Terrible customer support. My crypto withdrawals from G2G were blocked. I was asked to complete KYC, and I successfully submitted my passport over two weeks ago through their secure link (Ticket #1128... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am extremely disappointed with Triple-A. First of all, their verification form simply doesn't work. It is impossible to upload the required documents, which blocks the entire process from the star... See more
Sometimes an unknown error appears, but if you wait for a new password, everything works.
I’ve been using Triple-A since July, and my experience has been excellent so far. Transactions are processed quickly, and everything works smoothly without delays or issues. The platform is reliable a... See more
Company replied
Company details
Written by the company
Triple-A is a global payment institution licensed in the United States, Europe, and Singapore, enabling businesses worldwide to pay and get paid in both local and digital currencies. We empower businesses such as Razer, Farfetch, Alternative Airlines, Du, and Grab to reach over 700M digital currency owners, boost revenue, and optimize costs through stablecoin and cryptocurrency payments, while eliminating volatility, custody, and compliance risks. Our commitment is to build a more efficient, inclusive global payment ecosystem by bridging the gap between local and digital currencies. Registered with the United States Financial Crimes Enforcement Network (FinCEN), licensed by the Monetary Authority of Singapore (MAS), and Banque de France’s ACPR in Europe, Triple-A is trusted by over 1,000 enterprise businesses worldwide to make global crypto payments simple, secure, and cost-effective.
Contact info
United States
- support@triple-a.io
- triple-a.io
You should know
3.5
Average
321 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to follow instructions and fast…
Easy to follow instructions and fast transactions.
1 December 2025
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Scam! Purchase on Farfetch
Purchase on Farfetch
I made a purchase on Farfetch and managed to pay with cryptocurrency through these idiots.
The transaction was sent to them on Sunday, but the purchase didn't go through. I sent them the transaction ID, and for five days now I've been demanding a refund, my money! All I get in response is this boilerplate phrase, where it's unclear how long or who to wait for my money back.
One of our support specialists will be in touch shortly with the next steps or a resolution.
Thank you for your patience, we look forward to assisting you.
My shopping experience was a blast – no product, no money =(
UPD.
After 5 days, I received a refund - but I lost 5 days. The item I bought cost 2,500 euros now costs 2,700 euros, and I lost the ability to use the 200 euro promo code. Thank you tripleA!
23 November 2025
Unprompted review
Reply from Triple-A
Hi Romario
We're sorry to hear about your experience and understand how frustrating this must be.
We truly appreciate your feedback and will continue working to improve our processes to avoid situations like this in the future. Thank you for your understanding.
Fast, Reliable, and Hassle-Free Service
I’ve been using Triple-A since July, and my experience has been excellent so far. Transactions are processed quickly, and everything works smoothly without delays or issues. The platform is reliable and easy to use, which makes it one of the best crypto payment services I’ve tried. Highly recommend it to anyone looking for a trustworthy payment gateway!
9 October 2025
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Triple‑A is a fraud
Triple‑A is a fraud. I paid €217, they said my tx had a problem, and that’s all. No refund, no help, no explanation. Avoid at all costs. My money is gone.
Edit: After a day they returned my money (only after deducting the blockchain fee) and still didn’t provide the services they claim to offer as a crypto‑payment platform making it impossible to actually make a payment with them.. I would not recommend them to anyone it feels like a lottery with your payment.
23 November 2025
Reply from Triple-A
Hi Zoltan
We're sorry to hear about your experience and understand how frustrating this must be.
We truly appreciate your feedback and will continue working to improve our processes to avoid situations like this in the future. Thank you for your understanding.
A racist company that stole my data and…
A racist company that stole my data and now refuses to provide me service. I can't withdraw my money from g2g now. Moreover they stole my personal data and when i asked them to delete it they outright refused it.
They provided no reason for refusal of service either.
1 November 2025
Unprompted review
Reply from Triple-A
Hi MegaMind AK
We're sorry to hear about your experience and understand how frustrating this must be.
We’re unable to share specific details publicly. These measures are in place to help protect all users.
If you’d like us to review your case further, please contact our support team directly at support@triple-a.io and we’ll be happy to assist where possible. Thank you for your understanding.
WAS A FAST SUPPORT WHEN I FACING A…
WAS A FAST SUPPORT WHEN I FACING A PROBLEM
11 November 2025
Unprompted review
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
You are best
16 October 2025
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Reply from Triple-A
Dear Traili,
Your transaction could not be processed at this time.
While there may be various reasons for this, we at Triple-A, the payment gateway facilitating this transaction, have already initiated a refund of your payment. According to our system, the refund has been claimed successfully.
Thank you for your understanding. If you have any questions or need assistance in the meantime, do reach out to us at support@triple-a.io.
Regards,
Triple-A Support
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Fantastic!!!!!
24 October 2025
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
got a refund from them due to a company…
got a refund from them due to a company scammer. triple-a is fast and furious!
30 October 2025
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Reliable, responsive, and professional
With their secure and efficient crypto payment solutions, Triple-A has consistently met our expectations and demonstrated outstanding service and support.
27 October 2025
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Nice goooddddd
29 October 2025
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Support Fast and help customer
29 October 2025
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
if the payment goes failed you need to…
if the payment goes failed you need to wait a week
you need to pay fee for first payment , you need to pay fee for second withdraw
example i pay 20$ with fee if it failed the system return 15$
it's like scam.
28 October 2025
we need lower fees
27 October 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.