Triumph Reviews 

241
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I have given up, I have sent countless emails and phone calls leaving voice mails begging for communication and got no response. I have several friends that recommended that I use Triumph factoring. F... See more

Rated 3 out of 5 stars

When it come to upload bol customer service require too much detail. Some of the scan very clean but they still rejected. Its much harder compare with different company. Some of the assign customer se... See more

Company replied

Rated 1 out of 5 stars

This organization is CRIMINAL!!! I signed up over 4 years ago. The sales rep neglected to tell me about all the fees and "initiation" expenses. I told him to cancel the contract and go pound sand.... See more

Rated 1 out of 5 stars

Triumph is the wors company very bad waiting 5months for my release letter they renew the contract with out your permisdion needs to provide a letter of release for my company since I have not used... See more


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1.7

Bad

TrustScore 1.5 out of 5

241 reviews

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1.7

All reviews

(241)

5 reviews in the last 12 months

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Rated 2 out of 5 stars

They approve brokers who don’t always …

They approve brokers who don’t always pay on time which results in charge backs they don’t make you aware of the situation till they charge you back then give you hell about getting your money from the broker which is an approved broker through them they will turn their back on you and say you deal with it it’s not our problem

5 February 2018
Unprompted review
Rated 5 out of 5 stars

No issues at all

No issues at all , They have always been nice to me on the phone , I always get funded the day I turn the bills in, I get fuel advances when turned in , No problems , They are professional and courteous , I chose ABC 5 or 6 years ago because they headquartered in TEXAS plus I had a recommendation, I feel I made a great choice.

2 October 2017
Unprompted review
Rated 5 out of 5 stars

Great service great people

Thank you for great job for great value.
Here is the list of what you do for me.
1. You checking each broker credit.
2. You setup contract with DAT load board.
3. You setup contract with EFS
4. You do invoicing to brokers for me.
5. You do follow up calls and communication with brokers account payable departments.
6. And you landing me cash.
Thank you very much for professional setup.

3 September 2017
Unprompted review
Rated 1 out of 5 stars

Stay away from this factoring company

I started when they ABC, when they have good customer service, good factoring system and options, and responsibilities. After becoming TBC started worsening, a changes thay did just for making easy money for themself and leaving hard job for Owner Operator's. Like if broker short paying O/O need to solve, broker don't pay O/O will charge back even that broker from they're approved list, if broker need originall paperwork they'll delayed paying you until they will receive original paperwork including rate confirmation and invoice.
For O/O I DON'T RECOMMEND

1 September 2017
Unprompted review
Rated 1 out of 5 stars

The customer service is HORRIBLE...

The TRUIMPH customer service is HORRIBLE. Ashley, and Terry are very RUDE toward customer like us I don't understand why. Since am the customer who is getting charged 3.49% and still when I call for an issue I get disrespected. I will send in a load in the morning and the load will be held until 5pm and they will say paper work issue, could not verify and why they have to wait until 5pm to notify me last minute. The people there don't care and if you ask me that you want to speak with a manager for a complain they will tell you managers are busy. Therefore, My advice please stay away from TRIUMPH BUSINESS CAPITAL. My account Executive was Maria she will never answer the phone any given time you will send her email she not respond. I can go on and on but let me be clear STAY AWAY FROM THIS COMPANY..

25 July 2017
Rated 5 out of 5 stars

I never could get satisfactory load …

I never could get satisfactory load submission using Camscanner. I have really good results using Tripack. I'm amazed at how quickly you get my money to me. 3 to 4 days, always. I am swamped with factoring companies contacting me, but I'm not changing, no matter what they charge For their service. I'm sticking with Triumph.

20 July 2017
Rated 3 out of 5 stars

When it come to upload bol customer …

When it come to upload bol customer service require too much detail. Some of the scan very clean but they still rejected. Its much harder compare with different company. Some of the assign customer service not acting friendly when you call them for question. They did mention why don't you call the general number. I'm not the only work here.

5 July 2017
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Reply from Triumph

Ronald, we are sorry to hear that you are having trouble with paperwork submission. Your account has been assigned to a representative who will be giving you a call. It is our goal to provide every client with stellar customer service. We value your business and appreciate the opportunity to improve our service with you. Thank you for taking the time to let us know.

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