Corey Mckeown rang to discuss my annual review I had just completed. Went through a few security checks, before asking some questions about the information I had filled in. Made sure I was still happ... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Spoke with Sumaiya today following up on my pension review for the next year, and, as always, she helped go through the options that were open to me in a clear, concise and friendly way. This is what... See more
Company replied
I was requesting to action a one off drawdown and required some guidance to get it right first time. I was assisted by Amy Horsman, one of the True Potential staff, who phoned me promptly, was no... See more
Company replied
i received,as usual,excellent treatment of my inquiry today.the young lady to whom i spoke was an object lesson in total customer care.she was efficient,totally polite and,as i said,everything a custo... See more
Company replied
Company details
- Financial Consultant
- Financial Institution
- Investment Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About True Potential
Written by the company
With over 500,000 clients, £30 billion of assets on the platform and a decade of success, we’re experts in helping people reach their financial goals. Whether it’s planning for retirement, investing for growth or simply taking control of your finances, we’ve got the expertise to help.
The True Potential approach aims to help you do more with your money by providing expert financial advice (True Potential Wealth Management), innovative investments (True Potential Investments), dedicated support, and award-winning technology.
Once we’ve set up your personal financial plan, you can track every aspect of it by app and online. If you ever want to make a change, add some money or make a withdrawal, it’s only a few taps away. Plus, whenever you have a question our friendly Relationship Management Team are here for you.
If you’d like to find out if our service is right for you and how we can help you do more with your money, please get in touch. There’s no obligation and our friendly team will talk you through your options.
With investing, your capital is at risk. Investments can fluctuate in value and you may get back less than you invest.
True Potential Wealth Management LLP is authorised and regulated by the Financial Conduct Authority, FRN 529810. www.fca.org.uk
True Potential Investments LLP is authorised and regulated by the Financial Conduct Authority, FRN 527444. www.fca.org.uk Registered in England and Wales No OC356027
How we offer you more.
Written by the company
- Expert financial advice.
- Long-term goals are unique to you, which is why we’ll design a financial plan that’s personalised for your circumstances and aspirations. Our highly qualified financial advisers take a holistic approach to creating, supporting and reviewing your plan.
- Access to innovative investments.
- We understand that you want two things from your investments, to maximise your returns within your chosen risk profile and reduce the risk of volatility. Our chosen investment solution, the True Potential Portfolios, aim to achieve both these goals whilst driving down costs.
- Dedicated video, phone and email support.
- When it comes to finances, having someone to talk to is essential. Our friendly customer care team are on hand to answer any questions you may have – whether it’s about your financial plan, your account, or money in general.
- Award-winning technology.
- As part of our service, you have 24/7 access to your whole financial plan with our mobile app and desktop site. This unrivalled view of financial life puts you in control and empowers you to do more with your money.
Contact info
Gateway West, Newburn Riverside, NE15 8NX, Newastle upon Tyne, United Kingdom
- 0191 625 0350
- contact@truepotential.co.uk
- truepotential.co.uk
Reach your true potential.
4.9
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Fantastic customer service from Kate
Excellent customer service from Kate. She was very calm and patient with me whilst talking me through verification. I am not vey good with technology and she took the time to explain everything in great detail and even called me straight back when I accidentally it her off. Fantastic customer service.
13 May 2026
Unprompted review
Reply from True Potential
Hi Iain, thank you for taking the time to share your experience with us. We're delighted to hear about the help that you received from Kate.
I spoke with Maria regarding my enquiry…
I spoke with Maria regarding my enquiry and she was very affable and professional.
She talked me through things and I was satisfied with her advise.
13 May 2026
Unprompted review
Reply from True Potential
Hi, we're delighted to hear about the help you received from Maria. Thank you for leaving a review.
Reply from True Potential
Hi Ian, thank you for taking the time to leave a review.
The person who took my call was…
The person who took my call was professional, polite and very helpful.
13 May 2026
Reply from True Potential
Hi John, thank you for taking the time to let us know about your positive experience.
First class service .
She was really helpful ,talked me through everything ,could not ask for better service 👍🏻
13 May 2026
Unprompted review
Reply from True Potential
Hi John, thank you for letting us know about your positive experience.
Ava was extremely helpful.
Ava was extremely helpful, and stayed on the line while I was sorting through my required form. My customer experience could not have been better. Thank you very much.
13 May 2026
Unprompted review
Reply from True Potential
Hi Colin, we're delighted to hear about the help you received from Ava. Thank you for leaving a review.
Reply from True Potential
Hi Kate, thank you for leaving a review.
It was a clear and professional phone…
It was a clear and professional phone call with Lorraine.Helped me understand and guided me through the process of completing my request.Thank you.
13 May 2026
Reply from True Potential
Hi Alistair, we're delighted to hear about the help you received from Lorraine. Thank you for leaving a review.
Reply from True Potential
Hi William, thank you for leaving a review.
Form filling assistance
I needed some assistance in filling out a withdrawal form and was contacted by Natasha, who patiently took me through the required steps.
Natasha was extremely helpful and professional and caring. Thankyou
13 May 2026
Unprompted review
Reply from True Potential
Hi Paul, we're pleased to hear about the help you received from Natasha. Thank you for taking the time to leave a review.
Always very efficient and easy to…
Always very efficient and easy to communicate on line.
12 May 2026
Unprompted review
Reply from True Potential
Hi Andrew, thank you for taking the time to leave a review.
The representative was extremely…
The representative was extremely helpful and patient, top marks in all respects.
13 May 2026
Reply from True Potential
Hi Colin, thank you for letting us know about your experience.
Reply from True Potential
Hi Steve, thank you for leaving a review.
Reply from True Potential
Hi Ellen, we are happy to hear about the help you received from Emily.
My wife and myself spoke to Dan who…
My wife and myself spoke to Dan who assisted us both with a annual update.
Dan was very helpful and took the time to explain and work through the update .
Thank you Dan
12 May 2026
Reply from True Potential
Hi Barry, we're pleased to hear about the help you received from Dan. Thank you for taking the time to leave a review.
Reply from True Potential
Hi Jeanette, thank you for taking the time to leave a review.
Gabriel was really helpful
Gabriel was really helpful
Done my annual renewal online and he phoned to go through it with me..
Explained all us I was a little unsure what some things meant...
12 May 2026
Unprompted review
Reply from True Potential
Hi Helen, thank you for taking the time to let us know about your experience. We're pleased to hear about the help that you received from Gabriel.
Great company to work with.
Great company to work with, always helpful and always keep me informed, never rushed and always courteous and polite on the phone. The app is especially useful, clear and concise, everything in one place.
12 May 2026
Reply from True Potential
Hi Stewert, we are delighted to hear about your positive experience. Thank you for taking the time to leave a review.
Ease of communication and good…
Ease of communication and good information given following my query. Excellent.
12 May 2026
Reply from True Potential
Hi Christopher, thank you for taking the time to let us know about your experience. We appreciate your feedback.
Thank you Angel for your help on the…
Thank you Angel for your help on the phone call today. You were very Professional and understanding, and it was nice to hear someone with a nice attitude trying to help me out. Thank you again Angel. Kinda Regards. David.(mobile phone)
12 May 2026
Reply from True Potential
Hi David, thank you for taking the time to let us know about your experience. We're pleased to hear about the help that you received from Angel.
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