TRIANGLE HI-FI USA Reviews 

99
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional sound quality and craftsmanship, noting that the speakers deliver rich, detailed, and balanced audio performance for long listening sessions. People also appreciate the remarkably fast delivery service and secure packaging, ensuring that delicate audio products arrive safely and ready for immediate setup. However, some customers also noted occasional issues regarding transit damage or minor component defects upon opening their shipments. Reviewers occasionally experienced damaged packaging or broken parts during shipping, though customer support teams successfully stepped in to resolve these problems quickly and professionally.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, frequently praising the stunning design,... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction and praising the stunning... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that team members are... See more

Delivery service

Clients share positive opinions on delivery service, expressing delight over fast shipping times, secure... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy the system is to set up and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I took advantage of the great price for a pair of Titus EZ refurbished speakers. It only took a few days to arrive. They were packed really well. More importantly, they are well-made and sound great.... See more

Rated 5 out of 5 stars

The ordering process was simple and secure with free shipping and an on time arrival. My order arrived without damage. But the real magic began when I unpacked the BRO4s and connected them to my syst... See more

Rated 5 out of 5 stars

I bought the Comete 40th anniversary speakers to replace my 25 year old Triangle Titus 202 pair. I enjoyed my Titus 202's but I decided it was time to upgrade. I didn't do much research because I kn... See more

Rated 5 out of 5 stars

Triangle USA gave me a great deal on the Borea BR03 speakers in the walnut finish. I got the last set of walnut speakers but when preparing them for shipping theydiscovered they were damaged. They i... See more


Company details

  1. Electronics Vending Machine

Written by the company

FRENCH HIGH-END SPEAKERS MANUFACTURE High Fidelity expertise since 1980 As a true craftsman of sound, TRIANGLE has been developing and manufacturing Hi-Fi loudspeakers for more than 40 years intended to reproduce all the emotion of music. The factory relies on innovations and unique acoustic experience to manufacture top-of-the-range loudspeakers, with no compromise. Rediscover your music and dive into the world of High Fidelity.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

99 reviews

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4.7

All reviews

(99)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service, great sound, great style!

Great service, great sound, great style! Great service -the first set of BR-02 BT speakers I received had a high pitched hiss/buzz that was unacceptable for near-field usage. Triangle paid for the return shipping and quickly replaced them with an upgraded model (BR-02 Connect) at no charge! Great sound - these are the total package: power and precision. They have me listening to all my favorites again to see what new details I will pick out. Great style - this is probably the least important, but they look fantastic on my desktop stands.

26 March 2025
Rated 5 out of 5 stars

Borra ER04

Customer chat was really nice and helpful to make my decision. We love the product.

26 February 2025
Rated 5 out of 5 stars

The speaker stands are quality made

The speaker stands were well packed. They looked as good as the picture on the website. In fact they are very attractive and well made. They are the best looking speaker stands that I’ve seen before. I’m very impressed with the quality and with the design.

24 March 2025
Rated 1 out of 5 stars

You took my order then said it was…

You took my order then said it was shipped, then got a message that you ran out of stock, you're scammers ...and I let everyone know that TRIANGLE, is not to be trusted... terrible customer service.

21 March 2025
TRIANGLE HI-FI USA logo

Reply from TRIANGLE HI-FI USA

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced. We fully understand your frustration and are truly sorry that our service did not meet your expectations.

Please rest assured that we are currently working on improving our customer service and logistics procedures to ensure a better experience for all our clients moving forward.

As a gesture of goodwill and to express our sincere apologies, we have sent you a commercial offer by email. We hope this will help make up for the situation.

The entire Triangle team remains at your disposal and committed to resolving this matter. You can be assured of our good faith and honesty throughout. We genuinely value your trust and hope to have the opportunity to serve you better in the future.

Kind regards,
The Triangle Team

Rated 5 out of 5 stars

Excellent customer service.

I ordered a pair of refurbished speakers for a great price. Unfortunately, when they arrived, one of the speakers did not work correctly. After contacting the company about the issue, on the weekend, I received a quick and thorough response directly from the US sales manager. The resolution was above and beyond what I would have expected, to the extent that I had a brand new replacement set within a couple of days. Can't ask for more than that. There will always be imperfections, unforeseen issues, etc.; it's how a company resolves them that tells you everything about their quality.

12 March 2025
Rated 4 out of 5 stars

Aio twins are superb in sonic and…

Aio twins are superb in sonic and streaming capability. The app is also super useful.

The only feedback I have is when you turn it off and back on, it doesn't remember the input mode and always start with WiFi which can be annoying extra step. If there is some firmware to fix this l, it'd be a 5 stars.

21 February 2025
Rated 1 out of 5 stars

Just really disappointed....

Honestly, I've tried to love the BRO 3 but I'm really struggling to even like them. I bought them based on numerous recommendations of several reviews on line and I don't think I could be more disappointed. I've tried them in three systems in my house and they are just not good. I had them in my PS Audio system, the best I own, and they sounded thin and weak. Way too bright and lacking in ANY bass. I tried them in my Rotel system and they were lacking in any lower mids and completely absent in the lower ranges. Even tried running them with a subwoofer and was not happy with the sound. Tried it with my tube amp and was shocked at how bad they sounded. I really don't know if I've ever been this disappointed in an audio purchase.

7 February 2025
Rated 5 out of 5 stars

Triangle made fantastic speakers!

Triangle made fantastic speakers, then made them easy to buy!

Frank (Sales Director) worked with me to quickly resolve damage due to rough handling by the shipping company...

All all-together satisfactory experience, and wonderful sound!

1 February 2025
Rated 5 out of 5 stars

Breathing New Life

Shipping was very quick and painless. Great speakers at a good price point ($399 a pair when purchased). They have really brought some life back into my listening room. So far so good.

30 January 2025

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