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TripSIM Reviews 

6
•
TrustScore 3.5 out of 5

3.6

Telecommunications Service Provider
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Company details

  1. Telecommunications Service Provider

Written by the company

About TripSIM TripSIM is a UK-based travel eSIM reseller helping travellers stay connected across 190+ destinations worldwide — without the cost of roaming charges or the hassle of tracking down a physical SIM card abroad. We know that staying connected is one of the first things travellers worry about before a trip, so we built TripSIM to make it simple. Customers can search their destination, choose a data plan that suits their trip, and receive their eSIM digitally within minutes — no waiting for delivery, no swapping physical SIM cards, and no queuing at a phone shop when you land. Everything can be set up before you even leave home, so you can land already connected. Checkout is designed to be fast and mobile-friendly, supporting Apple Pay and Google Pay, and every plan comes with clear installation instructions to help you get set up without any technical hassle. As a reseller partnering with established eSIM data providers, we focus on what matters most to our customers — a simple, reliable, well-supported experience from the moment you buy a plan to the moment you land. Whether it's a short city break or a longer multi-country adventure, TripSIM is built to remove one of the most frustrating parts of travel: staying online without overpaying or overcomplicating things. We take customer feedback seriously and are always working to improve our plans, pricing, and support based on what travellers tell us. If you've used TripSIM, we'd genuinely appreciate you sharing your experience here on Trustpilot — good or bad, it helps us keep improving and helps other travellers know what to expect.

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3.6

Average

TrustScore 3.5 out of 5

6 reviews

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1-star

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3.6

All reviews

(6)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

E-sim wouldn’t work - no comms from TripSIM

Couldn’t get the e-sim to work. Sent an email while on holiday and no reply. Only had emails to ask for feedback on how it was working. Well, it wasn’t working. Just over £15 down the drain. Not happy and wouldn’t recommend.

Thank you for your reply. I sent the email on 31/08/26 to you and have just tried to email it again, to the TripSim emails ‘orders’ (which had postmaster failure message) and ‘info’ emails.
Thank you for the credit note - however, I do not have an account with you and a refund to my account would be better, as I am not travelling abroad for quite a while. Sorry to write this on the review, but I can’t get through via emails.

Yes, the information re order number etc is correct. Many thanks for resolving this.

29 August 2026
Unprompted review
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Reply from TripSIM

We’re sorry to hear this and completely understand how frustrating it must have been to be without a working connection while away.

We have checked our support inbox and WhatsApp records but cannot find a message from you. Had we received one, we would have responded promptly and worked with you to get the eSIM connected or provide a replacement where appropriate.

We are happy to issue a full refund for your purchase. Please contact us at sales@tripsim.co.uk. We would genuinely value the opportunity to put this right and improve.

Update :
Thank you for your update, and I am sorry that you were unable to reach us and that this affected your trip.

Could you please confirm whether your order number is TS-001079, purchased on 26 August 2026? Once confirmed, we will process an immediate full refund to the original payment method rather than issuing account credit.

We want every TripSIM customer to have a reliable experience, and we regret that we did not have the opportunity to resolve this while you were away.

UPDATE
Thanks for confirming - I have issued a full refund.

Rated 1 out of 5 stars

eSim is not running

eSim is not running, no further Support. I will do a reclaim via Paypal.

2 September 2026
TripSIM logo

Reply from TripSIM

Hi Ben,

We’re sorry that the eSIM did not work as expected during your trip.

We replied promptly to your initial email and, after you confirmed that data roaming was enabled, we sent a further email to continue troubleshooting but did not receive a response. We were therefore not given the opportunity to resolve the issue directly with you.

Nevertheless, we have now issued a full refund for your purchase. This has been processed without the need for a formal refund request.

Kind regards,
TripSIM Support

Rated 5 out of 5 stars

Why haven't I done this before

Why haven't I done this before? It was so easy to organise before I Travelled and worked as soon as I landed. Excellent!

5 August 2026
TripSIM logo

Reply from TripSIM

Thank you so much for the excellent review. We’re delighted that setting up your eSIM was straightforward and that you were connected as soon as you landed.

Have a fantastic trip, and we look forward to helping with your next one.

Kind regards,
TripSIM Team

Rated 5 out of 5 stars

Easy to set up

I'm quite a technophobe, but this was pretty straight forward to do and meant I didn't need to stress about roaming charges while holidaying in Portugal.

5 July 2026
TripSIM logo

Reply from TripSIM

Thank you for your lovely review. We’re really pleased you found it easy to set up, especially as avoiding roaming charges should not feel complicated.

Enjoy Portugal and your travels ahead.

Kind regards,
TripSIM Team

Rated 5 out of 5 stars

Easy to install the eSIM and connection…

Easy to install the eSIM and connection was excellent from the moment we landed. Will definitely use again!

2 September 2026
Unprompted review
TripSIM logo

Reply from TripSIM

Thank you for the fantastic review. We’re delighted installation was easy and that you had excellent connection from landing. We look forward to helping you stay connected on your next trip.

Kind regards,
TripSIM Team

Rated 5 out of 5 stars

Great Value and Hassle-Free eSIM

Really happy with TripSim. Great value for money and the whole process was really easy. Setting up the eSIM was straightforward and I had no problems with it at all during my trip. The service worked exactly as expected, so I had nothing to worry about. I’d definitely use TripSim again for my next trip.

2 April 2026
Unprompted review
TripSIM logo

Reply from TripSIM

Thank you for such a thoughtful review. We’re delighted TripSIM was easy to set up, good value and worked reliably throughout your trip. It means a lot to hear you would choose us again.

Kind regards,
TripSIM Team

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