your positive experience.
My phone call was answered very quickly…
My phone call was answered very quickly without going through lots of menus, unlike other companies.
My query was dealt with straight away and the lady answering my call was very efficient and helpful
8 May 2026
Unprompted review
Reply from True Potential
Hi Lisa, thank you for taking the time to let us know about your experience. We appreciate your feedback.
Th pension enquiry.e company was very professional in…
The company was very professional in the way they doubt. With my inquiries, and they was able to fulfil all my request I wanted. The agent was very polite and patience. I had some difficulty doing some things and she taught me through. It stays by stays and she was very patient and helpful. I really appreciate.That and I would recommend that company to my friends and family. If they need similar services
30 April 2026
Reply from True Potential
Hi Orlando, we are delighted to hear about your positive experience. Thank you for taking the time to leave a review.
Growing funds through clear information
I have found true potential to be supportive and helpful , I believe that they give me the correct information to make sensible decisions to grow my investments - Special mention to John Britton who has given me strong information and to Steven Wright who led me through processes to ensure that my wishes are carried out
8 May 2026
Unprompted review
Reply from True Potential
Hi David, thank you for taking the time to share your positive experience with us. We're pleased to hear about the help you received from John and Steven.
Hamish was very pleasant helpful and…
Hamish was very pleasant helpful and was able to initiate my request great service
8 May 2026
Reply from True Potential
Hi, we are delighted to hear about the help you received from Hamish.
Five star service
Regan who i was speaking to made me feel important and she explained everything she was saying in a very pleasant and kind manor
8 May 2026
Reply from True Potential
Hi Philip, we're delighted to hear about the help you received from Regan. Thank you for leaving a review.
good response
Got through in a reasonable time. Agent addressed issue with efficiency and courtesy.
8 May 2026
Unprompted review
Reply from True Potential
Hi, thank you for letting us know about your experience.
helpful customer service
Phoned True Potential for assistance in completing the required idenity verification checks and received help from Natasha who was exremely pleasant and patient with me. As a result the checks successfully completed.
8 May 2026
Unprompted review
Reply from True Potential
Hi Tom, we're pleased to hear about the help you received from Natasha. Thank you for taking the time to leave a review.
Good telephone service
In an age when passwords and security are becoming necessarily rather opaque and difficult Misba was accurate, patient and never rushed anything. Thank you
8 May 2026
Unprompted review
Reply from True Potential
Hi Timothy, thank you for taking the time to let us know about your experience. We're pleased to hear about the help that you received from Misba.
Helpful service
The True Potential Advisor was extremely helpful and patient while assisting me to sort out my pension payments for the next year.
8 May 2026
Reply from True Potential
Hi Alison, thank you for taking the time to let us know about your experience. We appreciate your feedback.
Oceana
Oceana , was the Advisor who took my call and I found her very helpful , friendly and extremely knowledgeable. Oceana was able to provide me with all the necessary information regarding transferring an existing pension over to True Potential. It was nice to speak to someone so efficient.
8 May 2026
Unprompted review
Reply from True Potential
Hi Tim, thank you for taking the time to share your experience with us. We're delighted to hear about the help that you received from Oceana.
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