TripadoReviews 

I have made a mistake by booking a 1500€ flight with incorrect return date, and got in contact with customer support over the e-mail on Saturday. I was shocked when next day morning (Sunday, Christmas Eve) I have received a feedback from a professional Tripado company representative, who resolved this issue in a moment. After a short conversation I have received cancellation approval, and refund arrived already on Monday. I have promised to tell the world about such a great customer approach! :) Keeping my word, 5 stars. (Vladimir)

Hello,

I want to share this experience with you to warn you NOT to book flights via Tripado. I found a reasonable flight on Skyscanner from Munich to Minneapolis 6 days prior to leaving which was operated by American Airlines and advertised by Tripado. I clicked on the link around 11pm, went on Tripado's website and filled in all my details as usual (Side info: They charged 35 EUR extra just for using credit card!). Then i received an email from Tripado stating they would send an electronic ticket shortly. The next day, I received another email of them asking to send a photo of both sides of the credit card I had used for booking plus an ID belonging to the holder of the credit card (a good friend of mine I was planning on visiting). I thought this was sketchy because they had already deducted the amount of money for the travel insurance I had added, but not the flight costs. So I called the company. The service hotline only had an automated message playing saying that there is a too high demand for phone requests and they won't be able anything but emails. So I sent an email requesting to speak to someone from Tripado over the phone about this. A very unfriendly man called me back, basically telling me to transfer the money asap. I asked him if the price was guaranteed and he said yes. But when I asked again, he checked online and told me that the price had indeed gone up over night which, according to him, was my own fault because I had booked at 11pm outside of their business hours (I still don't understand what that has anything to do with the price raising, but ok). He avoided telling me what the new price was and instead said I had to cancel the booking and then book another flight via Tripado. Now I don't have a flight and need to somehow get the money for the travel insurance back.

NOT A PROFESSIONAL COMPANY AND HORRIFIC SERVICE: NOT RECOMMENDABLE.

Hope this helps some of you when making your bookings online in the future... good luck and safe travels!

Rude staff, they never reply your emails, the website gives problems while booking. Website to avoid.

Unflexible, unfair and slow/no anser
Impossible to get hold of.
Answers phone only from 11 - 17
Refuses to re-book ticket, although the same ticket, at airberlin is changable. Total cost 2.000 €.
Reference telephone numbers on their website does not Work
Generally arrogang and not service minded at all.
The VERY last time (and first) that I will use Tripado.

really really bad and ridicilous service.. had to pay 25 euros to get back the exact same flight we had booked before.
They know that you are depending on them and therefore treat you like shiiiit!

Firmaet pålægger kr. 1000,- for en simpel flyrejse, men først til allersidst efter alle data er indtastet.

Add extra fees of € 130,- at the very end of the long journey trying to buy a flight ticket.

Like many others stumbled to this site with seemly lower prices than most other sites. The announced price is not the the one charged.
Many hidden fees

They take 25 Euros for seating. of each plain and if you have connection flights it adds up. You can not pay with regular Credit card. and it is extra charge for paying!!!
*PayPal 11.99 EUR/person
*SOFORT - is their online only alternative, 11.99 EUR/ person
, and only possible for central europeans
"...- Bitte geben Sie Ihre IBAN oder Kontonummer ein (Die Eingabe der "Bankleitzahl" ist nur in Verbindung mit der Kontonummer obligatorisch).
- Eine Bezahlung ist nur mit einem Konto aus einem der folgenden Ländern möglich: Deutschland, Österreich, Schweiz, Niederlande, Belgien, Polen, Italien...."
and 3rd and last alternative is
*paying with BILLPAY 28.00 EUR /person with split monthly downpayments and extra charge.

they announce possible payments with Visa and American Express but it is not to be found.

Searching for cheap flights I stumbled over this company, which seemed to be the cheapest. Only that after I provided all my data, on the very last page, suddenly a 30 EUR ticket fee appeared for no reason. Suddenly this was not the cheapest offer anymore. But even better, exactly one way to pay was without extra charges, which was Amex credit card, a card that's not really common around here. Choosing Mastercard for example, added another 30 EUR per person (!!!) on the bill, so on a three people short distance flight, suddenly 120 EUR were added.
This practice is just immoral and should be outlawed.

The company has very often the best prices on the net, but they ignore the customer once the purchase has been done, in spite of what they say on their website.

So if you need a booking change or any other operation, you can send them as many emails as you wish, or call them or the day long, but they won't answer.