Banner for Troubador Publishing

Troubador Publishing Reviews 

216
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company, often describing the journey as smooth and straightforward. Customers frequently praise the dedicated staff for being extremely helpful, approachable, and consistently professional throughout the entire publishing process. Consumers are also deeply pleased with the final printed product, frequently highlighting the exceptional quality of the book covers, paper choices, and design formatting. However, some customers also noted that specific areas like editorial work or direct communication could occasionally fall short of expectations. A few people additionally mentioned experiencing minor challenges with distribution clarity or navigating some of the detailed service steps.

What people talk about most

Product

Reviewers mention positive feedback about product, expressing high satisfaction with the final book quality.... See more

Staff

Customers consistently note positive experiences with staff, highlighting their exceptional professionalism... See more

Service

Users describe positive interactions with service, highlighting the expertise, professionalism, and support... See more

Quality

People report positive experiences with quality, expressing deep satisfaction and delight with the finished... See more

User experience

Consumers find user experience to be very satisfying, highly professional, and seamless throughout the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my first book to be published. It is an exciting but sometimes stressful experience, which would have been much more difficult without Troubador's help. The communication and practical assi... See more

Company replied

Rated 5 out of 5 stars

Although Troubadour Publishing is a business venture and therefore, sensibly, in it for profit, they are in fact very much more than that. The care, patience and expertise they committed to the delive... See more

Company replied

Rated 5 out of 5 stars

ABOUT TROUBADOR PUBLISHING Troubador provide an excellent free guide to Self-Publishing, which takes you through all the stages of producing a book. When it comes to trusting them with your precio... See more

Company replied

Rated 5 out of 5 stars

Firstly the books are top quality, people always comment on how nice they look and feel, which is great. But the main reason I'd give for a five star review is the excellent customer service. Nothing... See more

Company replied


Company details

  1. Book Publisher
  2. Book Store
  3. Publisher

Written by the company

Troubador supports independent authors at every stage of their publishing journey, helping them turn their ideas into professionally produced books that reach readers. From initial manuscript review through to design, printing, marketing and distribution, we bring everything together under one roof to simplify what can often feel like a complex process. We work with a wide range of authors, whether they are first-time writers taking their first steps into publishing, experienced authors seeking a more flexible, collaborative approach, individuals with personal projects, or those aiming for commercial success in bookshops and online retailers. Our tailored services ensure that every book is produced to a high standard, with expert guidance available at each step. At the heart of Troubador is a commitment to quality, transparency and partnership. Authors remain in control of their work while benefiting from professional support across editorial, design and marketing. By combining industry expertise with a personalised approach, we help authors not only publish their books but also find their audience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(216)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolute transparency from start to…

Absolute transparency from start to finish. Helpful and no pie-in-the-sky promises. First-rate communication throughout from both Holly and Sophie and all concerned. It has been, and still is an exciting and amazing experience. A radio interview, a piece in the local paper and talks later at a couple of libraries that have ordered my book. What's not to like? I cannot recommend Troubador highly enough.

19 February 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hi Don. What a fantastic review! Thank you so much for taking the time to leave this and we are so pleased you have enjoyed your experience publishing with us.

Rated 5 out of 5 stars

Nothing to Fear Here

Self-publishing is a daunting route to take for new authors, and the prospect can seem overwhelming. But I had nothing to fear once I signed up to Troubadour. I can't fault Beth and the team and want to thank them for guiding me through each stage of the production process. I was informed of timescales in advance, given sound advice about launch dates and reassured by Beth's calm approach to my concerns. If this review helps to give just one more author the confidence to jump in and self-publish with Troubadour, then my work here is done.

16 February 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hi Yvonne - thanks so much for your review! You are right - self-publishing really can be daunting for authors and we are doing what we can to make it as simple as possible for the authors we work with, so hearing that we have managed to do that for you is music to our ears!

Rated 5 out of 5 stars

Troubador - nothing is too much trouble

Troubador was my first choice for publishing my book firstly because of Hannah's D's enthusiasm for my book when I first rang and sent in my manuscript. Nothing was too much trouble and I immediately built a great rapport with her. I was then passed to Beth my production control manager and, again, she could not have been any more helpful, professional and kind. I had absolutely no clue how to publish a book before this and I was guided all the way with helpful 'how to' guides sent to me and emails sent to reassure as well as keep me closely informed of the process. The costs are laid out clearly and you can pick and choose the package that is suitable for you.
My book 'The Eventful journey' (caravan adventures) has gone to the printers and it is appearing on many book selling websites already for pre-order which is extremely exciting. Every other person I have dealt with at Troubador has been extremely helpful and professional and I highly recommend them if you are thinking of publishing your book.

16 February 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Thanks so much for your review, Laura. We loved working with you throughout the publishing process ad are so please that you have a positive experience working with us.

Rated 5 out of 5 stars

Don't Look Back- A First Class Journey

Troubador have been publishing books to the highest standard since the late 1980s. It was clear to me from day one that they were committed to quality and ensuring that I had the best possible self-publishing experience with ‘Don’t Look Back’.
I found the team a very knowledgeable, experienced, reliable and proactive unit. They were so friendly, helpful and a privilege to work with. Every one of them possessed expertise in their area, yet had an awareness of the history of my book’s journey to date.
The publication process from beginning to end was robust and ran very efficiently in specific stages to tight deadlines. Guidance notes were provided on all aspects along with email correspondence from the named contact. Where required they also provided advice via telephone. This was a proven route to me making informed choices and decisions which matched my expectations. I made requests for a certain type of paper, a specific image on the front cover, the positioning of photographs in the central plate and also some portrait and landscape tables in the book. All of these were accommodated with help from the team. The copy editor did a great job and the cover designer produced some excellent work to go on top of my original image and run over the spine onto the back cover, thus giving a first class wrap- around feel to the book. Make no mistake, for me the finished product had a quality and appearance which far exceeded that of many published works. It has attracted very positive reviews on Net Galley.
This business works to high standards and delivers on tight deadlines. But the process is a two-way street and needs the author to play their part in this. Being proactive also helps and I hope that I’ve contributed in both these areas. My thanks and congratulations go to every one of you.

1 January 2024
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hello Keith. Thanks so much for leaving such a detailed and fantastic review, we really appreciate it. The publication process can be daunting for authors, so we are really pleased that you found it a good experience working with us.

Rated 5 out of 5 stars

Expectations Exceeded!

If I could have given Troubador SIX stars, I would have done. My experience publishing Trinity of Souls with them has been fantastic from the day I first contacted them up to now, with both the paperback and ebook already on sale, well ahead of schedule.
Every department I have dealt with has been professional, efficient, and friendly. They have been there to guide, to suggest, and to reassure, at every step: but the final decision on everything has always been mine.
I don't normally write reviews but, on this occasion, I felt compelled to do it.

20 December 2023
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hello Carl. Thank you so much for leaving such a lovely review. If only Trustpilot allowed 6 stars...!

Rated 5 out of 5 stars

I have just published my book.'The…

I have just published my book.'The Stamp of Innocence' with Troubador Publishing.

I would thoroughly recommend Troubador to any potential author.

The service has been first class from the very outset. Responsive, flexible and accommodating at every turn.

They put my mind at ease throughout as I knew I was dealing with a very professional company, who would keep to promises made and deliver on them on time as well.

And I was very happy with the finished product itself, both as an e-book and a paperback.

I will definitely be using Troubador again in 2024 for my next books!

Aled Gwyn Job

19 December 2023
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hi Aled. Thanks so much for such a lovely review. We're thrilled you've enjoyed working with us - the team here have loved working with you too!

Rated 5 out of 5 stars

I recently asked Troubador to carry out…

I recently asked Troubador to carry out an Opinionated Edit on the first draft of a novel I am writing. The analysis was astonishing, and their report was full of helpful suggestions on improving the text. I have been very impressed by the quality of the work and the speed of execution.

1 December 2023
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hi James, and thanks so much for taking the time to leave your feedback. We're really pleased that you enjoyed working with us!

Rated 5 out of 5 stars

Excellent team to work with

The Troubador / Matador team is very responsive, highly flexible, and goes beyond the call of duty to make things happen (books printed and delivered on very short notice? Can do!)

A joy for any author to work with

24 November 2023
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Thanks so much for your lovely review. We are so pleased that you enjoy working with us!

Rated 5 out of 5 stars

Expert help always there for me

From 2018 to just recently, Troubador has always been there for me every time I've needed expert help.
I'm the SAS author, Lorna Almonds-Windmill. Five years ago, I had two books already out with different publishers - but no experience of self-publishing. Troubador helped me to publish a Sequel to one of my books. It was published first as an E-book in 2018 and then as a large paperback in 2020. I was amazed at the range of specialist advice on offer and the good relationships I was able to develop with different Troubador departments. I couldn't have done it without them. Apart from the book itself, I took advantage of social media support and even a video 'trailer' before the launch. Recently, I've used Troubador to promote a couple of my talks on Facebook. Self-publishing works but you do need a (very good) publisher!

13 October 2023
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Thanks very much for your review. It's been a pleasure working with you on all the elements of publishing you've mentioned above!

Rated 5 out of 5 stars

A most supportive team

I found everyone at Troubador to be pleasant, friendly, helpful and efficient, as well as being excellent communicators. The scale of charges was transparent and I was never pressured to go for services beyond my budget or inappropriate to my needs. I was particularly inpressed by the meticulous copy editing and proof reading, also the quality of the cover design.

3 October 2023
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Thanks so much for taking the time to leave such a lovely review, Julia. The team loved working with you and are so pleased that you are as thrilled with your book as we are!

Rated 5 out of 5 stars

The hybrid publishing option

The hybrid publishing option offered by Troubador is an ideal compromise between traditional publishing and self-publishing. Their flexible options enable you to pick and choose from an extensive range of services. You only need pay for assistance in the areas you want it. All the staff are friendly, helpful, and knowledgeable in their area of expertise. Guidance notes on all aspects of the journey provide helpful insight. The process from start to finish runs like a well-oiled machine. I recommend Troubador to anyone considering this model for publishing their book.

14 September 2023
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hello and thank you so much for your lovely review. The team have loved working with you to date as well and they are really pleased to hear that you have enjoyed your publishing experience with us.

Rated 5 out of 5 stars

My search for a publisher

I searched for publishers, trawling the Writers' & Artists' Yearbook for possibilities. In every case I received a polite rejection 'sorry, we are not taking any new authors on at this time'. Rightly or wrongly, I believed my book will sell, so decided to self publish. Who to choose was the next step. My wife, who has written several books, recommended I look at Troubador Publishing. Troubador appeared to offer a comprehensive service so this is who I went with.

As a first time author, I had plenty of questions which the staff at Troubador answered promptly and comprehensively by email or by phone. I also appreciated the honest quality of the advice given which on several occasions meant that I was advised not to opt for services offered by Troubador. I was impressed by the way they organise the publishing process which allows writers to fine-tune their script at each stage while completing the process in a timely manner.

I can highly recommend Troubador as your publisher.

25 August 2023
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hi Tim. Thanks so much for such a great review. We are pleased that you felt supported throughout the publishing of your book - it is incredibly important for us to make every author feel that way.

Rated 5 out of 5 stars

Noises After Dark by John Tomlinson is an excellent read

Noises After Dark by John Tomlinson is an autobiographical account of the author’s work as a medic for Save the Children in Somalia during 1980s. He describes the successes, the trials and tribulations as well as the dangers of his work building up, staffing and running a hospital in an isolated area of the country. The narrative is set against a backdrop of corruption and a burgeoning civil war with which he and his colleagues have perilous first hand experience. In spite of all the dangers, frustrations and difficulties, John’s account maintains an optimistic and sometimes humorous can-do attitude. From his experiences he describes how he gained a new perspective on life and new insights into the human condition. I found Noises After Dark to be a well written, personal and thought-provoking book. I thoroughly enjoyed reading this book and highly recommend it.

17 August 2023
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hi Lee and thanks for your review. We are really pleased you enjoyed this book so much.

Rated 5 out of 5 stars

Delighted with the whole process start to finish!

Troubador are a joy to work with. Positive and professional from the moment you make contact to the glorious moment where your dream has turned into a reality and you are holding a copy of your book. In this case "You Couldn't Make it Up - Our adventures in small town Provence"
I will certainly be using them again. If you have a script that is just sitting there gathering dust as you attempt to find an agent who will respond, why waste any more time - give Troubador a call.

1 June 2023
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Thanks so much for taking the time to leave such a lovely review! We know that the publishing process can be one that feels like a slog at times, so the fact that we've helped you achieve your dream is wonderful to hear.

Rated 5 out of 5 stars

A surprise book, professionally executed

A rank outsider, when it came to writing, I never expected to see my manuscript become a book. On the advice of a friend ,I half-heartedly sent it off to the Literary Consultancy where it was picked up by a highly professional, enthusiastic editor, who nurtured it chapter by chapter through to a final draft. Suggesting Matador for the publication was a matter of course. For someone with no experience of the publishing world, I found them helpful, polite and instantly accessible. I was impressed with the way, Sam, quickly stepped in to make up lost time owing to the non arrival of an important email. Each step of the way, payments for the process were quickly acknowledged.
Developing the cover was particularly spectacular- the ideas spun back and forth quickly until I felt the cover mirrored the contents perfectly. "Agnes's Broken Dreams" by me, Judy King was on the way to be printed, the day before the office was about to close for Christmas. By mid-January 2023, the finished book arrived at Matador's office and I held the first copy in my hand at my home in Mallorca early February, well ahead of the official publication date of the 28th March 2023.

28 March 2023
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hi Judy. Thanks so much for taking the time to leave this review. It is so great to hear that you enjoyed your time producing your fantastic book with us after working with the fabulous Literary Consultancy.

Rated 5 out of 5 stars

The quality of the finished book

The quality of the finished books first led me to use Troubador and I was not disappointed when they published my first book. However it was the individual step by step support, so essential at this stage of vulnerability that bought me back to use them again. Their interest and care coupled by professionalism is unique and I will happily be returning.

4 June 2023
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hi Merilyn. Thanks so much for such a lovely review. We can't wait to work with you on the next one!

Rated 5 out of 5 stars

Troubador comes up trumps

I must admit that I was rather sceptical and snobbish at the thought of self-publishing, having seen some error-filled and dire examples of self-published books. However, when I received a book of poetry as a gift, I was struck by how beautifully produced and illustrated it was. The publisher was Matador (an imprint of Troubador) and before contacting them, I checked up on the competition in the Writers' and Artists' Yearbook. Unfailingly, the Troubador team garnered praise for professionalism, helpfulness and joining in with the creative impulse.
This has been my own experience; I always felt we were a partnership and working in tandem. I never felt pressurised or rushed. Indeed, I would counsel patience and taking one's time. Producing a book is a very labour-intensive endeavour.
From the very outset, the financial outlays were made very clear. I call writing my 'very expensive hobby.' Although the first book sold out after a print-run of 800 copies, I had incurred expenses by insisting on a certain number of hardbacks and including 8 pages of photographs. A word of warning - no need to go overboard. Nevertheless, the end result was stunning and all the reviews were glowing. For me, it has been an achievement that I feel proud of: a thing of beauty.
I definitely would suggest using the proof-reading and the copy-edit options. It is frightening how many tiny details just slip under the radar. I did use the marketing option on my first book (published during the pandemic), however word of mouth proved to be the most successful marketing tool.
I have just published my second book with Troubador. In some ways it has been an easier experience because I had worked with some of the staff before and was more aware of the whole process from inception to fruition. I am now more adept at what I require in terms of marketing. In any case, the books made brilliant birthday and Christmas presents!
One thing I have really enjoyed is being in control; the books are exactly the way I wanted them to be! (I now fear I am becoming a control freak!) This time it's in paperback only (1000 copies) and no photos.
I'm looking forward with trepidation and excitement to my second book landing in my lap in a few weeks time.
Basia Gordon
Memoir 1: From the River to the Sea: Aquitaine, A Place for Me
Memoir 2: Smithereens: Aquitaine, Scotland and Other Meanderings.

31 May 2023
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hello Basia. Wow, what a lovely review! We strive to produce the best quality, most beautiful books we possibly can while working as a partnership with an author, just as you say you have found in your experience to date. The fact that you have felt like you are in control while also being able to trust us with your work is the perfect combination as far as we are concerned. All the best, The Troubador Team.

Rated 5 out of 5 stars

Self publishing? Look no further !

It's not for nothing that these guys are widely regarded as the best in the business. At every stage in the production process their professionalism is matched by their assiduity. There are traps aplenty elsewhere in the scary business of getting books into print. But with Troubador you're in safe hands throughout. They're a no-nonsense outfit, and what they promise they do deliver – with style and grace.

8 October 2022
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hi Peter. Thanks so much for taking the time to leave such a lovely review. The team here love working with you and are so pleased that you have been pleased with you work with us to date!

Rated 5 out of 5 stars

The best and most trustworthy publishing company.

Plain and simple, this company cares about its writers. I have had experiences with 'normal' publishers in Ireland and the UK, with self-publishing companies in Canada and Germany and Ireland. No one tops Troubador. They are always on your side and are totally professional.

30 May 2023
Unprompted review
Troubador Publishing logo

Reply from Troubador Publishing

Hi Martin. Thanks so much for taking the time to leave a review. Your kind words are music to our ears!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look