True Peptide Labs Reviews 34

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

A friend of mine referred me to this company for my peptide needs. I’m very glad I chose to order from them. Shipping was quick and packaged nicely to avoid any damage from the shipping carrier. Produ... See more

Rated 1 out of 5 stars

Where do I start?? Well It is a SCAM 100%. I ordered B12 for 50$ X2. I was rushed to pay with Bitcoin no information on the complete process at all. I then received a message from a Global Transporta... See more

Company replied

Rated 5 out of 5 stars

Amazing customer services! Answered all questions and helped me with a refund and return. Very grateful and happy to say I can trust this company with my full chest!

Rated 5 out of 5 stars

Great customer service! They answered all the questions I had regarding my shipment in minutes. I would highly recommend them and will continue to purchase from them as long as they are around.

Company details

Written by the company

True Peptide Labs is a research-focused supplier specializing in high-purity research peptides, laboratory compounds, and supporting supplies for scientific and educational research use only. We are committed to providing researchers with accurately labeled, professionally packaged, and independently tested research products designed to meet the highest standards of quality and consistency. Our catalog includes a wide range of lyophilized research peptides, research GLP analogs, metabolic research compounds, and laboratory accessories. Every product is handled with strict attention to quality control, proper storage, and secure packaging to ensure integrity upon delivery. All items are clearly labeled “For Research Use Only – Not for Human Consumption.” At True Peptide Labs, transparency and customer service are core values. We prioritize fast, discreet shipping, responsive support, and clear communication throughout the ordering process. Our team works closely with research partners to ensure questions are answered quickly and accurately. Researchers choose True Peptide Labs for our reliability, consistency, and professionalism.


Contact info

4.0

Great

TrustScore 4 out of 5

34 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Have had only good experiences

I have ordered many times and even when a vial was missing. They made sure to send the ones I was missing. The product is true and accurate, and I always come back!

1 March 2026
Unprompted review
True Peptide Labs logo

Reply from True Peptide Labs

That’s great to hear! we’re always glad to assist our customers whenever possible .

Rated 1 out of 5 stars

Bad peps

Ordered 2 vials of motsc and 10ml of bac water from them. Placed all 3 in a dark cool place at room temperature forn3 days before reconstituting. The first one i reconstituted with 2ml of bac water and it instantly became cloudy. I tried to reconstitute the 2nd one with just 1 ml of bac water and it had crystals plus was cloudy. From the research I've done it's either bad peps or bad bac water. I Emailed true peptides about this and never got a response. Was hoping they'd make it right but since I received no response will be taking my business elsewhere!

5 April 2026
Unprompted review
True Peptide Labs logo

Reply from True Peptide Labs

Hi Sara,

We’re sorry to hear about your experience. We haven’t received similar reports regarding this product, and quality is very important to us.

We’re unable to locate your original message please contact us at support@truepeptidelabs.com with your order details so we can review this and assist you directly.

We’d appreciate the opportunity to make this right.

– True Peptides Support Team

Rated 1 out of 5 stars

Beyond bizarre experience with this…

Beyond bizarre experience with this company. An item was missing from my order, I notified them, they denied the item was missing and refused to refund me for it because they “checked their security cameras.” Ok, weird. I guess they are accusing me of lying? Quality of the peptides was so poor I threw them out. I returned the unopened ones and inquired about a refund a week after they had received my return, for them to say they hadn’t received it. Thank goodness I saved the tracking info and was able to confirm they had in fact received it. Still waiting on the refund. So many good peptide companies to buy from, no reason at all to waste your time/money with this company.

1 March 2026
Unprompted review
True Peptide Labs logo

Reply from True Peptide Labs

Hi Kady,

We’re sorry to hear about your experience. We take order accuracy and customer concerns seriously, and all shipments are documented to ensure items are included before leaving our facility.

Regarding your return, we’d like to review this further please contact us at support@truepeptidelabs.com with your order and tracking details so we can verify and assist with your refund.

We’re committed to resolving this promptly and appreciate the opportunity to make things right.

– True Peptides Support Team

Rated 5 out of 5 stars

I love this company

I love this company, they have excellent costumer service, fast shipping, and amazing products that are affordable and always work. I love them and recommend them to everyone i meet.

26 March 2026
Unprompted review
True Peptide Labs logo

Reply from True Peptide Labs

We truly appreciate your support, thank you for the kind words. We’re glad you’ve had a great experience with our service, fast shipping, and product quality.

Your recommendation means a lot to us, and we look forward to continuing to serve you.

Rated 1 out of 5 stars

I submitted my order on Saturday…

I submitted my order on Saturday morning and didn’t get anything else until Monday. All it said was that a label was created since then it hasn’t updated anything. I paid extra for fast delivery! I probably wont get anything else until the end of the week.

21 February 2026
Unprompted review
True Peptide Labs logo

Reply from True Peptide Labs

Hi Queverlin,

I completely understand your frustration and appreciate you reaching out. I just wanted to clarify that UPS, FedEx, and USPS do not process or move express shipments over the weekend. Because of this, your order would have been shipped out on Monday.

From there, delivery timing depends on the shipping option selected at checkout either next-day or two-day shipping.

Please let me know if you have any other questions or if there’s anything else I can assist you with. I’m happy to help.

Best regards,

Rated 5 out of 5 stars

Excellent Customer Service

Their products are top notch, and I have paced several orders with them. My orders have always arrived quickly.
Their support team is fantastic.They have responded quickly and courteously any time that I have reached out to them with questions.

I would recommend that you check
them out for your peptide needs.

18 February 2026
Unprompted review
True Peptide Labs logo

Reply from True Peptide Labs

Thank you for your continued support, it truly means a lot. We’re glad to hear your orders have consistently arrived quickly and that our support team has been responsive and helpful.

We appreciate the recommendation and look forward to continuing to provide you with a seamless experience.

Rated 5 out of 5 stars

TruepeptideLabs one of the best sites…

TruepeptideLabs one of the best sites I’ve found, amazing customer support, thru emails and call center! I found myself coming to the site and getting my monthly supplies. Fast delivery and everything comes in perfect condition. Thank you guys! I appreciate the service.

11 February 2026
Unprompted review
True Peptide Labs logo

Reply from True Peptide Labs

We truly appreciate your continued support — thank you for the kind words. It means a lot to know you’ve had a consistent experience with our service, delivery, and quality.
We look forward to serving you again.

Rated 5 out of 5 stars

So happy I found them!

I don’t normally write reviews, but I had such a great experience with Truepeptidelabs! We all know it’s pretty risky ordering peptides because there are so many scams. I took a chance with this company based off the other reviews on trust pilot. I placed an order the morning of February 6th and by the end of the day I already received a tracking number with UPS. Monday came around and it hadn’t moved yet, which I assumed was because it had been a weekend. So I called the number on their site to verify and was told what I already had been thinking. It shipped from south florida later that day and arrived in my mailbox on Tuesday! They even upgraded my BAC water which was a nice surprise. I’m very happy I found this company, they’re legitimate, fast, and I will continue to order from them :)

10 February 2026
Unprompted review
True Peptide Labs logo

Reply from True Peptide Labs

Thank you for taking the time to share this — we truly appreciate it. We’re glad everything arrived quickly and that you had a smooth experience with us.
Enjoy the upgrade, and we look forward to taking care of you again!

Rated 5 out of 5 stars

I’ve being using true peptides from…

I’ve being using true peptides from some time now and have put some friends on to this website and as true as their name are the products sold. TIRZ, RETA, BCP, TB-500, tesamorelin, and MOTS-C have been game changing especially after that 6week mark. I’ve tried multiple retailers and for the price, expedited shipping, reliability, and the quick responsive customer service is a 10/10 overall top tier out all other services I’ve used. Highly recommend their business.

26 January 2026
Unprompted review
True Peptide Labs logo

Reply from True Peptide Labs

Thank you so much for the incredible support and for taking the time to share your experience. Hearing that you trust us enough to recommend us to your friends truly means everything to us. We work hard to provide consistent quality, fast shipping, and real customer care, and we’re grateful to have you as part of the True Peptide Labs community.

Rated 5 out of 5 stars

The COA’s that they provided on True…

The COA’s that they provided on True Peptide Labs were delivered super quick and the customer service was excellent!

22 January 2026
Unprompted review
True Peptide Labs logo

Reply from True Peptide Labs

Thanks so much! We’re happy to hear the COAs were delivered quickly and that you had a great experience with our team. We appreciate your support!

Rated 5 out of 5 stars

my experience with this company has…

my experience with true peptide labs company has been amazing from the customer service to the quality of the product. definitely will be buying again and referring friends and family !

13 January 2026
Unprompted review
True Peptide Labs logo

Reply from True Peptide Labs

Thank you so much for sharing your experience! We’re thrilled to hear that our customer service and product quality made such a positive impression. We truly appreciate the referrals and look forward to serving you again.

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