TRE.GE Reviews 420

TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

The stuff was very helpful. The quality of the network and prices verses GB is good as well. I experienced in bad weather in some areas low quality of connection and specially when we leave touristi... See more

Company replied

Rated 4 out of 5 stars

Everything was great except for two things: 1. I prefer if you request the CVC code for each purchase not only once when I attach a card. The current variant is not secure since you don't provide tw... See more

Rated 5 out of 5 stars

Extremely user friendly experience. Train passes through some of the scenic landscapes of the Georgia. We travel at upper and lower deck of economy class, seats were comfortable. There is a bar... See more

Rated 5 out of 5 stars

Thank you for your service first of all, it makes my trips very comfortable. I often use Georgian Bus service and I give 5 stars every time I use. No problem about ticket changing process. Very... See more

Company details

  1. Train Ticket Agency

Written by the company

Official Tickets Of Georgian Railway On TRE.GE you can buy JSC Georgian Railways official train tickets in the most convenient and fast way. Easily choose your seat location, direction and enjoy online and call centre service.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

420 reviews

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Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Bring food and Coffee with You.

I booked First/Business class. This train from Tbilisi to Batumi serves its purpose. Journey time is around five and a half hours. It is not a BULLET TRAIN. However, whatever class you're seated in. I would suggest that Tea/Coffee and Sandwiches (which is BASIC on a long journey) need to be made available to all passengers and an upgrade/renovation is needed for the interior seats. Also the drier in the toilets wasn't working. Therefore, as is the case in Georgia. No regular maintenance is carried out. I have been on better trains in Africa compared to this. As said, this train serves its purpose but the First/Business class, IT IS NOT!

31 January 2025
Rated 3 out of 5 stars

There not the possibility to buy a hot…

There not the possibility to buy a hot coffee or tea, even in first class. The only you can is to upgrade for a business class. So a 5 and half hour trip to batumi you should spend a very expensive upgrade only to have hot coffee. Simply ridiculous.

16 January 2025
Rated 3 out of 5 stars

Could be better.

Unfriendly conductor.
Toilet cleanliness should be better.
And worst of all letting badly behaved children run through the aisle non stop from Batumi to Tbilisi.

12 January 2025
Rated 1 out of 5 stars

prices are expensive

prices are expensive, they charge for eveyrthing, there are many other train ticket providers on the market way more cheape, search them before to buy here. NOT RECOMENDED!!!!!

5 January 2025
Unprompted review
Rated 5 out of 5 stars

Nice and sweet

The reservation thought the website was straight-forward and easygoing with all the instructions well detailed and in English option. However, we think that National Government should invest more money in reinforcing the frequency of the trains (currently there is only one train daily from Tbilisi to Kutaisi) and its speed (It takes 6h, hello? Is this 2025?) to promote the use of public transport and make the journey for Georgians smoother. If you are traveling in Georgia, we recommend you to get this train as the views are astonishing. Matloba 🫶🏼.

3 January 2025
Rated 1 out of 5 stars

staff didnt let me in the train bc i…

staff didnt let me in the train bc i had forgotten my ID home even tho i had the ticket and ID picture. They literally made me pay TWICE AS MUCH on the train bro i payed 68GEL (+ my own ticket) for just one way to batumi :). ფუ

26 November 2024
Unprompted review
TRE.GE logo

Reply from TRE.GE

Hello.
I believe we already replied to your feedback.

Firstly, we sincerely apologize for any inconvenience caused. We are truly sorry to hear about your experience.

TRE.GE is official reseller of Georgian Railway tickets and our responsibility is providing a smooth and comfortable ticket purchasing process, which we are confident has been successfully delivered to you as well as to all our customers.
However, please note that passenger procedures, including entry requirements, are managed solely by Georgian Railway. According to their legal procedures, passengers must present a valid ID or passport to Georgian Railway staff before boarding the train.

Thank you for your understanding, and please let us know if there's anything else we can assist you with.

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