The online portal is very convenient and saves having to spend time on the phone. Overall, I am pleased with the serviced received so far. However I have given a 4 star rating instead of a 5 star as t... See more

Well the customer service crew couldn't have been more obliging when i phoned in to the office. However because there was a fault on the portal i was unable to make it work, therefore i was working fr... See more

Staff arrived promptly at9.30am as agreed and carefully explained the plan for the day. Scoped the extent of the water damage and ceiling beam fire damage and photoed. Then declared only sitting roo... See more

This is my first ever home insurance claim after more than 30 years as a homeowner. Many friends have had poor to terrible experiences with their insurers so to be honest I was not hopeful or optimist... See more

Making a claim on your house insurance is never a pleasure or something you want to do. Not least due to the whole claims process, however, Trinity Claims makes it just a little bit better. Their cl... See more

I didn't speak to anyone in person. I just received standard text messages from Trinity Claims, which I was aware of, as I had already been informed by DASA who was dealing with my water leak. I still... See more

I have not heard about my claim about our boiler repair complaint. I will appreciate it very much if someone could expedite it so that if not happy with it I could escalate it with financial ombudsman... See more

Mitch, Daniel, Kye and Blake have just spent a week decontaminating our home after a serious house fire at the start of the year. From the first communication they have been nothing short of professio... See more

Had a leak in my living room ceiling and S R Gill builders were instructed to carry out the works. Ryan was our main point of contact and I cannot fault him, always available and updated me every step... See more

This is regarding two young men who came to complete a clean up after an indoor fire in my home. Kallum and Dale were both polite and friendly. In their approach to this work, it was carried out wit... See more

I would not have been surprised to have had an inquisition by the assessor as the damage to our property for which I was claiming would clearly be expensive to fix. Quite the reverse! Mr Kelly summed... See more

Elijah visited my home to carry out a moisture assessment following a leak I had in my kitchen. As someone who works within the same Insurance sector and sees first hand the issues customers... See more

What can I say,my experience of Trinity claim's was a good fair offer. I'd like to mention Dan Maccourt 10 out of 10. After someone else writing my car off,he was kind and polite, and after the call... See more

Liam came out to assess my utility room leakage, which I had thought was bad enough, only to find out that earlier workman had cut so many fundamental corners, it was much worse than I could have imag... See more

I cannot thank Abz enough for the support and professionalism he has shown throughout my contents claim. From the very first phone call to the visit at my home, he has been absolutely outstandin... See more

Quick professional service. The initial assessor was great! Very empathetic and explained things very clearly e.g. what the process is. Only half way through the process at the moment.. but extremely... See more

The whole process is very slow and disjointed. Messaging through the portal is impersonal (speak to a different person each time) and also the portal messaging text doesn't allow for any paragrap... See more

Our decking had to be lifted, soil samples taken and decking replaced. Ryan messaged me the time when to expect Alex. Alex, who lifted and replaced our decking, arrived on time, moved our garden... See more

Bit skeptical at first with it been primarily online but it’s worked really well. Building surveyor was sorted relatively easily and quickly. Everything has gone through step by step to an acceptab... See more

Absolutely swift efficient service I have never made an insurance claim before even though I have had cover for over 55 years and you made it easy for me even though I am not very computer literate .t... See more

Claim process was excellent. However the works carried out will require some re-work due to a fault. Also, the roof repairs detailed in our original claim have not been addressed.

The online service can be really helpful and efficient, however it is hard to get through on the phone when you really need to talk to someone. Eventually someone kindly gave us the right number to p... See more

They send out surveyors who offer settlement well below cost of repairs or offer to send contractors that you have no choice to use. They also withhold vat until final invoice uploaded.

Great service with my claim. The only reason I’ve marked 4 instead of 5 stars is because the cost for my two sofas was much less than what I paid for them but I just needed to resolve this and go ahea... See more

I am really, really happy with the customer service and professionalism experienced with Trinity Claims - whether by phone or in person. The website for the whole process are well mapped out, with... See more

Ethan arrived on time and completed his inspection with minimum fuss whilst I was working from home. Well presented and professional he explained the process of what is likely to happen next very many... See more

Elijah Fleming is coming over this weekend to assess the damage from the water leaks. He's checking every corner to see the extent of the damage. He's explained everything clearly and done a great job... See more

The whole process took far too long for a repair,a similar incident I had year's ago tool weeks to resolve,this took months. I was however happy once the repairs were completed.

The first responder called to let me know his ETA. He was both prompt and professional. He introduced himself and explained and kept me informed throughout the visit. At the end of the visit he made... See more

We was told that a decision would be made in 6 hours however it was approximately 36 hours

Lots of secure messages on my mobile quoting a closed 2025 claim. An offer for my current claim was made but less than I thought it would be. Asked via the Portal 3+ times why it was less,with no r... See more

I am very happy with the outcome. Spoken too very politely, professionally and a quick and painless process. Thank you Dan Macourt for resolving this and providing a positive settlement I was not expe... See more

Ryan was amazing from start to finish. He was so professional and communicated throughout. Alex and his team were brilliant, so respectful and completed the work to such a high standard.

Making an insurance claim causes me some consternation - over many years of experience! However, Trinity Claims provided a first class and very customer-friendly service, which was quite a surprise... See more

The prompt response to my claim initially,reported on Saturday and an appointment given for a surveyor to attend my property on Monday between 8am- 12 midday. The claim form online was easy to compl... See more

RVery polite. He was very informative about what he was going to do and kept me updated with his progress. I was working so he didn't interrupt me too much, which I appreciated. Thank you. My name is... See more

The worker was very good, kind and competent. He explained every step, made me feel comfortable and was all round knowledgeable and efficient.

I gave a watch in to be repaired in December and i am still waiting fo it to be returned to me. I have now received a reply saying the case is closed , even though i have still not received my watc... See more

After making a claim, we were contacted by Trinity Claims almost immediately. An appointment was made for a surveyor to visit and we received a settlement offer within a few hours of that visit. Wh... See more

Great service, I was a bit concerned at first not speaking to an actual person. But i was in constant communication via the portal. My claim was approved promptly, thank you

From start to finish the claim was dealt with professionally and speedily by staff dealing with the claim. The Assessor had an understanding of situation and clear on what would be covered - efficient... See more

I had a terrible week and had to submit 2 claims on my buildings and contents insurance. I have had a terrible service. I've been told they will be settled and then they won't be settled on both claim... See more

5 star service, I really like your portal it just works. The claims process took less than a week to settle that is pretty impressive. I would certainly recommend your company to others.

Trinity Claims were excellent in the process keeping me informed of what was happening with my claim and what more information they needed from me. The process was completed very quickly and easily.... See more

Apart from the website to make a claim, The questions were not applicable to my problem. Everything else brilliant. Friendly kept notified and very efficient.

So easy and quick to make a claim, everything was responsive. Surveyor that they sent out was really helpful too to explain the claiming process.

The process of submitting my claim and the communications via online, texts and phone calls was very straight forward. All the people I spoke to were very helpful. My claim was dealt with very quickl... See more

As a result of the storms at the end of January we had a major ingress of rain water into our home which affected the entire ground floor of our bungalow. Trinity Claims sent in Gabriel Broome as lead... See more

Only been with the insurance company for a few months when I had my accident, the experience was quick and simple from start to finish. As this was my first ever claim I would say it was quick and sim... See more

I would like to provide positive feedback for Zechariah regarding our recent claim. He was extremely friendly, patient and genuinely helpful during a very stressful time for our family. I have rece... See more

The ease of the online claims portal. Good communication from initial contact, through the, assessor stage and the claim being resolved swiftly.

Very very pleased with Trinity first response. A thorough clean up by a really great team Michael, nothing was missed. Farraad Ali, a great clean along with Theo and Jarobi. A really good team from... See more

Following a very stressful incident Trinity claims were very speedy, efficient, helpful and responsive. It gave me great reassurance that they would use high quality tradespeople to get the job done.... See more

Too slow ... too many people on the chat. Just a bad exsperience all together. Being burgeled is stressfull enough