Tripsta Reviews 

I had a significant schedule change to my flight to include a 2.5 day stop somewhere, this was unacceptable so cancelled my tickets and asked for a refund. I obviously needed to purchase replacement tickets for my journey and was told I would have my refund on a specific day... it did not arrive. When I contacted them again about this they said the refund is in progress so there is nothing they can do, it may take an additional 3 - 5 working days because of the banks (sounds a nice excuse). This was totally unacceptable as I had made made assurances to others that I would have my refund back on the day I was informed, leaving me out of pocket and in a very precarious position. I asked why Tripsta could not refund me immediately, they said it was company policy and there was nothing they could do. I asked to speak with a manager to escalate the issue, I was told nobody was available and that someone would call me back.... they didn't. DO NOT USE TRIPSTA... I HAVE STILL NOT RECEIVED MY REFUND!!!!!! I AM TALKING ALMOST £400... NOTHING TO THEM BUT A SIGNIFICANT AMOUNT OF MONEY TO ME AND MY FAMILY.

WARNING - DO NOT USE THIS COMPANY - TOTAL FRAUD
My wife got cancer 4 months before our flight was due. I sent medical evidence and all documentation asked for. They will not cancel our flights and will not give a refund. You cant talk to anyone in person. Everything is done by email. Airlines wont talk to me because I did not make the reservation and will only deal with the Travel agent that made the booking.
Customer Service is the worse I have ever come across. They don't give a sh1t after they have got your money.

YOU HAVE BEEN WARNED - DO NOT BOOK ANYTHING WITH TRIPSTA

Hello,

I received your e-mail concerning my modification of flight by the airline company.
I do not manage to join you because the voice in the telephone tells me that my number of reservation is not correct.

Having banged my number of reservation follow-ups of the square as such: 100170392#
This one tells me that the number of reservation is not correct.

I would want to proceed to the payment for the change of flight (theft) as a matter of urgency but impossible with your system and I lost far too much credit of call(appeal) by your fault !!!

Name: Diallo Aladje
Booking code: F100170392
N°Ticket: 2755364740751
Airline company: air Ivory Coast / HF721

The flight(theft) is scheduled(programmed) on 06.08.2018 of Guinea Conakry Int. Airport(airbearing) (CKY) has Abidjan F.Houphouet Boigny Côte d'Ivoire ( ABJ).

I shall wish to move the date on 27.08.18

Route: HF 721 Q 27AUG 1 CKYABJ DK1 1545 1810

Passenger name: DIALLO/ALADJE MR

Airline company: air Ivory Coast / HF721

Booking code: F100170392

Is not there another way(means) to proceed to the payment and to receive a new bill(ticket) ???

Or otherwise I cancel my plane ticket and I ask for a refund (repayment) simply



Diallo Aladje
+32486330057/+32486330057

Low cost But! You Can ONLY contact these people via e-mail if you need an amendment. (Call there helpline to confirm if you like)
First request was not answered (2 weeks prior to departure)The latest took 2 days and 4 e-mails. Tripsta's response then claimed they had technical difficulties so could not help me and then they lied about sending an authorization code to the airline so the airline could not help me! (This the day before I flew!). So no service there.
I was then stranded abroad and had to to book a backup return flight for one part of my journey due to the inefficiencies of Tripsta’s system .
Received the below e-mail AFTER my TRIP!
Great Service there!
We would like to apologize for the delay on our reply

We have looked into your request. Your ticket 9325364776884 has already been used.

Please be informed that the airline has the full right to modify any booking issued on its stock with the consent of the passenger.

For urgent inquiries please contact our call center. Our passenger service center operates 24 hours a day.
If you need anything else, please feel free to let us know. My colleagues and I are always happy to assist you!

Best regards,

Anna Grechina
Passenger Service Center

Please avoid Tripsta.ae like the plague. Found this company on Skyscanner and I've been making online bookings for over 12 years and this is by far the absolute worst:
They have no phone support in the UAE or anywhere in the Middle East; I called up their UK number which they never answered; I've sent them cancellation requests for my booking AT LEAST 10 TIMES over two weeks and they never responded!
In the end I lost over AED 1,100 from a refundable, business class ticket because support never responded to my request or answered the phone.

Tripsta, if you're reading this, you should be ashamed of yourself. I will actively avoid dealing with scammers like you.

Edit 24/06/18:
After I complained on Trustpilot and several other forums Tripsta contacted me and processed my refund so to set the record straight I did not lose any money nor are they scammers; however this has been a difficult experience so I really cannot recommend Tripsta.

I booked flight from Company called Tripsta! Worst company I come across. I wanted to change my flight dates or just cancel it but it was very difficult for them to do this for me. I tried emailing 6 times 7 days before outbound journey. No response started calling 4 days before my flight but no one answer calls. I’ve been on call for 52 minutes, 38 minutes, 46 minutes, 31 minutes. This proves ridiculous customer service they’ve been providing. I wonder how they still in the market after receiving that many negative feedback from genuine customers. Either get involved in customer service or shut this down.

Poor Customer Service - No response to emails. Put the phone down on you when you've been on hold for 20 mins and then can't understand you!
Overall a very poor service.
Not worth the cheaper ticket price!

Made a booking on their website and when I printed it off a totally different booking was made. When I asked to cancel they replied by email at 12.40am giving me 2 hour to cancel or face a financial penalty. If you are able to book with someone else then I would recommend it.

Booked my flight in January, had to cancel it in March ( for July departure), asked for a refund. Sent many many emails , they responded once or twice weeks later asking to confirm I wanted to cancel my flight ( which I did weeks before). Finally got them on the phone on 30 May 10.21am said they will refund within 5 working days, still did not get anything. called again on 15 June , say now it s going to take 30 days. Not sure I will ever see my money back but I will not let it go. Be ready to spend a lot of energy.

Update 5 July 2018: I called Turkish airlines on the date of departure. They said that they just received at 844am the cancelation request on 30 June the date of departure. Not Tripsta has not done it on 16 June.

Now I am trying to call tripsta. The number is longer working. I also received another email from Tripsta saying that they have changed the customer service and need to call directly the airline. I called Turkish airlines and they say that they are not responsible.
This is a message to Tripsta: where is my refund?

I booked two flights to Cuba.

Two days before, they still had not sent me my e-ticket. I attempted to call their UK office, but it automatically disconnected after one ring.

With little time left, I instead tried their Ireland office - which their website said would be the cost of a standard international call (50p/min). After 14 minutes, I gave up trying to get through.

When my phone bill arrived, it emerged I had been charged £3/minute as this is a premium number. Trista refused to refund the payment despite posting misleading information on their website.

Between this and their expensive UK line which I called the next day (when it actually worked), I racked up £65 in phone charges trying to rectify their mistake in not sending my ticket.

Dreadful company - avoid at all costs.

---UPDATE---

Tripsta contacted me to say this was below their expected levels of service, but have since done nothing to rectify it.

The worst customer service! Have been waiting on a call for 25 minutes and still no help. Can't manage your booking (Change your booking online) and cost of changing booking is extremely high, might just be better to buy a new flight ticket.

Due to the current dangerous situation in Nicaragua we wanted to change our flight. After 5 days we recieved an e-mail answer from Tripsta, we have to make contact with KLM and give them our flightnumbers. Tripsta say KLM has an authorization to change our tickets. I usde the KLM live chat and they say with the numbers i gave to them they cannot get into my ticket (online). E-mail with Tripsta again, 5 days later they told me the same thing. So i went to the KLM service bali at the airport in Amsterdam. Again they told me they can not see my ticket online with the numbers i got from Tripsta. I need to make contact with my travelagent. I know how this is going to end......$$$$$

Advertise ‘no hidden fees’ which is inaccurate. There are additional fees after you plug in your details. Also a charge of £3.99 for SMS updates about the flights, which the airline do for free. Bizarre £30 charge for using a visa debit card. Much easier to book with airline directly.

Poor, bounced between Tripsta and the airline when trying to change a flight.

Sure the agent need to be the one to make the change.

Poor responses and long waits.

**RESPONSE TO TRIPSTA REPLY**

I did this and was referred back to you as the booking agent.
It is industry practice for you to arrange these changes and process.
Frankly your reply is poor, badly informed, and shows a complete lack of any investigation with purpose and integrity.

Feel free to resolve this and provide an acceptable service, I am still waiting.

Never ever to be used... even if they provide tickets free of cost. One of the worst customer services and arrangements with Airlines. They will keep you juggling between different departments, and each suggesting a different solution. Finally, in the end, they are not even in a position to provide that solution too.

Wasted 2.05.08 hours with them.

Worst Worst Worst

NEVER USE THIS COMPANY WHILE BOOKING THROUGH SKYSCANNER.
Booked flights to India through skyscanner flying with KLM which was my first mistake as i did not get to research on them.
Had to get the dates amended and had been trying to get it done sine 29 April 2018, where the ticket price on KLM website was 530.00 No one answers the phone and was held on hold for 2 hours in many occasions. After trying to contact over the phone for nearly 2 weeks- tried the UK contact and Greece number aswell , raised a complaint on their website ,finally had the email me on 14/05/2018 and advised when will revert back in 48 hours which they did not. Give me the payments numbers where people did answer the phone . Quoted 796.00 pounds for change on top of 442.00 already paid, when the KLM website was showing the ticket price as 590.00 . When asked about the price on the website was told to deal with KLM directly and at KLM again with the poor customer service at their end as well .No one wanted to help and was continuously advised for Tripsta to call the KLM trade support for the next 10 days. Finally got KLM to speak to the Tripsta agent and was advised the amendment will be made in next 48 hours on 25th may and no one got back as normal .
On 1st June spoke to KLM and they put my call on hold and tried the customer service at Tripsta for an hour and since no one answered they decided to finally help me with the change and had to pay the difference of 589.00 pounds for the change +442 which already paid could not be recovered.
The whole incident has been so stressful for a month and if tripsta had better customer service on 29th april i would have got away paying very little difference in fare and would have been easier . Now paying 1031.00 for one ticket is really hard and with the level of service at both tripsta was unacceptable at any level. Therefore please be aware and never book the tickets with Tripsta

DON’T EVER BOOK From this company,that was my first time I book with this company and these guys took my money,cause they can’t help me,and also long time waiting for response,also they give me 2 hours to answer on their email but I receive that email in 5 hours after I wrote my letter to them,and they don’t understand also that people are working here,and I can’t check my email box every hour,so,this company,for my first time,I think the worst company I ever saw in my life,very bad service,they don’t care about customers,only caring about them self’s,also when I was checking the status of my booking by booking code,it was written like ‘there is no booking available by this number’?,what can I say,read first words that I write in this review and you don’t make my mistakes,they steal 153 dollars from me,thief’s!!!

Once booking is made they don't worry about anything else. I have been waiting on phone to update my booking for 20 minutes and still waiting but there were no response from them. They are really crap company and probably a fraud don't trust them. Unfortunately I have fallen in their trap but be aware and try to avoid such company/agents. They never help you with what you want. I really want to give lower rating but unfortunately there is no lower than one

We booked with tripsta to fly over on holiday to surprise our families in Sa and we had no warning we needed visas to stay in transit in Aus as we've flown heaps of times before; if over 8hrs in the airport this was extremely stressful and there was no way to get hold of them to change flights. we tried emailing phoning etc no answer only a answer 4 days later so after our stressful and nightmare episode we had to book a 1 way there hoping to still have our return flight no they cancelled it so we had to book another 1 way flight back costing us almost 3 times amount of our original flight Tripsta said they'd give us a part of our refund on our return flights within 4/5 weeks and its way over due and were still waiting for our refund we emailed them a couple of days ago still no reply. very upset disappointed and frustrated with their service will NEVER use them again and want to warn fellow flyers to avoid them as it isn't a nice way to start your holiday at all.

They do not answer calls and emails.
They did not want to know about my problem and they gave me a unique outlet that interested them, not me.
I do advise anyone do not shop with them.