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Trtl Reviews 

3,057
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 745 reviews, reviewers had a great experience with this company. Customers frequently mention that online orders arrive very quickly and warmly appreciate the lightweight, portable design of the travel accessories. Many people note that these items provide exceptional support and genuinely help them sleep soundly and comfortably during long flights and demanding journeys. Some reviewers were not happy with the overall comfort, mentioning that the neck support felt stiff, rigid, or entirely too tall for proper use. A few other people also felt that strict return conditions, unexpected postal fees, and the fixed height of the inner structure created frustrating hurdles.

What people talk about most

Product

Clients share ambiguous opinions on product with high disagreement among reviewers. While some consumers... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast... See more

Quality

Reviewers mention ambiguous feedback about quality, with many praising the product as well-made and durable... See more

Order

Customers had ambiguous experiences with order processes, reflecting a wide split in satisfaction levels.... See more

User experience

Users describe ambiguous interactions with user experience, with some reporting it to be a very comfortable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As an under-tall adult, I finally realised what I need is the Junior Trtl as the adjustable one is way outside my budget and only comes in boring colours. My Junior Trtl and I have travelled man... See more

Company replied

Rated 4 out of 5 stars

Marecar was excellent and if I was rating them alone it would be 5*. But the actual process she had to go through was frustrating. I had to send multiple photos of a label I couldn’t locate as it wa... See more

Company replied

Rated 4 out of 5 stars

Overall a great experience. Shipping was fast, returns were easy and free, everything arrived as expected. The only weird thing was the response from customer service when I requested a return of one... See more

Company replied

Rated 4 out of 5 stars

Fast shipping, good communication. The neck support appears to be of good quality and the added carry bag is useful and necessary. As regards effectiveness, time will tell how beneficial it is when ne... See more

Company replied


Company details

  1. Medical Supply Store
  2. Fashion Accessories Store

About Trtl

Written by the company

We give you the most comfortable sleep possible on the move. The secret of the Trtl Pillow is our internal support system, hidden in our super soft fleece.

Contact us here: https://trtltravel.com/pages/contact-us

Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(3,057)

751 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The delivery was quick and in good…

The delivery was quick and in good condition. I haven't used the pillow yet, but I tried it and it feels comfortable, I am looking forward to using it on my next red eye flight. My daughter didn't like the look of hers, she wants the usual shape. I contacted Trtl about the return and they were quick to write back and also human.

19 July 2026
Trtl logo

Reply from Trtl

Hi Maria-Roxana, thank you so much for your feedback on your Trtl journey, we truly appreciate it!

Rated 5 out of 5 stars

order statua

fully satisfied with reaponse speed, quality, and attitudes.

3 August 2026
Unprompted review
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Reply from Trtl

Hi Masahito, thank you so much for your review, we really appreciate it!

Rated 5 out of 5 stars

Customer service brilliant

Customer service is honestly the the best I have ever come across
Quick to reply
Quick to respond and sort little problem out straight away

2 August 2026
Unprompted review
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Reply from Trtl

Hi Louise, wow this is amazing to hear, we're thrilled to hear all has been sorted out and thank you so much for sharing!

Rated 5 out of 5 stars

I’ve had my Trtl travel pillow for five…

I’ve had my Trtl travel pillow for five years now, and it’s still the only one I reach for. What won me over was how lightweight and compact it is compared to the bulky horseshoe pillows I used to lug around, it actually fits in my bag without taking up space I need for everything else.

The real difference has been waking up without a stiff neck. The support stays put even when I shift around during a flight, and after five years it still holds up like it did on day one. If you travel often and are tired of neck pain ruining the first day of your trip, this pillow has genuinely made that a non-issue for me.

31 July 2026
Unprompted review
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Reply from Trtl

Hi Crystalyn, thanks so much for sharing such a detailed review on your positive Trtl experience. It's always great to hear from our loyal customers and we're thrilled with the 5 stars! Thanks!

Rated 5 out of 5 stars

Thanks for the help

The Turtl team provided plenty of communication and assistance when I needed to return one of their products. They advised me in what Trtl product could work for a person of my size.

28 July 2026
Unprompted review
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Reply from Trtl

Hi Kermit, thank you so much for your amazing review, we're always happy to assist and please don't hesitate reaching back out if you need anything else!

Rated 5 out of 5 stars

TRTL travel pillow cool

I purchased a TRTL travel pillow cool. The item arrived very quickly. I did my research before purchase as I would consider this item a bit pricey. However I used it on 2 x 3 hour coach journeys. It took a little adjustment to get it comfortable. I used it while listening to an audio book and used it to rest my head, I fell asleep on both journeys. There was no head bobbing and no neck strain. As i am a very hot person I was concerned it might be to hot but it wasn't in the least bit hot. It was definitely worth paying the extra and getting the cool one. I would recommend this product

13 July 2026
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Reply from Trtl

Hi there, we truly appreciate your detailed review on your Trtl Pillow Cool, it's designed to keep you cool and comfortable during travel so it's great to hear this was the one for you! Thank you for the 5 stars and honest feedback.

Rated 5 out of 5 stars

Great product, speedy delivery et

Great product, speedy delivery. Best sleep I've had in weeks after all the heat (thanks to train A/C!).

29 June 2026
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Reply from Trtl

Hi there, we are over the moon to hear your new Trtl Pillow Cool has helped you get a better sleep after all that time in the heat! Thank you so much for sharing and giving us 5 stars.

Rated 5 out of 5 stars

Amazing responsiveness to a request for…

Amazing responsiveness to a request for a return label --virtually instaneous! A pleasure to deal with Trtl and much-appreciated!

30 July 2026
Unprompted review
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Reply from Trtl

Hi Eleanor, it was our pleasure to assist you! Thank you so much for your brilliant review, it means a lot and if you need any other help you know where to find us!

Rated 5 out of 5 stars

Best way to relax on long flights!!

I have tried the usual suspects in travel pillows, but Trtl is a game-changer!! Easy to use, easy to pack, indispensable on my trips to Europe. Planning to order a new one, with cooling fabric and a storage bag!!

19 October 2025
Unprompted review
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Reply from Trtl

Hey Sheryl, we're so happy to hear this and hope you love your new Trtl Pillow Cool just as much! Thanks for sharing, we appreciate it.

Rated 5 out of 5 stars

Very excellent customer service quick response to my request

Very quick response to my request. Offered good resources to ensure I knew how to use the product better and when I decided I needed to return it, quickly issued a return label. No hassles!

29 July 2026
Unprompted review
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Reply from Trtl

Hey Jean, hearing that your happy with the customer service and received prompt assistance means the world to us - Our team work hard to make our customers journey as smooth sailing as possible, thank you so much for your review!

Rated 5 out of 5 stars

My package got lost in transit and the…

My package got lost in transit and the TRTL team acted immediately when I informed them about the situation. Thank you so much for resolving the situation promptly! Awesome customer service!👏💖

29 July 2026
Unprompted review
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Reply from Trtl

Hey Kat, thanks so much for your positive review, our team were more than happy to assist and resolve the issue!

Rated 5 out of 5 stars

Good to receive a reminder regarding…

Good to receive a reminder regarding exchange and very prompt response to each email thanks!

29 July 2026
Unprompted review
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Reply from Trtl

Hi Sara, we really appreciate you taking the time to leave your feedback, thanks so much for the 5 stars!

Rated 5 out of 5 stars

Good product

Good product, fairly comfortable. Wouldn’t wear makeup whilst using the neck pillow.

13 February 2026
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Reply from Trtl

Hi Kayla, we really appreciate you sharing your feedback and thank you for the 5 star review!

Rated 5 out of 5 stars

Ceejay was extremely helpful

Ceejay was extremely helpful, professional and polite. Truly appreciate the Trtl team for all that they did to provide top-notch service and provide assistance in ordering a great product.

28 July 2026
Unprompted review
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Reply from Trtl

Hi Dave, thanks so much for your review! We truly appreciate it and your kind words have been passed over to Ceejay.

Rated 5 out of 5 stars

Clear and Helpful Explanation

The customer service team understood my issue and responded quickly. They were helpful and professional throughout the process.

29 July 2026
Unprompted review
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Reply from Trtl

Hi Tracy, thanks so much for sharing your customer experience and we're thrilled to have resolved the issue!

Rated 5 out of 5 stars

Im very impressed with the wonderful…

Im very impressed with the wonderful service your team has given me. And such an extremely quick response to my messages every time. Its very heart warming to find a Company who actually cares about their clients.

I will be recommending your Company to others, 5 star!

Thankyou so much

29 July 2026
Unprompted review
Trtl logo

Reply from Trtl

Hi Sharon, this is amazing to hear! Thank you so much for leaving your positive feedback and giving us 5 stars, it means the world to us.

Rated 5 out of 5 stars

I received a quick reply with the…

I received a quick reply with the information included to satisfy my inquiry.

29 July 2026
Unprompted review
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Reply from Trtl

Hi James, thanks so much for sharing your customer experience with us we truly appreciate the 5 stars!

Rated 5 out of 5 stars

Easy to use and comfortable to wear

Easy to use and comfortable to wear. Slept very well on a red eye from Seattle to DC.

26 August 2025
Unprompted review
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Reply from Trtl

Hi Nancy, thanks so much for your review, we're thrilled to hear your new Trtl was easy and comfortable to wear!

Rated 5 out of 5 stars

Great customer service

Quick response. Polite, dealt with return with ease. Great customer service.

28 July 2026
Unprompted review
Trtl logo

Reply from Trtl

Hi Gerald, we really appreciate you sharing your 5 star experience it means a lot, thank you!

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