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Trophy Monster Reviews 443

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 319 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, including medals, trophies, and acrylic items, noting they were often more robust and impressive than expected. Customers consistently highlight the excellent service, with staff going above and beyond to assist with orders, rectify errors, and ensure timely delivery, even for urgent requests. The ordering process is generally described as easy and efficient, with many appreciating the quick turnaround times and prompt shipping. However, some reviewers were not happy with the quality of certain items, mentioning issues like nicks, off-center paint, or a cheap feel, and some found the packaging excessive. Additionally, a few customers experienced significant delays or confusion with delivery, sometimes missing crucial deadlines despite paying for expedited shipping, and some noted that the website could provide better order status information.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality of... See more

Order

Customers consistently note positive experiences with order, praising the easy online ordering process and... See more

Service

Customers had positive experiences with service, often describing it as phenomenal, excellent, and great.... See more

Delivery service

People report positive experiences with delivery service, consistently noting fast and timely deliveries,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trophy monster saved the day, I needed some inserts for my sons football team end of season trophies and trophy monster were there to help, with no hidden costs like some companies who ask for extra... See more

Company replied

Rated 5 out of 5 stars

I have only ever used Trophy Monster once but after such amazing customer service, it definitely will not be the last time. Hannah was so helpful and literally saved my bacon by rectifying an order th... See more

Company replied

Rated 5 out of 5 stars

Unfortunately The Royal Mail let me down with delivery several times. I phone the contact number and was greeted by a lovey friendly lady Hannah, who was Brilliant. She apologised that I had not rec... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Trophy Monster annually for a special academic award - something fun, different, of quality and not too expensive. They have never let me down, give me what I want, quickly and e... See more

Company replied


Company details

  1. Trophy Shop
  2. Archery Event
  3. Dart Supply Store
  4. Rugby Store
  5. Soccer Store

About Trophy Monster

Written by the company

Always evolving, Truly Personal.
With new designs every six weeks, we create trophies and medals as unique as the achievements they celebrate.

At Trophy Monster, we’re passionate about pushing the boundaries of award design. Every product is created in-house by our talented design team and manufactured with precision in our own UK facility. This hands-on approach ensures exceptional quality, rapid turnaround, and exclusive designs you won’t find anywhere else.

We produce an ever-growing range of bespoke trophies, medals and awards for schools, sports clubs, businesses, and major events across the UK and beyond. Whether it’s a one-off custom design or a large-scale order, each piece is made with care, creativity and a focus on detail.

Customer satisfaction sits at the heart of everything we do. From free engraving and easy online ordering to dedicated support and secure delivery, we aim to make every experience smooth, simple and personal.

We don’t just make trophies — we celebrate achievement, effort and pride. That’s what makes us Always Evolving, Truly Personal.

New Designs Every Six Weeks

Written by the company

Fresh Styles. Endless Inspiration.
At Trophy Monster, innovation never stops. Every six weeks our in-house team launches exclusive trophies and medals—bold materials, vibrant prints and finishes that make every presentation feel special. Discover limited drops, seasonal themes and sport-specific ranges designed to stand out and feel truly personal. Free engraving options and rapid turnaround included.

100% Guarantee

Our 100% Satisfaction Guarantee – Unmatched & Unbreakable

Our 100% Satisfaction Guarantee – Unmatched & Unbreakable
At Trophy Monster, we're not just another trophy supplier. We’re the creators, the manufacturers, and the perfectionists behind every award we sell. That means when you shop with us, you're dealing directly with the source—no middlemen, no stock delays, and absolutely no compromise on quality or availability. We proudly design and produce our own acrylic, wood, and metal trophies, so unlike many of our competitors, we’re always in control of stock levels and production timelines. What does this mean for you? Peace of mind. When you place an order, you can be confident that your trophies or medals are being made by us, with precision and care, right here in our facility. We don’t rely on third-party suppliers who might run out of stock or delay your event. From start to finish, we’ve got it covered. We know how important it is that your awards arrive on time and in perfect condition—whether it’s for a sports event, school ceremony, or a company celebration. And while we do rely on trusted couriers and postal services to deliver your order, we take full responsibility if something goes wrong along the way. Delays? Damage? Mistakes? We'll fix it—fast, and at no cost to you. Our promise is simple: if you're not happy, we’re not done. Our 100% Satisfaction Guarantee means we won’t rest until you’re thrilled with your order. No fine print. No excuses. Just honest, hands-on service from a team that genuinely cares. We deliver the best service in the business—and why thousands of happy customers keep coming back to Trophy Monster.

Contact info

Festive trophies & medals to treasure

Celebrate Christmas events with unique, personalised awards & gifts!

4.7

Excellent

TrustScore 4.5 out of 5

443 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very nice quality and exceptional…

Very nice quality and exceptional service.
Products as advertised.

9 January 2026
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Reply from Trophy Monster

Thank you for trusting us with your event awards. We know how important presentation day is, so it’s fantastic to hear everything went smoothly. Wishing you every success with future events!

Rated 5 out of 5 stars

We ordered some wooden medals for our Kids breakdance battle event.

We ordered some wooden medals for our Kids breakdance battle event and they came to us in time as Hannah was really helpful and not only that -they were so well made and looked sooooo good.
We still have a lot left for our next event so Thannkyou Trophy monster-we will definitely be in touch again for the next time
Sunanda & Tim

20 December 2025
Unprompted review
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Reply from Trophy Monster

What a great review to read — thank you! We’re genuinely grateful for your support and are so pleased your awards were a hit. Hopefully we’ll get the chance to work with you again soon.

Rated 5 out of 5 stars
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Reply from Trophy Monster

It’s always a pleasure working with returning customers, and we’re so glad you were pleased once again. Your continued support really means a lot to us — thank you!

Rated 5 out of 5 stars

Good quality merchandise very prompt…

Good quality merchandise very prompt delivery

27 December 2025
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Reply from Trophy Monster

We’re delighted you’re happy with your trophies. As most of our products are manufactured and finished to order, it’s wonderful to hear that the detail and finish stood out. Thank you again for your support.

Rated 5 out of 5 stars
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Reply from Trophy Monster

Thanks for the fantastic feedback! I’ll be sure to pass your comments on to the team — they’ll be thrilled to hear it. We work hard to make sure every order is just right, so this means a lot.

Rated 5 out of 5 stars

Excellent quality of the products

Excellent quality of the products. Very nice finishing.
Best of all is the service and kindness of the team.
I highly recommend this business.

15 January 2026
Unprompted review
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Reply from Trophy Monster

We’re so pleased you’re happy with your order. Quality is something we never compromise on, so it’s brilliant to hear the finished trophies delivered exactly what you were hoping for. Thank you for choosing us!

Rated 5 out of 5 stars

Great quality

The personalised medal I ordered (engraved and with logo) was great quality. Really pleased.

29 December 2025
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Reply from Trophy Monster

We’re delighted you’re happy with your trophies. As most of our products are manufactured and finished to order, it’s wonderful to hear that the detail and finish stood out. Thank you again for your support.

Rated 5 out of 5 stars

Fast, Professional, and Exceeded Expectations

The team at Trophy Monster was excellent, and the turnaround time was outstanding. My order was processed in just a few days, and they even reached out by email to confirm my deadline. The level of customer service was top-notch, and the product exceeded my expectations.

26 December 2025
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Reply from Trophy Monster

Thank you for your wonderful feedback. We’re really pleased to hear you were happy with the turnaround time, communication, and overall service. It’s great to know the product exceeded your expectations — we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great products at even better prices

Great products at even better prices. Quick turnaround

21 December 2025
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Reply from Trophy Monster

Thank you for your great review. We’re really pleased you were happy with the products, pricing, and turnaround time.

Rated 5 out of 5 stars

Will be using again

Ordered over the Christmas period. Company kept me updated with my order’s progress due to the holidays. Absolutely love the ease of ordering and the trophy itself

20 December 2025
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Reply from Trophy Monster

Hi Samantha
Thank you for your great review! We’re so pleased you found the ordering process easy and love the trophy. We’re glad our Christmas updates were helpful and hope to work with you again soon.

Rated 5 out of 5 stars

Wouldn’t go anywhere else!!

By far the best online trophy company I have dealt with: nothing is too much: they go above and beyond to get the outcome you want.

I won’t be going anywhere else!!!

2 January 2026
Unprompted review
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Reply from Trophy Monster

Hi Emma

Thank you so much for such a fantastic review. We’re genuinely delighted to hear this and really appreciate your kind words. Going above and beyond for our customers is exactly what we aim for, and it means a lot to know it’s noticed. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Excellent service

Excellent service

13 December 2025
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Reply from Trophy Monster

Thank you so much for your kind review. We are so pleased our service met your expectations!

Rated 5 out of 5 stars

The response time was great

The response time was great. The product quality was amazing and the price was good too! High recommend.

16 December 2025
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Reply from Trophy Monster

Thank you for your great feedback. We’re really pleased you were happy with the response time, product quality, and value. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Very Helpful

They helped me solve my issue of getting my medals before the tournament day. My primary order would not get in time due to the holidays. So they helped by customizing their own for me so it can be shipped right away.

18 December 2025
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Reply from Trophy Monster

Thank you for your lovely feedback. We’re glad we could help ensure your medals arrived in time. We really appreciate you taking the time to leave a review.

Rated 4 out of 5 stars

Good quality

Good quality, a bit slow on delivery

6 January 2026
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Reply from Trophy Monster

Thank you for your feedback – we’re really pleased to hear you were happy with the quality of your order.

As our products are manufactured to order, our standard production lead time is 7–10 working days. Your order was dispatched on the 8th working day, which was within this timeframe.

We appreciate your patience and thank you for choosing Trophy Monster.

Rated 5 out of 5 stars

Item even better than we expected.

Item even better than we expected.

12 December 2025
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Reply from Trophy Monster

Thank you so much for your kind feedback – we’re delighted to hear the item exceeded your expectations. We really appreciate you taking the time to leave a review and hope to help you again in the future.

Rated 5 out of 5 stars

Trophies were exactly what we ordered…

Trophies were exactly what we ordered and wanted. Received them in good condition and time. Thank you

16 December 2025
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Reply from Trophy Monster

Thank you for your lovely feedback. We’re really pleased to hear the trophies were exactly what you ordered and arrived safely and on time. We appreciate your support and hope to work with you again in the future.

Rated 5 out of 5 stars

Fantastic

Fantastic customer service ensuring my order was exactly as required. Speedy prompt delivery. Thanks so much

7 December 2025
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Reply from Trophy Monster

Thank you so much for your kind words. We’re delighted to hear you were happy with both the service and the delivery. Ensuring every order is exactly right is really important to us, and we truly appreciate you taking the time to leave this feedback.

Rated 5 out of 5 stars

Excellent customer service

order was delivered on time

3 December 2025
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Reply from Trophy Monster

Thank you so much for your kind review! We’re really pleased to hear you’re happy with your order and service. We truly appreciate your support and hope to help again in the future.

Rated 5 out of 5 stars

Highly recommended.

Easy design process on the website, good communication and price. Quick delivery of items.

2 December 2025
Trophy Monster logo

Reply from Trophy Monster

Thank you for your feedback. We’re really pleased to hear you found the design process easy and were happy with the communication, pricing, and delivery. We appreciate your support and hope to help you again in the future.

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