Lidus(Sorry, IDK how do do the special S) was super helpful and supplied instructions that were easy for me to understand. It was an immense relief and supreme joy to get my Trezor Wallet working pro... See more
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I want to thank you for the professional help I received. The process was quick and I felt like I was being helped every step of the way. The support agent explained everything and the process didn'... See more
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The direction was step by step. Efficient and direct. We walked through all the requirements and he asked multiple times if I had any questions or if there was anything I didn’t understand and even th... See more
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Hardware is solid, no complaints there. The Safe One does exactly what it says and the Safe 7 is a step up, enjoying the added benefits of security and safety so far! But the refusal to support Monero... See more
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Company details
About Trezor
Written by the company
🔒 The original & trusted crypto hardware wallet
Welcome to Trezor — the world’s first crypto hardware wallet, founded in 2013 to provide unbeatable security and peace of mind. 🌍
As a pioneer in the industry, Trezor is trusted globally for safely managing, receiving, and sending cryptocurrencies. Built on a transparent, open-source foundation, Trezor delivers a seamless experience through our cutting-edge Trezor Suite app. 📲
💡 Our mission
We empower individuals to manage, protect, and grow their cryptocurrencies with confidence.
🚀 Our hardware wallets
Designed for easy setup, intuitive use, and advanced security trusted worldwide.
We also offer the Trezor Expert Onboarding Session — personalized guidance for newcomers to set up and secure your wallet with confidence.
✅ Why choose Trezor?
- 🔐 Securely store, send & receive crypto
- 💱 Buy, sell & exchange directly via Trezor Suite
- 🌐 Trusted by millions of crypto users worldwide
Whether you’re new to crypto or already experienced, Trezor provides the tools and resources you need to stay in control of your assets.
✨ Ready to take control of your crypto future?
Visit trezor.ioand join global community that trusts Trezor.
Your crypto, your control. Since 2013.
Total self-custody, zero compromise
With Trezor, only you hold the keys to your crypto. Unlike exchanges and hot wallets, your private keys stay offline and isolated from the internet. While mobile apps, browser extensions, or exchange accounts keep keys online and exposed to risks, Trezor stores them safely inside a secure device that only you control.
By keeping your keys offline, Trezor protects you against hacks, malware, account freezes, and exchange collapses. Even if your phone or computer is compromised, your coins remain safe on your Trezor. Many people use a hardware wallet for long-term storage and a hot wallet for small, everyday amounts — combining convenience with maximum security.
Getting started takes just minutes, with clear guides to walk you through setup — no experience needed. When you want to move your crypto, you simply approve the action on your device. Your sensitive information never leaves your Trezor.
If your device is ever lost or damaged, you can easily recover everything with your backup seed. And with the companion app, Trezor Suite, you can securely buy, sell, swap, and manage your assets all in one place.
With no middlemen, hidden fees, or subscriptions, your crypto stays independent, transparent, and secure — today, tomorrow, and forever.
Contact info
Prague, Czech Republic
- trezor.io
🔒 Take control of your crypto
You should know
4.7
Excellent
2K reviews
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Replied to 100% of negative reviews
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Reply from Trezor
Hey Jose!
We're really glad the support team could help you quickly and get things sorted without any hassle. Fast and efficient is exactly how we like to roll!
If you ever need us again, you know where to find us 😊
All the best,
The Trezor Team 🔐🚀
Shawn is very easy to talk with
Shawn is very easy to talk with, and gives his opinion on safety issues with connecting to other wallets and why it is better to not connect with these, and leave my Trezor completely separate.Good advice....Patient as always while checking wallet addresses and navigating around Trezor Suite,which is a great platform to use.
4 March 2026
Reply from Trezor
Hey Edward!
Thanks a for sharing this — sounds like your session with Shawn on the Trezor Expert session was packed with valuable insights! 💡 We're really glad he could walk you through everything with patience and clarity.
Appreciate you being a part of the Trezor community — you're doing all the right things to stay secure! 🔐
Catch you next time,
The Trezor Team 🔐🚀
Shawn made the experience
Shawn made the experience! He was on time, knowledgeable, informative, patient and pleasant. He listened to my questions and concerns and helped me alleviate my concerns. The session was worth every penny.
2 March 2026
Reply from Trezor
Hey James!
What an awesome shoutout for Trezor Expert! 🙌 It’s amazing to hear how much of a difference Shawn made during your session. Sounds like he really brought the perfect mix of knowledge, patience, and good vibes. We’re glad he could help clear things up and leave you feeling confident. That’s exactly the kind of support we aim for!
Take care,
The Trezor Team 🔐🚀
I had my issues taken care of and the…
I had my issues taken care of and the customer service from Lidus was great. Hope he is paid very well and has good luck coming his way.
2 March 2026
Reply from Trezor
Hey Daniel!
That’s so lovely to hear, big cheers for Lidus on the Support Team! 🎉 It really means a lot when someone takes the time to appreciate the human side of support.
Thanks again for sharing your experience — it truly makes our day!
All the best,
The Trezor Team 🔐🚀
Reply from Trezor
Hey TG!
Thanks for the awesome shoutout! 🇬🇧 We're really glad to hear you’re feeling safe with us — that’s exactly what we aim for. Thanks for putting your trust in us! 😊
Take care and stay secure,
The Trezor Team 🔐🚀
Reviewing the process of how to use the…
Reviewing the process of how to use the cold wallet was very helpful. I was able to do some transactions with Robinhood, but I have now been deactived from Robinhood..
26 February 2026
Reply from Trezor
Hi Sofy! 👋
Thanks for sharing your experience — it’s wonderful to hear that your Trezor Expert session made things clearer and helped you get started with your transactions. That’s exactly what we aim for: making self-custody feel approachable and manageable. 🔐✨
We’re sorry to hear about the deactivation of your exchange. That must be frustrating, especially after getting everything set up. Since exchanges like Robinhood operate independently from us, we’d recommend reaching out to their support team for details about the deactivation. If there’s anything related to your Trezor device or transactions that you’d like us to double-check or clarify, we’re absolutely here for you.
If you need a hand reviewing anything or have questions about moving forward, don’t hesitate to reach out — we’ve got your back. 💪
The Trezor Team 🔐🚀
The wallet model one is blocked by firmware, support doesn't help
UPD: ⛔️ BE CAREFUL!!!⛔️ They didn't reach me on email. Actually don't even answer my ones. I just had a reply from a couple of scam shapeshifting doppelgangers like @trezor_support_te, @Trezorhelpteam and that's all. The website ⚠️ trezorupdate.io ⚠️ they ask me to reach looks like the phishing scam.
⛔️ I cannot enter my wallet because it has an old firmware (I have an ancient Model One bought in 2017). I cannot update the firmware from 1.6.0 to 1.14.0. The loader version is 1.3.2. This model has no touchscreen. Serial: 4F0(or O because of font and capitalized text)E81A431C1F32677B8879E. I'm stuck on "Swipe up and down on the screen and simultaneously connect the cable". I tried different cables, usb-ports and devices (laptop/desktop on win10). I also can't check up my reserve copy because the "Begin" button on the checkup start is just disabled (disclaimer checkbox is checked). The Suite version is the latest one, because I downloaded it just for this. What should I do? I would appreciate help on telegram or email provided in a ticket.
⚠️ I opened a ticket #201427 but the support asked me for a receipt (despite they know I bought the wallet about 10 years ago) and then closed the ticket.
21 February 2026
Unprompted review
Reply from Trezor
Hi Anton,
Thanks for your detailed review — we understand how frustrating this situation must be, especially with an older device and a firmware update that just won’t go through 😕
We’ve actually already reached out to you via email asking for a bit more information so we can better understand the issue and guide you through the right steps. Please do write back when you get a chance — we’re ready to help get things moving again.
Thanks for your patience, and we hope to hear from you soon!
All the best,
The Trezor Team 🔐🚀
Great Customer Support!
I recently experienced an issue with my Trezor Safe 7 and was very impressed with the quick and helpful support I received from Trezor! They responded promptly and worked efficiently to resolve my issue.
28 February 2026
Reply from Trezor
Hi P.B.O.!
Thanks so much for the kind words! 😊 We're really glad to hear that our support team was able to jump in quickly and help you sort things out with your Safe 7. Fast and efficient help is exactly what we aim for — and it’s great to know it made a difference for you!
If you ever need us again, we’re just a message away 💬
All the best,
The Trezor Team 🔐🚀
1st Time User
Team was patient and respectful when dealing with a 1st time user and novice with such devices.
In the end it was a simple and obvious solution, but Andrew was detailed and very patient
27 February 2026
Reply from Trezor
Hi Robert!
Thanks a lot for sharing this — we really appreciate it! 🙌 It’s awesome to hear that Andrew from our Trezor Support Team took the time to walk you through everything with patience and respect. We're glad the solution turned out to be simple in the end!
We’ll be sure to pass this on to Andrew — he’ll be happy to hear it 😊
Take care!
The Trezor Team 🔐🚀
I dislike that it took so long to get…
I dislike that it took so long to get my answers otherwise it was good.
25 February 2026
Reply from Trezor
Hi Denny,
Thanks for your honest feedback — we really appreciate you taking the time to share it. We're genuinely sorry to hear that getting answers took longer than it should have. That’s definitely not the experience we aim to provide.
We’d really value the chance to connect with you directly and see how we can make things right, or even just learn more about how we can do better next time. Feel free to reach out — we’re here and ready to help.
Take care,
The Trezor Team 🔐🚀
Reply from Trezor
Hi Vicky,
Thanks for taking the time to share your experience — we’re really sorry to hear about what happened. That sounds incredibly frustrating, and while it looks like the wallet you're referring to is the Nano, which is not a Trezor wallet, we still want to help however we can.
We’d really like the chance to connect with you directly, clear up any confusion, and share some best practices to help protect your assets in the future.
Stay safe out there, and we hope to hear from you soon.
All the best,
The Trezor Team 🔐🚀
Resolved my issue in a timely and…
Resolved my issue in a timely and professional manner
Great job !
25 February 2026
Reply from Trezor
Hey Spencer! 😊
We're really glad you think so — your support keeps us going strong! If you ever need a hand or just want to chat about all things self custody, we’re here for it 💪
Cheers,
The Trezor Team 🔐🚀
They helped me out figure things out…
They helped me figure things with patinetnce and understanding. Their support and how they operate is next level. Highly recommend Trezor for their hardware and tech support.
Really professional 5💚
25 February 2026
Reply from Trezor
Hey Mo!
Thanks for your kind words 💚 It means a lot to hear that our Trezor support team made things smooth and easy for you – patience and understanding are exactly what we aim for! Knowing you’d recommend Trezor really puts a big smile on our faces 😊
If you ever need anything else, you know where to find us.
Take care,
The Trezor Team 🔐🚀
Most reliable brand of hardware wallets
Most reliable brand of hardware wallets. After 10 years of use of various models, I prefer Trezor devices over the competitors. Support provides clear technical details when asked. The devices and software have improved, and the really old ones still work as reliably as when I first got them.
25 February 2026
Reply from Trezor
Hey Sean!
Wow, 10 years with Trezor! That kind of long-term trust and loyalty means the world to us 🙏 It's amazing to hear that you've used various models over the years and still prefer our devices. We put a lot of care into both the hardware and the software, so knowing the old ones are still running strong really puts a smile on our faces 😄
Big thanks for the shoutout to our support team too — they're all about delivering the clear, detailed help you need when it matters most.
Here’s to many more years of secure crypto journeys together!
The Trezor Team 🔐🚀
Reply from Trezor
Hey Michael!
Short, sweet, and seriously appreciated! 😊 We're glad we could be as helpful and responsive as you needed. Thanks for dropping by to share your experience — it means a lot to us!
The Trezor Team 🔐🚀
This was my second experience with the…
This was my second experience with the Trezor Expert Team for a consultation session. This session was to walk me through the nuts and bolts of how to use, fund, trade and transfer crypto on the Trezor. Once again I give it a 5 star rating and highly recommend this service for anyone new to using a hardware wallet. Thanks Shawn!!!
24 February 2026
Reply from Trezor
Hey there!
Round two with our Trezor Expert Team — we're honored! 🎉 It’s wonderful to hear that Shawn helped make the ins-and-outs of using your Trezor feel smooth and clear. From funding to trading and transferring, it sounds like you covered all the key steps, and we’re glad the session hit the mark for you.
Thanks for the 5 stars and for recommending the service to others — that really means a lot. 🙌
The Trezor Team 🔐🚀
The Trezor Expert
The Trezor Expert, Nick, was very knowledgeable, pleasant and helpful in a variety of areas related to Trezor's Wallets. He was patient to address my questions.
I am also grateful that I was able to communicate with an Expert from Trezor, a Company which I have been a customer of for many many years.
24 February 2026
Reply from Trezor
Hi Joseph!
Thanks for the lovely feedback! 😊 It’s wonderful to hear that Nick from our Trezor Expert Team could be there for you with the knowledge, patience, and support you needed. He’ll be happy to know his help made a difference! And you've been with Trezor for so many years — we don’t take that kind of loyalty lightly.
Thanks again for sticking with us and for taking the time to share your experience 💚
The Trezor Team 🔐🚀
Reply from Trezor
Hey Bernard! 😊
Thanks for the shout! We always strive to keep things quick and on point, so it’s awesome to hear that hit the mark for you. If anything else comes up, don’t hesitate to reach out—we’ve got your back! 💬⚡
Take care,
The Trezor Team 🔐🚀
I had never bought crypto before
I had never bought crypto before, so security is the main priority for me. Shawn was excellent and talked me through the setup of my Trezor cold wallet, explaining the principles clearly. By the end of the session, I finally understood the details and will be using the Trezor 5 to make sure all my crypt assets are safe.
23 February 2026
Reply from Trezor
Hey Cook! 👋
Getting started with crypto can feel like a big leap, and we’re glad Shawn from the Trezor Expert team could guide you through it with clarity. 🙌 Welcome to the world of self-custody—you’re off to a strong start! 💪
If you ever need help , we are always here for you.
Cheers,
The Trezor Team 🔐🚀
Helpful support
Helpful support, within two mails my missing asset was on my wallet. Thank you so much <3
22 February 2026
Reply from Trezor
Hey Chris!
That’s music to our ears — thanks for sharing! 🎶💚 We're really glad our support team could help get your missing asset sorted so quickly. Just a couple of emails and boom — back in your wallet where it belongs!
If anything else ever pops up, we’ve got your back.
Big thanks again!
The Trezor Team 🔐🚀
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