Tripsta Reviews 1,561

Impossible to reach out to them, they are absolutely unwilling to help.

They are very quick in selling you an air ticket . . . even two for the same person on the same flight.
. . . the system gave an error after I confirmed the purchase. I checked email and the web page again and again: no confirmation, no nothing. So I decided to repeat the buy . . . WRONG decision. The next day I was holder of two tickets for the SAME flight and the same name. I tried to talk to the customer service, which was even worse. The company was in Greece, the call center somewhere else. Nobody could help and I thought I could at least stop one purchase made with the credit card. No way! They already debited.
They even refused to cancel one of the TWO ticket and after long discussions with lots of people (underpaid call center operators in low-salary countries) they offered to refund 10% !!! of one ticket.
My advise: don't trust them use others after reading reviews:

They are fraud. I have lost all my cancelation refund initiated from the airline to tripsta.
They have not replied once.

Please avoid.

Worst experience ever, never use

I assume it will be pain in the a* just to get any money from this company all together for many possible means out there, their website doesn't even work at the moment so probably it's all dull anyway in one way or another completely and totally.

Avoid this travel agent, it’s a scam, they owe me money for non used taxes I booked with them to travel via Air Canada.

I had great experience with Rixos at Palm Jumeirah.
It has wonderful vice president of food and beverages. Her name is Eda Ulku. We were as if in a palace and she she treated us as if we are queens and kings.
Her hospitality, the restaurant, food was perfect.
Thx a lot.

I can’t get any ticket and there is no reply by the company.

Although a flight was cancelled I did not receive any notice. In the end I took me several hours at the airport to organize all administrative stuff for an alternative flight with an additional stop. Furthemore, Tripsta continued sending me information about the original flights that did not exist anymore.

My flight was changed and i never receive any kind of information about this

Did not tell me of a 5hour and then 9 hour delay to my flight. Terrible conduct. Could have at least emailed.

Flight tickets were not payed and thus not valid. Asked the airline company and the didn't receive money from tripsta and therefore canceled the reservation made by tripsta. had the book new tickets last minute and pay everything again! Never received any message of tripsta.

CONCLUSION NEVER BOOK WITH TRIPSTA!!

My SOU flight cancelled by Lufthansa itself and I still can not get the refund. It's been longer than 6 months and no one replies me. They owe me around £200. DO NOT BOOK ANY FLIGHTS ON THAT WEBSITE

Worst company to deal with!!!!!!!!!!!!!!!!!! For 2 months I am trying to reach them and nothing, not even the automated message comes up anymore in my emails. Lost my money on flight tickets due to their luck of communication.

Worst experience with Tripsta , I have booked flight Ticket in Oman Air through this website still today I didn’t receive back my Cancelled ticket refund Money . Which is being cancelled the Ticket more than One Full month , till today I have recieved any single money to me back . I need my money back at the earliest time else I want my money will full interest & compensation of taking so much delay for refund the cancellation amount .

I need Tripsta to Pay me USD4500/- for compensation & cancellation changes .

They did not send us our booking number or ticket.

Like many of the reviews here, my problems began when I needed to contact Tripsta to obtain some paper work for insurance purposes.

Put quite simply, it's like they don't exist. You can't call them, on any of the numbers they provide, and they never respond to emails or messages sent through there own site.

Do yourself a favour and pay the extra few bucks by booking directly with the airline. These middle men companies are nothing but self serving, unaccountable entities that have no interest in customer experience.

I tried contacting for over a month logged many tickets and sent many emails so I could get my flights changed or canceled and no reply I had to wait 12hrs before flight to call airline directly to cancel thank Christ for the airline or I would of lost all my money. Never again!!! What a Absolute joke.

I would have put 0. Apparently they are bankrupt... impossible to talk to anyone, they don’t offer any solution to our refund inquiery.

My flight was cancelled and Tripsta claim that they 'cannot' provide refunds. Therefore, what has happened is that Tripsta have taken $450 US from me in return for ... nothing. Is this legal?

Not to mention an extremely distressing time turning up to the airport to discover that I didn't have a ticket on my flight home, and then having to spend a similar amount on a new ticket. This was an unpleasant surprise, to say the least. The conduct of this company is unacceptable.