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Trinity Logistics Reviews 

983
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably helpful staff and dedicated account managers for their prompt communication, ensuring that every single task is handled smoothly and efficiently. Many people note that shipments consistently arrive fast, secure, and right on schedule, which makes managing daily logistics operations significantly much easier overall. Some reviewers were not happy with occasional instances of rude broker behavior and highly unprofessional communication when unexpected delivery complications arose. Furthermore, consumers also mentioned experiencing frustrating shipping transport delays, sudden communication breakdowns, and difficult disputes regarding unexpected extra fees or administrative costs.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are professional,... See more

Service

Users describe ambiguous interactions with service, reflecting heavily polarized opinions among reviewers.... See more

Delivery service

Consumers find delivery service to be positive, highlighting smooth pickups and timely drop-offs. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, praising efficient, friendly, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The following members from TL make our communication smoothly and promptly which in turn makes business flow better and get more done in a timely manner. Their service is simply top tier! Ke... See more

Company replied

Rated 5 out of 5 stars

In a day and age when everyone isn't reliable, I appreciate Trinity Logistics always sticking to it's word and getting shipments to where they need to be on time and at an economical price that works... See more

Company replied

Rated 5 out of 5 stars

Amazing Service ! The representative was extremely knowledgeable and efficient, handling my request right away. From what I thought would be a hard task, was taken care in no time. We cant thank you... See more

Company replied

Rated 5 out of 5 stars

I love working with Landon Weninger (Corn State Logistics). He always has been able to help us out, whether it be last minute or not. The drivers he has gotten for us have been pretty good. He just m... See more

Company replied


Company details

  1. Logistics Service
  2. Shipping Company
  3. Transportation Service

About Trinity Logistics

Written by the company

Trinity Logistics is a third-party logistics company (3PL), offering People-Centric Freight Solutions® to companies and supply chains.

Founded in 1979, our purpose has always been to improve lives. We've been able to do so with our eyes set on one mission: to deliver creative logistics solutions through a mix of human ingenuity and innovative technology, enriching the lives of those we serve.

We like to state that we're a 3PL that's different than what you're used to. What makes us so different is that we’re a business built on a culture of family and servant leadership. That culture shines through our service to you. No matter who you talk to, from our Logistics Experts to our Marketers, whether on the phone or through email, you’ll notice our People-Centric service.

We're currently recognized as a Top Freight Brokerage on Transport Topics’ Top 100 Freight Brokerage List, as a Green Supply Chain Provider by Inbound Logistics, as a Top Company for Women in Transportation by the Women in Trucking Association, and with a Silver Medal Rating by EcoVadis.

As a leading 3PL, we arrange truckload, less-than-truckload (LTL), intermodal, drayage, expedited, warehousing, international, and Managed Transportation technology solutions for various industries.

We have six Regional Service Center locations and over 100 Authorized Agent offices throughout the country.

In 2019, we became part of the Burris Logistics family of brands. Between Burris Logistics historical expertise of handling temperature-controlled commodities and Honor Foods redistribution, we are uniquely qualified to better serve the food and beverage industry together.

Flexible Freight Solutions

Written by the company

Logistics Solutions That Go The Extra Mile.
For the past 45 years, we’ve been arranging freight for businesses of all sizes in truckload, less-than-truckload (LTL), warehousing, intermodal, drayage, expedited, international, and technology solutions.
Technology That's Tailored to Your Freight Needs
Our People-Centric service, coupled with cutting-edge technology, ensures you'll crush your business goals. Find out how our People + technology makes a difference in the service you receive from a 3PL.
Ship Cross-Border With CONFIDENCE
Whether you need to ship truckload, intermodal, or less-than-truckload (LTL) across the border, we can help you navigate the complications of your cross-border shipments, from Canada and Mexico to the U.S. or vice versa. We navigate the complexities of customs, regulations, and transportation, so you can focus on what matters most – expanding your reach and exceeding customer expectations.
Is It Time to Transform Your Logistics Strategy?
Optimize your transportation management with Trinity’s Managed Transportation. Gain control and visibility to your supply chain, reduce costs, improve performance, and eliminate manual processes. Our combination of experienced account management and best-in-class technology delivers a customized managed transportation solution to help your company achieve your unique supply chain goals.

Contact info

Promotion box for Trinity Logistics

Logistics solutions that impress.

3PL services that exceed expectations.

4.3

Excellent

TrustScore 4.5 out of 5

983 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(983)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

First Load - Great Experience

We just dispatched our first load with Trinity Logistics, and we are very impressed by their responsiveness, accuracy, and adaptability. This experience went very well, and we feel confident that we are in good hands!

7 November 2024
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Reply from Trinity Logistics

Thank you so much for the great review! We're happy you gave us a chance and even more ecstatic that we were able to impress you with our service. We look forward to continuing to support your shipping needs!

Rated 5 out of 5 stars

Austin is always there ready to get you…

Austin is always there ready to get you rolling as quickly as possible. He also has connections to some very good drivers. Take good care of him.

Trying to pay a bill leaves a lot to be desired.

Best Regards, Dave Pacos

1 November 2024
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Reply from Trinity Logistics

Hi Dave. Thank you for the great review and feedback! We'd love to hear more about your experience with bill payments. Would you mind emailing us more about that at marketing@trinitylogistics.com? Your knowledge and feedback would be insightful to our Team and help us improve that experience for everyone!

Rated 5 out of 5 stars

Quick and Easy experience

Haley Dousette was able to help me quickly and efficiently with my shipment.

24 October 2024
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Reply from Trinity Logistics

Thank you for the great review! I will gladly share your kind words with Haley!

Rated 5 out of 5 stars

Great service

Trinity Logistics was recommended to me, so this was my first time working with them. I needed an urgent next day pickup with same day delivery. They were on time and communicated throughout; all at a good price.
I was impressed and will use them again.

22 October 2024
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Reply from Trinity Logistics

Wow, this is an awesome experience and we're so glad you decided to share it with us! Thank you for trying us out and rating us so highly. We look forward to the opportunity to work with your business again.

Rated 5 out of 5 stars

All of my requests have been answered…

All of my requests have been answered in a timely manner. The customer portal is great. Very easy to find what you need quickly. My rep, David, is the best. Have not ever had someone so easily to work with.

29 October 2024
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Reply from Trinity Logistics

This is exactly what we strive for! Thank you so much for taking the time to share your experience, Julie. We appreciate it!

Rated 5 out of 5 stars

Ashley made setting up the account very…

Ashley made setting up the account very simple and walked me through the entire process. She was a pleasure to work with.

23 October 2024
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Reply from Trinity Logistics

Hi Lori! We strive to provide excellent service throughout every interaction with us, so it's wonderful to hear you experienced that. Thank you so much for the high rating and sharing! I'll be sure to pass along your kudos to Ashley!

Rated 5 out of 5 stars

Reliable

Reliable with quick turn around on quotes, on time pickups and deliveries. In my 3 years of working with them I have only had to file once claim and it was handled promptly and efficiently. They have handled more than 2000 moves for us on large UN3480 Lithium-Ion batteries, 9

15 October 2024
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Reply from Trinity Logistics

Wow! We really appreciate you taking the time to not only rate us highly but leave such a detailed review of your experience. We work hard to provide our "exceptional People-Centric service", so it truly means a lot when awesome customers (like yourself!) go out of the way to share their story and let us know we're reaching our goal. Thank you!

Rated 5 out of 5 stars

Good to work with

Good to work with, resolves issue promptly.

11 October 2024
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Reply from Trinity Logistics

Thank you for the high rating! We look forward to working with you again soon.

Rated 5 out of 5 stars

Amazing experience on time product…

Amazing experience on time product handling awesome would certainly use them in future ventures

4 October 2024
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Reply from Trinity Logistics

Thank you for the great review and the opportunity to work with your business. We look forward to next time!

Rated 1 out of 5 stars

Load was cancelled with no reason

Load was cancelled with no reason, with plenty of time to pick it up. But broker is either eager to leave office early or god know hat to do

30 September 2024
Unprompted review
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Reply from Trinity Logistics

Hi Marty. I’m sorry to hear about your poor experience with us. Here at Trinity, we strive for excellence, and it looks as if we missed the mark. We'd love to look into your experience further to see how we can improve and if there's any additional resolution we can offer you. Please reach out to marketing@trinitylogistics.com with more information your USDOT and the shipment information so we can do just that. Thanks again for reaching out.

Rated 5 out of 5 stars

Great service

Great service. Thanks

16 September 2024
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Reply from Trinity Logistics

Thank you for the high rating and great review!

Rated 5 out of 5 stars

RELIABILITY & PRICING

TRINITY LOGISTICS has proven to be a very reliable company. In shipping, reliability is everything. In my newly formed experience with them, TRINITY LOGISTICS is time aware and their pricing is highly competitive.

23 September 2024
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Reply from Trinity Logistics

This is such a great review! Thank you so much for trying us out and rating us so highly!

Rated 5 out of 5 stars

Trinity Logistics was very helpful with…

Trinity Logistics was very helpful with our freight needs. They were on time, super transparent, and friendly. We enjoy working with them, and definitely recommend their services.

12 September 2024
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Reply from Trinity Logistics

Thank you for the great review! We're proud of our exceptional service, but it still feels incredible to see it mentioned in our customer reviews. Thank you for choosing Trinity; we look forward to working with you again!

Rated 5 out of 5 stars

The team at Trinity are pros and take…

The team at Trinity are pros and take great care of our needs quickly.

13 September 2024
Trinity Logistics logo

Reply from Trinity Logistics

We appreciate you taking the time to review us and give us 5 stars! We look forward to the opportunity to work with you again.

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