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2.3
143 reviews
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I bought a perfume online with EU Perfume, paid for it and never received my product. I tried login in to my account but it doesn't work. Their phone number is disconnected, no one replies to their emails (direct emails or website form), and even calling the parent company (Turor BV) led nowhere. Stay away, this website is a scam!
Good afternoon, my name is Sandra. I placed an order with trendmallnl on the 13 of September for a product that still hasn't arrived to this day, and I haven't received any news aside from that first purchase confirmation email. I have tried to contact in several emails but have not received a response. I would like to know what is happening.
I think these are SKAMMERS! I ordered two Parfums and payed them directly with credicard. I didn’t get any information about sending status… I write them Emails but didn’t get any answers. I will report this to the police.
Hello. I bought the product Chicco Soft Wash N° 6 Canula Blanda 155ml Pic Solution on September 29th. To date I have not received the parcel nor have I received any email regarding the parcel. What now? I paid €19.97 immediately. I would like to get my money back. I wanted to write an email to support@…….. but unfortunately it shows an error and the message is not delivered. It is now October 16th and no response.
After ordering my dress and liking it very much it was to big, I sent it back and very swiftly got a refund 2 days later I wanted to reorder the same dress but smaller size they put the price of the dress up from 75.00 to 89.00 pound because they knew I wanted to reorder.
Bought a perfume from them.
3 weeks later still didn’t receive it.
No tracking number, seller was contacted 2 times but never bothered to respond.
PayPal was informed.
Reply from Trendmall
Hi,
We kindly request you to provide your order number and details about the specific issue you are experiencing via support@trendmall.nl, as this is our general customer service email address. It's possible that your email may have been sent to a different address. Our customer service colleagues are actively engaged in addressing inquiries sent to the mentioned email address on a daily basis. We appreciate your cooperation and aim to assist you as promptly as possible.
Best regards,
Trendmall.nl
Reply from Trendmall
Thank you for your positive feedback. Ensuring customer satisfaction is our primary objective, and we endeavor to achieve this through the quality of our products and services. Should you have any additional questions, please feel free to ask.
Bought the baby bonding carrier from them. On their website the return policy stated 90 day return. My baby didn't enjoy the carrier. Tried to return it and they wouldn't accept a return but just a 20% discount. Blatant lying to their customers.
Reply from Trendmall
Thank you for your review. We appreciate your feedback and would like to assist you further. Could you please provide your order number for us to better assist you?
I'd like to clarify a point: our return policy clearly states that returns are accepted within a 30-day window. You can find detailed information on this policy by visiting the following page
https://trendmall.nl/en/terugbetalen_retournering/
Could you kindly let us know where you came across the information regarding a 90-day return option? We want to ensure that your expectations are aligned with our policies.
Reply from Trendmall
Bedankt voor je feedback! We zijn verheugd dat je tevreden bent met de snelheid van de levering.
Ordered a package about like 12 days ago and I've gotten no emails about my order except the confirmation email. No updates, no tracking number and top it off, no customer support at all.
Reply from Trendmall
Dear customer,
We would like to discuss some matters regarding the delivery of your order. On our platform, we work with various sellers, which means they have different delivery promises. These promises are displayed on the product pages, which may result in variations in the delivery times of the items you have ordered. This could be the reason why you have not yet received the products.
Another possible reason is that there might have been an issue with your information during the input process, leading to a lack of updates regarding the status of your order. Our customer service is available every day and responds to customer inquiries through the email address support@trendmall.nl. We kindly ask you to reconsider your review based on these possible reasons.
Additionally, we encourage you to send an email to support@trendmall.nl, including your order number. This way, my colleagues can assist you better and help resolve any issues you have encountered with the delivery of your order.
We strive to provide you with the best possible shopping experience and will do our utmost to address any inconveniences. We appreciate your understanding and look forward to assisting you.
Kind regards,
The TrendMall team
Great customer service! Thank you.
Earlier than expected delivery. Brilliant!
Will shop again! Easily.
Reply from Trendmall
Thank you for sharing your positive experience with our customer service and speedy delivery! We are thrilled to hear that you are satisfied with our services and look forward to serving you again in the future. If you have any further questions, please do not hesitate to contact us. Thank you for shopping with us!
I didn't receive the product I purchased 10 days ago and also didn't receive any email about it. Instead I received this email to evaluate your service.
Reply from Trendmall
Thank you for your message and our apologies for any inconvenience caused. We understand that you would like more information regarding your order, but based on our records we can see that your order has been cancelled by the seller.
We advise you to contact the seller directly for more information on the reason for the cancellation and any further steps you can take. The seller can provide you with more details about the cancellation and advise you on any alternatives.
We want to emphasize that we are not responsible for the delivery of your order. Therefore, we would appreciate it if you would not rate us based on this issue, as it could damage our reputation. If you do choose to rate us, it would be great if you could take into account that the cancellation was not our fault.
We apologize for any inconvenience this may have caused. If you have any further questions or comments, please do not hesitate to contact us.
The furniture I bought was delivered with some small defects.
Reply from Trendmall
Thank you for informing us about the small defects in the furniture you purchased. We want to assure you that we are making every effort to resolve this issue for you. To do this as quickly and efficiently as possible, we would like to receive more information about the specific defects and any steps you have taken to address them.
We understand that this can be an unpleasant situation and we would like to work with you to find a satisfactory solution. We kindly request that you send an email to support@trendmall.nl with more information about the defects and any steps you have taken to address the issue. Our customer service team will respond to you as soon as possible and we will do everything we can to resolve this issue for you.
Thank you again for your feedback and we look forward to hearing from you. Your satisfaction is our priority and we will do our best to resolve this issue as soon as possible.
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