As an under-tall adult, I finally realised what I need is the Junior Trtl as the adjustable one is way outside my budget and only comes in boring colours. My Junior Trtl and I have travelled man... See more
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Review summary
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Fast shipping, good communication. The neck support appears to be of good quality and the added carry bag is useful and necessary. As regards effectiveness, time will tell how beneficial it is when ne... See more
Company replied
Overall a great experience. Shipping was fast, returns were easy and free, everything arrived as expected. The only weird thing was the response from customer service when I requested a return of one... See more
Company replied
Marecar was excellent and if I was rating them alone it would be 5*. But the actual process she had to go through was frustrating. I had to send multiple photos of a label I couldn’t locate as it wa... See more
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Company details
About Trtl
Written by the company
We give you the most comfortable sleep possible on the move. The secret of the Trtl Pillow is our internal support system, hidden in our super soft fleece.
Contact us here: https://trtltravel.com/pages/contact-us
Contact us here: https://trtltravel.com/pages/contact-us
Contact info
3 Cadogan Street, G2 6QE, Glasgow, United Kingdom
- trtltravel.com
3.9
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Excellent customer support
12 August 2026
Unprompted review
Reply from Trtl
Hi there, thank you so much for your review and positive feedback about the customer support, we really appreciate you sharing this with us!
Fabulous customer service
Fabulous customer service. I made an error with my order. Ceejay and the Trtl team were understanding, polite and responsive to my concerns, and a replacement pillow was delivered in time for my upcoming trip.
7 August 2026
Unprompted review
Reply from Trtl
Hi Catherine, we're thrilled to hear you've had such a positive customer service experience and that your replacement arrived on time for your trip! Your kind words have been passed over to Ceejay. Thanks so much for your review!
My issue has not been resolved
My issue has not been resolved. If you read my last email carefully you will realize that.
I will be replying to this email
13 August 2026
Unprompted review
Reply from Trtl
Hi Marisel, we're really sorry to hear your issue hasn't been resolved. We can see return instructions and a pre paid return label has been provided on 2 separate occasions - If you haven't received this we would advise checking your junk/spam folder. If you're still unable to locate this, please use the contact form on the website and we'll be happy to resend this to you.
The best neck support I have ever used
This neck support has been the best I have ever used. For the first time I was finally able to sleep on a plane without neck pain. The other nice thing is that it is easy to pack, takes little space and is very lightweight.
6 August 2026
Unprompted review
Reply from Trtl
Hi Jo-Anne, we're so happy to hear your Trtl has helped you get some comfortable rest on your flight and truly appreciate you sharing this with us, thank you!
Wow!!!
Wow! I am grateful the way you handle my issue. Happen to be my package was delivered on time but some how I did not get it. Got lost. So, I inform them and tried to help me go through your neighbour asking them if anybody took my package, well no luck. After 24hrs I sent another email still missing. Then they asked me a proof and I provide them with everything they had asked me. All is well now, my replacement order is on the way. I can't ask more than this. I am very satisfied customer.
God bless them all.
12 August 2026
Unprompted review
Reply from Trtl
Hi there, we really value your feedback and are so pleased we could help get the situation resolved. Thanks for taking the time to share your Trtl experience!
Purchase experience...
From the first point of contact with Trtl through the return, I received the most exceptional customer service I've ever experienced. While the particular item I ordered didn't work for me, Trtl did EXACTLY as they promised- paid for the return and made it a breeze. Then, they thanked me for taking the time to try it. TRULY exceptional.
12 August 2026
Unprompted review
Reply from Trtl
Hi Katie, it's lovely to hear you had such a positive customer experience with our team and are grateful you've shared this with is, thank you!
Great customer service
Great customer service! Dealt with my issue promptly and efficiently thank you ☺️
12 August 2026
Unprompted review
Reply from Trtl
Hi Jacqui, thank you so much for your kind words! We’re delighted to hear that our Customer Service team could resolve your issue promptly and efficiently. We really appreciate you taking the time to share your experience!
Fantastic for long haul travel
Fantastic for long haul travel. I initially thought they looked uncomfortable with the advertisement and heads to the side but OMG! For one that can not sleep on flights no matter what. Wonderful. Its even good just sitting at home, my back n kneck suffer after a bad fall and it's heaven. Well worth it. So comfy and does exactly what it says. Not all airlines are equipped with the adjustable head rests which are not on par with Trtl. One airline now has upgraded headrests for sleeping but still Trtl wins outright. Give it a go. You can always return if it's not "doing it for you". You won't be dissapointed.
24 July 2026
Reply from Trtl
Hey Wendy, thank you so much for sharing your experience with us. We are beyond thrilled to hear the Trtl has worked for you whether this is on your travels or at home!
amazing response time.
12 August 2026
Unprompted review
Reply from Trtl
Hey Fiona, thank you so much for your feedback! We truly appreciate you taking the time to share with us.
Stand out customer service
I saw the Trtl scarf and was a little curious as I find the normal travel pillows very uncomfortable. Unfortunately the standard pillow was not comfortable and so I asked for a return. The customer service team got in touch to offer me alternatives in a non pushy way or simply return for a refund. As I am petite I decided to give the junior scarf a go and hopefully it will be comfortable and help me sleep on my next trip.
But it was the friendly and transparent communication from the customer team that made me feel very positive about the company, which is rare nowadays!
11 August 2026
Unprompted review
Reply from Trtl
Hi Kam, thank you so much for sharing your experience! We’re really pleased to hear that our Customer Service team were able to help and most importantly that you felt supported without any pressure. We hope the Junior Travel Scarf is a much better fit and keeps you comfortable and well rested on your next trip!
Excellent to get a quick reply and…
Excellent to get a quick reply and resolution!
12 August 2026
Unprompted review
Reply from Trtl
Hi Patti, thanks so much for your review we really appreciate it!
Quick responses and got what I needed…
Quick responses and got what I needed done!
11 August 2026
Unprompted review
Reply from Trtl
Hey Maya, thank you so much for the 5 star review we really appreciate it!
Responded quickly and researched my…
Responded quickly and researched my question to make sure I was satisfied with the answer.
10 August 2026
Unprompted review
Reply from Trtl
Hi there, thanks so much for sharing your experience it's much appreciated!
My concerns ever treated carefully and…
My concerns ever treated carefully and responded to in a satisfactory manner I appreciate the assistance given
12 August 2026
Unprompted review
Reply from Trtl
Hi Romina, thank you so much for your review it really means a lot to us!
The theory is fine but the height of…
The theory is fine but the height of the plastic insert could do with being adjustable. I felt that it was a little to high for my comfort. People with longer necks would probably be more comfortable.
30 July 2026
Reply from Trtl
Hi Andrew, thanks so much for sharing your honest comments on the Trtl Pillow Cool.
Based off your feedback, we believe our Trtl Pillow Junior: https://uk.trtltravel.com/products/trtl-pillow-junior may be a more suitable product for you. The Trtl Pillow Junior features the same design and support as our original Trtl Pillow at a more compact scale. Originally designed for kids and teenagers 8+, the Trtl Junior has proven popular with petite adults (approximately 5’3” and under) and those who find other travel pillows too bulky for their size. The Trtl Pillow Junior (folded) measures w 7 in x h 7 in x d 3.5 in.
If you'd like to initiate an exchange or refund, please use the contact form on our website: https://uk.trtltravel.com/pages/contact-us
Returns must be made within the first 100 days of the purchase date.
Still don’t know when ill get my order.
Still don’t know when ill get my order.
3 August 2026
Unprompted review
Reply from Trtl
Hi Joana, we requested further information from you so we could locate your order details however unfortunately, did not hear back from you. We'd love to look into this for you, please use the contact form on our website to get in touch: https://trtltravel.com/pages/contact-us
Very responsive customer service and…
Very responsive customer service and solved the issue promptly and positively. Thank you!
11 August 2026
Unprompted review
Reply from Trtl
Hi Miles, thank you so much for your review. We truly appreciate your positive comments about your experience and are thrilled to have been able to assist you and resolve the issue quickly!
Overall experience
Lexie’s customer service was excellent. She quickly helped me process my return and was super friendly during the entire email conversation. Keep up the great work!
7 August 2026
Unprompted review
Reply from Trtl
Hi there, wow this is amazing to hear and we've shared your kind words with Lexie. We truly appreciate you sharing you experience with us, thank you!
So impressed with Trtl
So impressed with Trtl! Beyond how genuinely comfortable the pillow and eye mask are, what blew me away was their customer service. They were super quick to respond and they handled everything with so much care. It’s rare to see a company give that level of personal attention. High quality gear and even better customer support—10/10!
8 August 2026
Unprompted review
Reply from Trtl
Hi Mandy, thank you so much for your review. Reading this has really made our day as we always work hard to ensure customers receive not only high quality products but also the support needed, we deeply appreciate your feedback!
Amazingly quick customer service…
Amazingly quick customer service response. Highly recommend 😁
10 August 2026
Unprompted review
Reply from Trtl
Hi Jo, thanks so much for sharing your experience it's much appreciated!
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