Received faulty cuticle nippers. Tried to contact somebody in customer services 3/4 times over a period of 1 week and still haven’t received a reply. I can’t use the tool and have had clients to do... See more
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Really high quality sturdy and sharp tools. Come with silicone covers to keep the tools sharp and when you buy the Tool Kit it comes with maintenance sharpening too! Couldn’t rate them any higher.... See more
I was recommended to try Tribe tools. They are of an amazing quality and do exactly what they are made for. Beautiful quality, stylish, easy to hold, and the item I purchased removed the dead cuticle... See more
Company replied
Pleased with the product. However, when trying to contact them for tool sharpening their customer service isn’t great. Questions aren’t answered and I’m waiting about 2 weeks now for my tools to be re... See more
Company replied
Company details
Written by the company
A New Culture of Beauty. Precision Beauty Tools. Hand Care for all. Sustainable Hygiene. Worldwide Shipping 🌎 📦 Get yours here👇🏾 www.tribeprotools.com
Contact info
United Kingdom
- cc@tribeprotools.com
- tribeprotools.com
Received faulty cuticle nippers
Received faulty cuticle nippers. Tried to contact somebody in customer services 3/4 times over a period of 1 week and still haven’t received a reply. I can’t use the tool and have had clients to do all week.
It says there is a live chat but there is not? There is no number to try to ring. I used the customer form and the email address.
Not happy with the tool or the customer service.
29 August 2024
I emailed twice to enquire about my…
I emailed twice to enquire about my delivery and never got a response. Tools are fine but bc customer service was non existent.
24 May 2024
Brilliant service!
Really quick delivery & the tools themselves are incredible! Thanks again Tribe 👏🏼
15 March 2024
Reply from Tribe Pro Tools
Dear Hollie,
Thank you for your feedback we really do appreciate and value each and every one of our customers, thank you for choosing TRIBE.
Team Tribe x
Nice product.
31 January 2024
Reply from Tribe Pro Tools
Dear Richard,
Thank you for your feedback we really do appreciate and value each and every one of our customers, thank you for choosing TRIBE.
Team Tribe x
Amazing tools
Amazing tools
The only thing I would change is the cuticle pusher to a round oval type but other than that they’re amazing.
21 September 2023
Reply from Tribe Pro Tools
Dear Bethany,
Thank you for your feedback we really do appreciate and value each and every one of our customers, thank you for choosing TRIBE.
We have noted your invaluable feedback and passed it on to our R&D team so watch this space 😉, thanks again.
Team Tribe x
p.s Have you tried the Contoured cuticle tool? try this its a best seller!
Great customer service and lovely…
Great customer service and lovely tools, make my work so much easier
Love it
10 September 2023
Nice tools not great customer service.
Pleased with the product. However, when trying to contact them for tool sharpening their customer service isn’t great. Questions aren’t answered and I’m waiting about 2 weeks now for my tools to be returned to me. I’ve asked the turn around for tool sharpening but no answer… no phone number to call either. I just want my lively tools back sharpened and great to use again.
15 June 2022
Reply from Tribe Pro Tools
Hello Maya,
Thank you for your review.
Whilst we make every effort to ensure we exceed customer expectations not only with the high quality products we provide, but also with the customer care we provide you with too, we cannot guarentee the delivery of service from third party providers or service partners.
We have looked into your order history and can see your tools for sharpening reached our warehouse on 8/6/22, they were dispatched to you 16/6/22 (a 6 day turnaround) and delivered to you 17/6/22 9:48am
As you will see this is well within our suggested timeframe of approx 7 working days, as displayed online.
Kind regards
Customer Care
TRIBE 🤎
Excellent product
27 May 2022
Superior tools
Superior tools, love them! Precise, sharp, beautifully made. Highly recommend ❤️
17 May 2022
Really nice presentation
Really nice presentation. I am looking forward to starting to use them
20 April 2022
I didn’t order anything but you kept…
I didn’t order anything but you kept sending me emails about it being on its way
11 April 2022
Quick delivery
Quick delivery, lovely packaging free hot chocolate gift, fabulous tools. What more could a girl ask for her
10 April 2022
Amazing tools
Amazing tools!
Fast delivery!
I love the free sharpening service!!
I love the brand values
10 April 2022
Absolutely love these tools! Sharp is what is BEST!
28 March 2022
made prep quicker, cleaner and more precise
Really high quality sturdy and sharp tools.
Come with silicone covers to keep the tools sharp and when you buy the Tool Kit it comes with maintenance sharpening too!
Couldn’t rate them any higher. Have literally changed my manicure game, made prep quicker, cleaner and more precise! 🖤🖤🖤🖤🖤
18 March 2022
Great tools!
16 March 2022
Quality of tools are excellent and the…
Quality of tools are excellent and the speed of delivery also excellent cannot fault the company
16 March 2022
So pleased with my new tools
So pleased with my new tools. The nippers are brilliant. Also loved the mini hot chocolate drink that came with my parcel! Good to get a little treat too. Xx
16 March 2022
I received the wrong item after a 2…
I received the wrong item after a 2 week delivery wait. I informed tribe tools straight away and I didn’t get a response for at least a week after numerous emails/messages. I was told to return the item I was sent and send proof of postage which I did straight away. I haven’t had any response since then. Disappointed and won’t be ordering again. I hope to get my item soon or a refund.
6 March 2022
Reply from Tribe Pro Tools
Dear Valued Customer,
As a customer-focused brand, we pride ourselves on delivering the very best customer experience we possibly can. You will see from our previous reviews we meet exceptionally high standards on customer service and product quality and overall experience.
Each order is packed by hand, by an individual team member, and naturally, human error can arise in some small instances, and on this occasion, with your order, this may be the case, after looking at your specific order I can see that the swift communication between us has enabled us to provide you with the correct original order.
A closer investigation has been carried out, and we can see that our delivery partners did in fact deliver your original order within the 3-4 day delivery time frame taking into consideration the time of day that you placed your order and weekends where they are not considered as 'business delivery days'.
We hope that we have now satisfied your issues with this specific order and can assure you that in the future we will go above and beyond to ensure you are happy and that customers never experience these similar issues moving forward.
We always value customer feedback, as this enables us to remain transparent and improve upon our offering.
Thank you Tribe 🤎
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