Truefacet 

The quality and prices are always great and very good communication being able to actually speak with someone with any questions regarding their products or my order.

I had my eye on a Tag Heuer Carrera for quite some time and came across one on Truefacet's website. Customer service was super helpful while attending to my inquiries. Shipping was fast and securely packaged along with everything mentioned in the product listing details. I wouldn't hesitate to purchase from them again in the future!

We have used TrueFacet twice to purchase watches and both times the watches have come in perfect condition and the customer service has been unmatched. For the most recent purchase, I wanted to buy my husband a Rolex for our wedding. I was searching for the perfect watch for a few months and had given up, but one week before our wedding the model he wanted never worn came on the site and I was so excited to buy it. Unfortunately, it would not arrive in time for the wedding based on current estimates so I emailed TrueFacet support and Shawn emailed back immediately to help me get the watch on time (even earlier than he initially quoted!) all with ease. I will never forget the look on my husbands face when he opened the watch, and I have Shawn/TrueFacet for the memory and a timepiece he will have forever.

I ordered a watch for my wife's birthday. After seven business days, still not shipped. I called customer service and was informed they do not have the watch yet to be authenticated. Why are they listing items they don't have in stock? This will most likely be my last purchase from TrueFacet. Very disappointed. UPDATE: The item was sold (consignment with TrueFacet, not disclosed to me in advance) out from under me. We will now see if they are going to make it right.

I have dealt with many, many online vendors over the years but I must say that my recent experience with Truefacet has been above and beyond my expectations. They are an unbelievable company and I recommend them to everyone looking to purchase a watch or piece of jewlery.

I ordered a Rolex watch and unfortunately the wrong model arrived. I reached out to customer service and they immediately acknowledged the error, apologized profusely, and proceeded to bend over backwards to make it right. They were in constant communication with me, sent me a prepaid label even working after hours to return the incorrect watch immediately, and quickly shipped out the correct watch. They even went so far to tell me when I would get my watch and supplied me with pictures of the watch before shipping in order for me to feel confident that what I ordered was indeed being correctly shipped out.

Unlike most vendors, especially nowadays, I did not have to chase after Truefacet and despite the initial problem I feel completely satisfied with how the situation was resolved. I could not be happier with the customer service I received and throughout the process I was made to feel like a valued customer. I highly recommend Truefacet and look forward to doing business with them again in the future. This is my second watch purchase from Truefacet and I have also referred my brother, who also purchased a watch. All three experiences have been wonderful. I highly recommend them! They even provided me with a referral credit which was also nice in which I used in the purchase of my second watch.

Happy Customer,
Charlie

I honestly got on a wrong foot with TrueFacet. I purchased a high-end Rolex watch from them and had my doubts. But because I watched several YouTube watch reviews, I learned that they are legitimate. So I gave it a go. 2 weeks past, still no watch. I was beginning to be anxious. Finally, on the 3rd week and 5 phone calls to their corporate line, the watch arrived. As expected, it was 100% authentic. The reason it took a while was because they are authenticating the item before shipping out the item. Fair enough. I just wish they’d tell you which step of the process the order is in. In any case, I’m delighted with my watch. However, the 2nd hiccup began. It was missing a link (did not fit me right away) and did not have the original box. So I, again, called and emailed them. Fortunately, the one to whom i’ve spoken to several times, Glen, was the one who mainly assisted me along with Hetal. They were gracious enough to offer me a link. But since I needed to wear the watch right away, I did not press on it and instead sourced it from my local jeweler who happened to have the link I needed the same day. The Rolex box, I just got FedEx tracking number today that it has been shipped and I did not pay a dime. Of course i’m happy with that. Kudos!

Overall, would I recommend them? Absolutely YES. Is it a perfect transaction? NO. But they pulled through by providing this back-end stellar customer service — shoutout to Glen! Will I be buying more from them? I am now in the process of acquiring a new piece from them as we speak. Are there improvements to be made? See my 2 wishes below:
My two wishes for them to make it a truly incredible experience? I wish they would update the client every step of the way instead of the confirmation email and the shipping info (which has an interval of 2 weeks). And lastly, I wish they’d have more items on-hand to trim the overall buying time experience.

Thanks TrueFacet for a bumpy, but a definitely memorable experience! Onto the next transaction!

I originally received a Rolex and wanted to return it... The return was quick and I actually found a better selection and they quickly got it to me.. customer service was fantastic

Great site ..exellent customer service and fast shipping ..can be more happy!!!thanks trufacet!!!

This is my second Rolex that I have bought with True Facet and I cannot be more pleased both with the customer service, short delivery time and tremendous value. The selection of Rolex's is unparalled to any site. (And I did my research!) I was looking for a pre-owned Datejust watch and ended up finding a brand new Datejust II for less than a pre-owned. The Rolex store in PA didn't even bother to return my call when I was ready to buy a brand new one. (Clearly they lost the sale!) Needless to say, I'll be shopping here again for my next one - Preowned or NEW!

I recently purchased a Tiffany necklace from True Facet. Their Customer Service is First Class. They guarantee the authenticity of all their jewelry. Fast and secure shipping too (via FedEx with signature required). I highly recommend!

I bought an Hermes watch and Cartier ring from TrueFacet. They arrived quickly and I'm happy with both of them. I hadn't bought any luxury consignment before, so I was concerned about the possibility of fakes, but I was able to have everything authenticated upon arrival.

The best part about Truefacet that their prices are lower compared to other, fast delivery and no tax in California.

TrueFacet offers fantastic customer service. A seller had sold a watch, that I had purchased, through another site. I worked closely with Hetal and was able to fulfill my order and surpass my expectations!

True Facet has a great selection of luxury jewelry items at reasonable prices. Their customer service is helpful and has assisted me numerous times with several transactions.

Excellent price. Service was relatively fast. Very happy with transaction.will shop here again.

Fantastic shopping experience. Customer service is very timely responding to inquiries and also extremely helpful. I will definitely be shopping here again for future luxury purchases.

I discovered Truefacet from doing a Google search and I am very happy with my decision to but with them. This is an excellent customer service and company! I could not be more pleased with my purchase that I made. I will definitely do business with them again in the near future for my buying and selling of jewelry.

Recently bought my second Omega (a Seamaster GMT) from True Facet and once again it was an excellent experience. The watch arrived quickly, was as advertised, and the price I paid was very fair. I am now a regular browser of their website and am sure I'll purchase another timepiece this year.

Great follow up and made the experience great

Ordered a watch and was able to take advantage of a discount offered site-wide. The watch was pre-owned but in great shape. This is the second watch I have purchased from TrueFacet. Each purchase went quite well. I would use them again for further watch or jewelry purchases.