True North Moving Reviews 

Reply from True North Moving

Sep 18, 2025

Hello Lynda,

Thank you for sharing your experience. We truly value all feedback, as it helps us improve. Unfortunately, with the limited details provided, we aren’t able to locate your file to review what happened. We would love the opportunity to go over your move together so we can better understand the situation and address your concerns. Please reach out to our office at your convenience, we’re here to help and want to make this right. 954-416-9655

Sincerely,
Management
Frontier Moving Solutions

Reply from True North Moving

Sep 12, 2025

Hello Kimberly,

We take all customer concerns seriously and want to clarify the situation. Frontier Moving Solutions is a licensed interstate moving broker, which means we coordinate moves through authorized carriers. This was clearly explained at the time of booking, and your Bill of Lading included the carrier’s information the day you booked.

Regarding your refund request, while we were unable to issue a full refund, our management team worked directly with you to discount the services and addressed all of your concerns. We also reached out multiple times and are currently awaiting your response to finalize any remaining details.

We strive to provide clear communication and fair solutions for all customers and regret any miscommunication that may have occurred.

Best regards,
Frontier Moving Solutions
Management

Reply from True North Moving

Sep 12, 2025

Hello Clara,

We take all customer feedback seriously and want to clarify a few points. Frontier Moving Solutions is a licensed interstate moving broker, which means we coordinate moves through authorized carriers. Carrier information is provided on the Bill of Lading, and final charges are determined by the carrier based on actual inventory, space, and services provided, not by Frontier directly.

During your quality assurance appointment, our team advised adding more space to your reservation based on the additional items you were including. You chose not to add the extra space and indicated that you would rather move those additional items yourself than pay for the adjustment. Final charges reflected the inventory and space confirmed with the carrier.

Regarding payments, we accept standard methods as requested by the Department of Transportation and outlined in our documentation.

We understand that moving can be stressful, but labeling our company as discriminatory or suggesting unethical practices is inaccurate. Our team strives to provide clear communication, fair guidance, and transparent solutions for all customers.

Best regards,
Frontier Moving Solutions
Management

Reply from True North Moving

Aug 29, 2025

We regret that your experience was frustrating and want to clarify how our process works. Frontier Moving Solutions is a licensed interstate moving broker. Our role is to coordinate and schedule moves through our network of authorized carriers. Final charges are determined at pickup based on the verified inventory, actual weight/space, and any additional services required, which is standard in the moving industry and clearly outlined in the documentation provided at booking.

While estimates provide a good faith range based on the information provided during the initial call, any adjustments at pickup reflect the actual inventory and requirements. This is not intended to mislead or pressure customers.

We encourage all customers to review the contract, ask questions about estimates, and file a claim if they feel any charges are incorrect. Our team is always available to assist in guiding customers through this process.

We stand by our commitment to transparency and customer service, and while we understand moves can be stressful, labeling our company as dishonest does not reflect the thousands of successful moves we facilitate nationwide.

We would love the chance to break down your experience together and potentially discuss ways to resolve these matters. Give customer service a call at 954-416-9655 and we can further discuss!

Best Wishes,
Management
Frontier Moving Solutions

Reply from True North Moving

Updated Aug 29, 2025

Hello Thomas,

We regret that your experience was frustrating. For clarity, Frontier Moving Solutions is a licensed interstate moving broker, and our role is to coordinate and schedule moves through our carrier network. The actual handling, transport, and delivery of items are carried out by the assigned carrier.

Final charges are determined at the time of pickup based on the verified inventory, actual space/weight, and any additional services required. While we understand that these adjustments can be upsetting, they are standard, federally regulated practices and not intended to pressure customers.

Regarding damages or missing items, all customers have the right to file a formal claim with the carrier or through the claims process. Our team is available to assist with this to ensure proper documentation and resolution.

We take customer feedback seriously and continuously work to improve communication and service. While no moving process is without challenges, labeling our company as dishonest or aggressive does not reflect the thousands of successful moves we facilitate nationwide. Please feel free to contact customer service to see if we can present a resolution you are satisficed with.

Best Wishes,
Management
Frontier Moving Solutions

Reply from True North Moving

Updated Aug 29, 2025

Hello again,

We strongly disagree with the characterization of our company as “thieves.” Frontier Moving Solutions is a licensed interstate moving broker, and all pricing, terms, and procedures are clearly outlined in the documentation provided at booking. Final charges are determined by the carrier at pickup based on the verified inventory, actual space/weight, and any additional services required, which is standard in the moving industry.

While we understand that moving can be stressful and unexpected adjustments to pricing may feel frustrating, these are regulated and transparent practices, not breaches of contract. Customers always have the right to review charges and file a formal claim if they believe an error has occurred.

Additionally, leaving a second review repeating the same claims was unnecessary, as our team already addressed your concerns in prior correspondence. Reposting does not add new information and can create confusion for future readers.

We take customer feedback seriously and regret that this move did not meet your expectations. However, labeling our company as dishonest is inaccurate and does not reflect the thousands of successful moves we facilitate nationwide.

Thanks,
Frontier Management

Reply from True North Moving

Aug 29, 2025

Hello Beatriz,

We understand your frustration and regret that this was your experience, but we must firmly reject the accusation that our company engages in scamming or theft. Frontier Moving Solutions is a licensed interstate moving broker operating under federal regulations. Our role is to schedule and coordinate moves through our carrier network, while the final charges are determined at pickup by the carrier based on verified inventory, actual space/weight, and any additional services provided.

While unexpected charges can be frustrating, they are not “invented”—they are federally regulated surcharges (such as for additional packing, long carry, or shuttle services) that only apply when required. If you feel these were applied in error, the correct path is to file a dispute or claim so that it can be formally reviewed.

We also take seriously your concerns about damage or disrespectful behavior. That is not the standard we expect from our carrier partners. All customers have the right to file a claim for damages, and our team is available to assist in guiding you through that process.

We value transparency and accountability, and while no moving process is perfect, labeling our company as “gross thieves” is inaccurate and does not reflect the way we operate or the thousands of successful moves we facilitate nationwide.

Best Wishes,
Management
Frontier Moving Solutions

Reply from True North Moving

Aug 29, 2025

Hello Marianne,

We are very sorry to hear about your experience and the issues you’ve described. To clarify, Frontier Moving Solutions is a licensed interstate moving broker, which means we coordinate and schedule moves through our carrier network. The actual pickup, transport, and delivery of items are carried out by the assigned carrier.

We understand your frustration regarding the pricing changes. Estimates are based on the inventory provided at booking, and adjustments are made by the carrier at pickup if additional items, volume, or services are required. While this is standard across the industry, we recognize how stressful it can feel so close to moving day.

Regarding the damages and missing items you mentioned, we are glad to see you have already filed a claim with CSI Pros, the independent claims company that handles all damage and loss reviews for interstate moves. This is the proper channel to ensure your concerns are formally investigated and resolved. Our team remains available to assist you in tracking and supporting that process.

We regret that this move did not meet your expectations. While challenges do occasionally occur in long-distance moves, we are committed to helping our customers through the claims process and continuing to improve communication and coordination with our carrier partners.

Best Wishes,
Management
Frontier Moving Solutions

Reply from True North Moving

Aug 29, 2025

Hello Erich

We are sorry to hear about your experience and regret the frustration this caused. To clarify, Frontier Moving Solutions is a licensed interstate moving broker. Our role is to coordinate and schedule moves through our carrier network, while the actual handling and transport of belongings is performed by the assigned carrier.

With regard to insurance and coverage, all interstate moves fall under federal law, which provides a standard “released valuation” of $0.60 per pound per item unless a customer elects to purchase third-party full-value protection. This is not unique to our company, but an industry-wide requirement regulated by the Department of Transportation.

We never want a customer to feel unsupported, which is why the proper process for situations involving damage is to file a formal claim. This ensures that issues are documented and reviewed in accordance with federal guidelines. Our team is available to help guide you through that process so you receive the resolution available to you.

We understand how upsetting it can be to experience damage during a move and we truly regret that this was your experience. While no moving process is without challenges, our commitment remains to transparency, accountability, and supporting customers through resolution. Please reach out to customer service at 954-416-9655 to discuss and see if we can help make things right!

Best Wishes,
Management
Frontier Moving Solutions

Reply from True North Moving

Updated Aug 29, 2025

Hello Esteban,

We regret that you feel this way about your experience, but we must clarify several points for accuracy and transparency. Frontier Moving Solutions is a licensed interstate moving broker. As such, our role is to assist with scheduling and routing through our carrier network. This is clearly outlined in the documentation provided at the time of booking. Final charges are determined by the carrier at pickup and are based on verified inventory, the actual space/weight required, and any additional services needed.

Regarding your cancellation concerns, all agreements contain a federally compliant three-business-day cancellation and refund policy, which was included in the documents you signed. Your request unfortunately came after that period had already expired, at which point the deposit was non-refundable.

As for the condition of your shipment, the physical handling and transport of items is performed by the carrier—not by Frontier directly. We do not condone or excuse poor handling, and all customers are entitled to file a formal claim for damages or losses. We strongly encourage you to do so, and our team is available to guide you through that process to ensure it is handled properly.

While we understand the stress that can come with a cross-country move, labeling our company as dishonest or suggesting that you were left without options is not accurate. Our goal has always been to provide transparent information, assist in coordinating moves, and help customers resolve issues that may arise.

We take customer feedback seriously and will continue working to improve communication and expectations, but we also stand by the integrity of our business and the services we provide to thousands of customers nationwide. We would love to see if we could maybe connect and provide some type of resolution. Please reach out to customer service at 954-416-9655 to discuss.

Best Regards,
Management
Frontier Moving Solutions

Reply from True North Moving

Aug 29, 2025

Dear Anonymous Client,

We take strong exception to your characterization of our company as “scammers” or “thieves.” Frontier Moving Solutions is a licensed interstate moving broker operating under federal regulation, and to suggest otherwise is both inaccurate and unfair. All customers are provided with written documentation before booking, clearly explaining our role, the estimate process, and the fact that final charges are determined by the carrier at the time of pickup based on verified inventory and services rendered.

We also find it concerning that such extreme accusations were made anonymously. Hiding behind anonymity while making damaging claims does not lend credibility to the review and makes it impossible for us to verify the details of your move or assist with any resolution.

While moving can be stressful and costs may increase if the actual items, packing needs, or services differ from the original inventory, that does not amount to unethical behavior or fraud. Additional charges such as long carry or packing fees are industry-standard and are itemized on all contracts. Furthermore, every customer has the right to file claims for damages or disputes, and our team is here to help facilitate that process.

We stand by the integrity of our business and the thousands of satisfied customers we’ve assisted nationwide. We encourage anyone reading this to look at the full scope of our customer base and understand that this review is not reflective of our company’s practices.

Best Wishes,
Management
Frontier Moving Solutions

Reply from True North Moving

Updated Aug 29, 2025

Hello Miguel,

We are sorry to hear that your moving experience has been frustrating. To clarify for transparency: Frontier Moving Solutions is a licensed interstate moving broker, not the carrier itself. Our role is to provide scheduling, routing, and estimates based on the information provided at booking. Final charges are determined by the carrier at the time of pickup and are based on the verified inventory, actual space/weight used, and any additional services requested. This process is outlined in the documentation signed at the time of booking.

We understand that pricing changes can be upsetting, but they are directly tied to the actual inventory and services required for your move. Delivery timeframes are also subject to federally regulated windows, which can extend up to 30 business days depending on scheduling, routing, and logistics.

While delays are rare, they can occur, and we regret that this impacted your experience. Please know that our team remains available to assist with updates, claims, or concerns as needed.

We appreciate your feedback, as it allows us to continue improving communication and service for future customers. Please reach out to our customer service department at 954-416-9655 so we can assist you through the resolution process.

Best Regards,
Management
Frontier Moving Solutions