As a small business we get a lot of energy companies contacting us but Tritility stand out as being genuinely helpful. Liam Clark has gone over and above for me in obtaining a good contract but also... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was contacted by Stephen on behalf of Tritility, after he explained everything to me it was clear we had nothing to lose and there was absolutely no cost to us. Couple of days later Anya called an... See more
Company replied
Gordy at Tritility was absolutely amazing. He helped me through a very stressful situation and handled everything professionally and quickly. He always kept me updated and genuinely cared about getti... See more
Company replied
I I have been involved with Tritility for just over a year and I can't express how helpful Stephen Brown and Liam Clark have been. Gas and electric bills were in a mess, we had been referred to a debt... See more
Company details
- Electric Utility Company
- Consultant
- Energy Equipment and Solutions
- Utility Contractor
- Water Utility Company
Written by the company
Tritility is a business energy consultancy. We help businesses throughout the UK to take control of their utilities, saving money, saving time and cutting carbon. We’re experts in your three main utilities - business electricity, business gas and business water (hence the Tri in our name). We take the time to understand your needs and priorities, securing you the most suitable contracts and advising on efficiency, cost reduction and conservation. We’ll provide tools to visualise your usage, and take on the day-to-day management of your utilities, leaving you with more control, and more time to focus on growing your business.
Business energy procurement and management made simple.
Written by the company
- Simplify energy procurement, reduce costs, and lower your carbon footprint with Tritility’s expert consultancy for UK businesses in high-energy sectors.
Contact info
Strathmore House, Viking Business Park, Rolling Mill Road,, NE32 3DP, Jarrow, United Kingdom
- 0191 367 5000
- healthcheck@tritility.com
- tritility.com
Get a free business energy health check
4.8
Excellent
796 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They have been extremely helpful in…
They have been extremely helpful in securing favourable electricity contracts for my business. Good market knowledge and understanding of our business requirements. Steve Boston in particular has been very supportive in this process.
22 January 2025
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us such a great 5-star review.
We’re delighted to hear that Steve has been able to support you with your energy contracts. It’s great to know that his market knowledge and understanding of your business requirements have been so helpful. We’ll be sure to pass your kind comments on to him.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
A warning to anybody that receives cold…
A warning to anybody that receives cold calls from this company - they will harass your employees and send them documents to sign without doing the necessary checks before hand. Perform analysis that shows numbers that are shaped to fit a narrative when in fact they will increase your bills (ours is double base rate!!!!) and lock you into contracts for significant terms so they can make BIG commissions. If you are in contact with or they do contact you, its your choice if you engage with them I would suggest not to off my experience. If you do, Please Please Please make sure your employees sign nothing and you do a price check with your energy company and the published price caps before doing anything. I would suggest they are only going to increase costs as they take commission. For me its a battle with Engie the energy company, a legal battle to take the stand for small businesses and to shed a light on this foul practice and al in all a waste of time and resource, don't let this be you! I have attached the outcome of our deadlock complaint so you can where you may end up using this company. Go to google if you want to see the documents to show how you will end up once they entice you in.
17 January 2025
Unprompted review
Reply from Tritility
Good afternoon,
We're sorry to hear about your negative experience with Tritility. We are available to provide assistance and respond to any further queries, should you wish to discuss this, please contact us on 0191 367 5000.
Kind regards,
Tritility Client Services
Mr David Whitehead is our energy…
Mr David Whitehead is our energy account manager, knowledgable and professional, any enquiry is dealt with strait away and in very friendly manner. We had issues with our previous energy supplier , Mr David Whitehead helped massively to solve problems . He is positive and very polite , always brings smile to my face when we talk on the phone . Thank you from very happy customer
2 December 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a lovely 5-star review.
We are delighted to hear that David was able to support you and provide such excellent service. We will be sure to pass your comments on to him.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
Saved me a fortune!
Can’t speak highly enough of Tritility thanks again Mick and Carl.
1 December 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a 5-star review.
We’re pleased to hear that Mick and Carl have provided you with great service. We will pass your comments over to them.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
Mr David Whitehead is our energy…
Mr David Whitehead is our energy account manager. All our enquiries are handled in a professional and friendly manner, he is very knowledgeable and provide instant advice on any issue we might experience. Our company was bound in an unfordable contract and with Mr David Whitehead assistance it was possible to switch it to more affordable energy provider. Thank you from a very happy customer
9 December 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a great 5-star review.
We are pleased to hear that you are receiving great continuous support throughout your journey with us. We will pass your lovely comments over to David.
We look forward to continuing to work with you in the future. In the meantime, if you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Louis at Tritility, a gem trust me.
I have had the pleasure of dealing with Louis Lemarechal at Tritility for the last few months, regarding an alteration to our businesses gas supply.
There's a lot of box ticking, form filling and communicating with other bodies to facilitate this sort of thing. Much of it is outside the remit of us the end users. There's a language spoken inside this industry, only spoken by those on the inside, Louis is one who is fluent in this.
He has without any doubt impressed me, he has been an absolute necessity to navigate through this process.
His energy and enthusiasm towards these tasks has enabled me to get what I needed. This young fellow takes customer care and service to the highest levels, and what a breath of fresh air his attitude is. Always happy, polite, helpful and courteous. Louis has kept me informed every step of the way, and has urged along others to achieve this collective goal.
Louis you are an asset to Tritility and long may your career flourish. Many many thanks.
Nigel @ Car Bodywork Specialist.
28 November 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us such a great 5-star review.
We’re delighted to hear that Louis has been able to support and assist you with your gas contracts. We’re also pleased that he has been able to meet your business needs. We will be sure to pass your lovely comments over to him.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
Tritility are a company you can trust
Tritility have been amazing in helping our business get the right tariffs for our electricity and gas suppliers! It is a nightmare out there and these really are people who you can trust to get the best deals which are so important particularly with the current financial climate
Lianne Allman has supported us over the last 5 years going above and beyond to make sure I get the right deals and meet deadlines for pricing changes etc she is always very professional and puts the customer first, and recently working with her colleague Stef Laird has spent time dealing with an overpayment which they have successfully had refunded!
Thank you Tritility your advice and support has been really appreciated
21 November 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us such a lovely 5-star review.
We’re pleased to hear that Lianne has been able to assist you with your tariffs and Stef with resolving issue you were facing. We’re glad to have been able to support you with your business needs. We’ll pass your lovely comments over to them.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
Working with Tritility has been a…
Working with Tritility has been a breath of fresh air. Sarah who was handing my account was most helpful and guided me through every step of the way. I actually felt like someone was looking out for me, and protecting my interest. This experience has saved my my business a lot of money.
25 November 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us a 5-star review.
We're pleased to hear that Sarah has been able to guide and support you throughout your journey with us. It's great to know that we have been able to support your business. We will pass your lovely comments over to her.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
I worked with Mark and Luke and they…
I worked with Mark and Luke and they were very professional and know their business. So far it looks like everything that they have promised is being delivered which is very refreshing.
4 November 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a 5-star review.
We’re pleased to hear that Luke and Mark have provided you with great service. We will pass your comments over to them.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
Nina made the whole process simple!
Nina made the whole process simple and seamless from the beginning to the end.
She saved me so much time and money and was an absolute pleasure to deal with. I can't recommend her and Tritility more highly.
20 November 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a 5-star review.
We are pleased to hear that Nina made your experience with us smooth and seamless. It’s great to know she provided you with such excellent service. We will be sure to pass along your kind comments to her.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
Customer service excellent !
I had a great experience with Stef L from Tritility when managing a change of tenancy for our British Gas Contracts . She was professional , knowledgeable and incredibly efficient . She guided me through the process seamlessly . Highly recommend !
13 November 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us a 5-star review.
We’re delighted to hear that Stef was able to assist you with your contracts and deliver excellent service. We’ll be sure to pass along your kind comments to her.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
Trinity is there for you
The team from start to finish keep you up to date with the progress, no need to keep going back and forth with information, they were in my view very professional
9 November 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us a lovely 5-star review.
We're pleased to hear that the team here at Tritility are supporting you throughout your journey with us.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
Great service from Anya and Sanderson…
Great service from Anya and Sanderson everything explained clearly, got us a great deal, very friendly and efficient service was a pleasure doing business with them.
18 October 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a 5-star review.
We’re pleased to hear that Anya and Sanderson have been able to support you with your contracts and provided you with such great service. We will pass these comments over to them.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
Excellent service from Danielle
Excellent service from Danielle, bent over backwards to help us sort our mess of contracts out, nothing was too much for her to do
10 September 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a 5-star review.
We’re pleased to hear that Danielle provided you with excellent service and was able to resolve the issue you were facing.
We look forward to continuing to work with you in the future. However, in the meantime, if you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Exceptional Service - Multisite Company
I’ve had a fantastic experience with Tritility. Our account managers made the process of finding the best energy deals straightforward and stress-free. They have partnerships with a wide range of energy companies, which allows them to truly offer competitive prices tailored to our needs and set our accounts to all have the same end date, which simplifies our account massively. (We have over 30 sites)
From the initial consultation with Lianne, it was clear they prioritise customer satisfaction, they provided detailed information and took the time to explain all available options. I never felt pressured into making a decision, which was refreshing.
Their commitment to customer service is excellence, making the switch smooth and seamless. Even after we have made the switch, they have been exceptionally helpful.
A massive and well deserved thank you to Lianne Allman & Claire Tempest, our account managers. You really have made our switch process easy. We look forward to our future working together.
If you’re looking for a knowledgeable, trustworthy energy broker with a commitment to finding the best rates, Tritility is a great choice. The come highly recommended!
15 November 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave such a fantastic 5-star review.
We’re delighted to hear that Lianne and Claire have been able to support you with your energy contracts and provide such excellent service to your business.
It’s also great to know the switch went smoothly and that their ongoing support has been helpful. We’ll be sure to pass your kind comments along to them.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
Anya and Sanderson have been just…
Anya and Sanderson have been just amazing!! A credit to the company!! Their vibes and attitudes are pozitive and catching!! Absolute pleasure in dealing with them both!!
12 November 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us a 5-star review.
We’re pleased to hear that Anya and Sanderson have provided you with such great service. We will pass your lovely comments over to them.
We look forward to continuing to work with you in the future. In the meantime, if there’s anything you need, please don’t hesitate to get in touch.
Kind regards,
Tritility Client Services.
Drew Kerr is an exceptional energy…
Drew Kerr is an exceptional energy consultant at Tritility. His deep knowledge of the energy market and strategic insights helped us secure the best rates and terms for our energy contracts. Drew’s clear communication and proactive approach made the process smooth and efficient. His professionalism and client-focused attitude make him a valuable asset. Highly recommended for any energy consulting needs.
12 November 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a 5-star review.
We’re pleased to hear that Drew has been able to support you with your energy contracts. It’s great to know that Drew made this a smooth process for you and provided you with exceptional service.
We look forward to continuing to work with you in the future. However, in the meantime, if you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Thanks to Danielle Bird our account…
Thanks to Danielle Bird our account manager and James for their excellent service and customer care. They are very professional and friendly, they helped us get a much better agreement than we ever could, was quick, efficient and would highly recommend.
12 November 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a 5-star review.
We’re pleased to hear that Danielle and James have been able to support you with your contracts and have provided you with great service. We will pass these comments on to them.
We look forward to continuing to work with you in the future. However, in the meantime, if you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Extremely helpful
Extremely helpful, David Whitehead went above and beyond when first helping lock in a good energy deal and also followed up when we unexpectedly no longer needed the new contract following a meter removed.
11 November 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a 5-star review.
We’re pleased to hear that David has been able to support you with your energy contract and provided you with such great service. We will pass these comments over to him.
We look forward to continuing to work with you in the future. However In the meantime if you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Many thanks to Luke and Mark for the…
Many thanks to Luke and Mark for the wonderful service to us in our transition. You've been marvellous
Kind regards, Elieen & Team
8 November 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us a 5-star review.
We are pleased to hear that Luke and Mark provided you with wonderful service and were able to assist you during your transition. We will pass your comments over to them.
We look forward to continuing to work with you in the future. If you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
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